The Floor Stores

★★★★☆
  • 1460 Concord Ave

    Concord, CA 94520

    Map & Directions
  • 925-288-4400

About The Floor Stores

Details
Hours
9am to 8pm

Home & Garden

Home & Garden
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I love my new carpet. The floor store staff was very helpful and professional.

3
★★★★★

I love my new carpet. The floor store staff was very helpful and professional.

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I recently bought a whole house of hardwood and carpet from the Dublin Store , but came here for tile because they had it in stock and I was just in a hurry basically. I couldn't be happier with the service that I got from Tarik. It wasn't the largest purchase in the world , just a couple of bathrooms but the tile I got is gorgeous and the installation was fast and easy. I was done from start to finish in just a few day's and back on schedule. I'd recommend this store to all!

5
★★★★★

I recently bought a whole house of hardwood and carpet from the Dublin Store , but came here for tile because they had it in stock and I was just in a hurry basically. I couldn't be happier with the service that I got from Tarik. It wasn't the largest purchase in the world , just a couple of bathrooms but the tile I got is gorgeous and the installation was fast and easy. I was done from start to finish in just a few day's and back on schedule. I'd recommend this store to all!

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Just bought some gorgeous carpet from The Floor Store. It was in stock and I caught a no sales tax deal. I couldn't be happier . I was actually working with the store manager himself and he really made everything so easy. I'd definately

3
★★★★★

Just bought some gorgeous carpet from The Floor Store. It was in stock and I caught a no sales tax deal. I couldn't be happier . I was actually working with the store manager himself and he really made everything so easy. I'd definately

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i recently had my floors installed by the floor store in concord. the salesperson was very knowledgeable and answered all my concerns. my floors came out beautiful. i couldn't by happier. thanks guys. well done.

3
★★★★★

i recently had my floors installed by the floor store in concord. the salesperson was very knowledgeable and answered all my concerns. my floors came out beautiful. i couldn't by happier. thanks guys. well done.

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I recently shopped at the floor store for my tile. I was helped by Stephanie she is very knowledgable and patient. We recieved a great price, and the tile came in right on time as promised. I would defintley recommend shopping at the floor

3
★★★★★

I recently shopped at the floor store for my tile. I was helped by Stephanie she is very knowledgable and patient. We recieved a great price, and the tile came in right on time as promised. I would defintley recommend shopping at the floor

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Bought some new laminate for my rental house. Great deal, bough the Toffee Hickory 12mm & was very easy to install, nice salesman (Tarek). Would recommend them highly.

3
★★★★★

Bought some new laminate for my rental house. Great deal, bough the Toffee Hickory 12mm & was very easy to install, nice salesman (Tarek). Would recommend them highly.

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I had previously had a great experience purchasing from the Pittsburg store a few years back, but went to the Concord store for my new home since it was close by. What a beautiful store! They have vignettes installed on their floors

3
★★★★★

I had previously had a great experience purchasing from the Pittsburg store a few years back, but went to the Concord store for my new home since it was close by. What a beautiful store! They have vignettes installed on their floors

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I went here for my carpet needs last year, and I was immediately greeted by an enthusiastic salesperson. They gave me my space, and there was no pressure. All of my questions were answered, and it was very smooth. \r
\r
Selena G.

3
★★★★★

I went here for my carpet needs last year, and I was immediately greeted by an enthusiastic salesperson. They gave me my space, and there was no pressure. All of my questions were answered, and it was very smooth. \r
\r
Selena G.

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My new floors look amazing now with the help of The Floor Store. They replaced our old carpet with bamboo floors. They really add to the Asian theme my wife has followed in decorating our home. They had a large selection of styles and this

3
★★★★★

My new floors look amazing now with the help of The Floor Store. They replaced our old carpet with bamboo floors. They really add to the Asian theme my wife has followed in decorating our home. They had a large selection of styles and this

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i just purchased a house in concord and i have been to different store. They were either too rude or they did not have enough patience to give me the information i needed to buy what will make me happy. i stopped by the Floor store in

3
★★★★★

i just purchased a house in concord and i have been to different store. They were either too rude or they did not have enough patience to give me the information i needed to buy what will make me happy. i stopped by the Floor store in

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Avoid the manager at all costs at this store. He is a liar.

