Gorilla Islands

★☆☆☆☆

About Gorilla Islands

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  • Sculptors
1.0 2
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I originally was going to buy an island from their competitor but went for them instead because I saw that they had a very nice showroom and Rhonda seemed like a nice person. The deal was for $$,$$$. Before they even installed the island, they wanted the full payment paid. Now I know why. The way the island was installed and the quality of their items, one would not have paid any remaining balance. Not to worry in my case as the BBB and my attorney will make sure they perform as to the contract, with added court cost. Please follow BBB complaint if you are interested and I will also update here once the matter resolves.

Now back to the issues. I ordered in early June to make it by my party in mid June. They ofcourse missed the promised date but it was OK due to the tight schedule. When they installed the island, everything went wrong. The grill which is the main part of the island had 2 large dents in front when they tried to shove it in place. The grill itself melts on the first fire test which according to the owner, Kevin, it is too hot. I have never seen that before with my other grills (I have one island in each house). To me, it is just cheap material. Next, the burners were not installed correctly and had broken attachment. My electrician was gracious enough to fix it as he was doing other projects in the house for me. Next, the sink and the soap dispenser were installed 1 inch off center and too far in, rendering it non-functional. The island marble surface had deep scratches all over the surface. The roof and supporting poles were not installed per code and not secured to the ground properly. The waterproof switch covers were not installed correctly so if there is rain, it is NOT water proof. The installer gutted the seals out of them!!! The stereo system malfunctions and only play radio. It will stutter with CDs/Ipod/Ipad play. They also left the leveling wedge on the floor, a potential trip hazard. The floor was damaged from the taping glues they used which melted and left marks. I mean, every single items installed had problems!!!

After some complaints, they came out and fixed the floor, reset the faucet/soap dispenser. They promised to come out again to install the light switches, swap out the dented grill and the malfunctioned stereo but after 3 months and 6 no-show no call appointments, I realize they are not as trust-worthy as they had promised.

At this point, I am forced to file a BBB complaint and will get my attorney to deal with them. I DO NOT RECOMMEND THEM.

1
★☆☆☆☆

I originally was going to buy an island from their competitor but went for them instead because I saw that they had a very nice showroom and Rhonda seemed like a nice person. The deal was for $$,$$$. Before they even installed the island, they wanted the full payment paid. Now I know why. The way the island was installed and the quality of their items, one would not have paid any remaining balance. Not to worry in my case as the BBB and my attorney will make sure they perform as to the contract, with added court cost. Please follow BBB complaint if you are interested and I will also update here once the matter resolves.

Now back to the issues. I ordered in early June to make it by my party in mid June. They ofcourse missed the promised date but it was OK due to the tight schedule. When they installed the island, everything went wrong. The grill which is the main part of the island had 2 large dents in front when they tried to shove it in place. The grill itself melts on the first fire test which according to the owner, Kevin, it is too hot. I have never seen that before with my other grills (I have one island in each house). To me, it is just cheap material. Next, the burners were not installed correctly and had broken attachment. My electrician was gracious enough to fix it as he was doing other projects in the house for me. Next, the sink and the soap dispenser were installed 1 inch off center and too far in, rendering it non-functional. The island marble surface had deep scratches all over the surface. The roof and supporting poles were not installed per code and not secured to the ground properly. The waterproof switch covers were not installed correctly so if there is rain, it is NOT water proof. The installer gutted the seals out of them!!! The stereo system malfunctions and only play radio. It will stutter with CDs/Ipod/Ipad play. They also left the leveling wedge on the floor, a potential trip hazard. The floor was damaged from the taping glues they used which melted and left marks. I mean, every single items installed had problems!!!

After some complaints, they came out and fixed the floor, reset the faucet/soap dispenser. They promised to come out again to install the light switches, swap out the dented grill and the malfunctioned stereo but after 3 months and 6 no-show no call appointments, I realize they are not as trust-worthy as they had promised.

At this point, I am forced to file a BBB complaint and will get my attorney to deal with them. I DO NOT RECOMMEND THEM.

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We purchased a custom, natural gas fired, fire pit from Rhonda of Gorilla Island on April 29, 2013 for $2000. The pit was built on schedule and delivered when promised. It is truly a pretty pit. However, there was one glaring problem with it. The flame is ... well, the only way to describe it is that ...it is puny.

We called several times and eventually they sent someone out to look at it. He pulled the burner and found that the orifice was undersized. He drilled it out and it helped...a little. The flame height went from 2" above the rocks to maybe 3" or 3.5". Still too small. Their employee agreed with this and that the flame would be much better with a "ring" type burner and promised to talk about it with Rhonda and Kevin.

After a couple of weeks of no answers, I called and found that the employee in question, Jerry, no longer works there. We have made repeated calls and visits to the store and left messages for Rhonda and or Kevin, but the problem persists.

We do like the fire pit, we just wish it worked the way a fire pit is supposed to. There is something really wrong with the burner they installed. Here we are in June, still waiting for Gorilla Island to make it right, but our calls are going unanswered. So far we are not seeing the good customer service referred to by other reviewers.

1
★☆☆☆☆

We purchased a custom, natural gas fired, fire pit from Rhonda of Gorilla Island on April 29, 2013 for $2000. The pit was built on schedule and delivered when promised. It is truly a pretty pit. However, there was one glaring problem with it. The flame is ... well, the only way to describe it is that ...it is puny.

We called several times and eventually they sent someone out to look at it. He pulled the burner and found that the orifice was undersized. He drilled it out and it helped...a little. The flame height went from 2" above the rocks to maybe 3" or 3.5". Still too small. Their employee agreed with this and that the flame would be much better with a "ring" type burner and promised to talk about it with Rhonda and Kevin.

After a couple of weeks of no answers, I called and found that the employee in question, Jerry, no longer works there. We have made repeated calls and visits to the store and left messages for Rhonda and or Kevin, but the problem persists.

We do like the fire pit, we just wish it worked the way a fire pit is supposed to. There is something really wrong with the burner they installed. Here we are in June, still waiting for Gorilla Island to make it right, but our calls are going unanswered. So far we are not seeing the good customer service referred to by other reviewers.

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