0
★☆☆☆☆

Avoid the manager at all costs at this store. He is a liar.

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These are the rudest people that totally lie and when you tell them of the contradiction they insult you that you are being mean and not listening. They want more than 10% down, the home measurer adds inches to the rooms, and then you are told that if you don't put 50% down they can't purchase the carpet. I am still waiting to hear when the installation will be. I'm already out the measuring charge ($50.00) and the 20% down because they would not order unless they received more money. Just drive on by this outfit....I seriously doubt that they will be in business this time next year. I really wished I had checked the internet before I purchased the carpet.....DON'T MAKE THE SAME MISTAKE I DID in doing business with them. I figure it will be months before my carpet is installed if the postings on this website are true. I will let you know when they finally install the carpet. Buyer beware!!!!!!!!

0
★☆☆☆☆

These are the rudest people that totally lie and when you tell them of the contradiction they insult you that you are being mean and not listening. They want more than 10% down, the home measurer adds inches to the rooms, and then you are told that if you don't put 50% down they can't purchase the carpet. I am still waiting to hear when the installation will be. I'm already out the measuring charge ($50.00) and the 20% down because they would not order unless they received more money. Just drive on by this outfit....I seriously doubt that they will be in business this time next year. I really wished I had checked the internet before I purchased the carpet.....DON'T MAKE THE SAME MISTAKE I DID in doing business with them. I figure it will be months before my carpet is installed if the postings on this website are true. I will let you know when they finally install the carpet. Buyer beware!!!!!!!!

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We had very bad experience with this store. Their produces are too expensive even though they told us we got a big discount. They tried their best to trick us whenever they could from the size of the order to the price of the side marterial. They became very rude after we placed our order. Our orders came in later than we were told every time. \r\n\r\nWHEREVER YOU GO, DON'T GO THERE!

0
★☆☆☆☆

We had very bad experience with this store. Their produces are too expensive even though they told us we got a big discount. They tried their best to trick us whenever they could from the size of the order to the price of the side marterial. They became very rude after we placed our order. Our orders came in later than we were told every time. \r\n\r\nWHEREVER YOU GO, DON'T GO THERE!

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They are too expensive!!! Even with 50% discount still slightly more expensive than the other stores' regular price. Do your comparsion and you will know the truth.

0
★☆☆☆☆

They are too expensive!!! Even with 50% discount still slightly more expensive than the other stores' regular price. Do your comparsion and you will know the truth.

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Don't listen to their BS! NOT a DISCOUNT at all. It's a snare. Especially their labor. If you do want to go, compare their offers with other stores before you place your order.

0
★☆☆☆☆

Don't listen to their BS! NOT a DISCOUNT at all. It's a snare. Especially their labor. If you do want to go, compare their offers with other stores before you place your order.

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They set me up in a ""special"" order without telling me it's a special order and the result-no back out. They had their ""specialist"" to over order the material for me- but no return. They had me wait for my order weeks by weeks-much delay than their promise. They made me paid double price for side material-I found out from other stores after the installation. They had someone installed the floors for us but very bad installation. They advertised they are having a big sale, but I ended up paying more than I could if I buy from other stores without discount! They are dishonest sales!!!!\r\n\r\nThey don't deserve half star, but I have to because it's requested.\r\n\r\nI am glad that my nightmare finished two weeks ago! If yours hasn't, good luck! If you haven't step your feet on their store, don't ever buy their goods/services.

0
★☆☆☆☆

They set me up in a ""special"" order without telling me it's a special order and the result-no back out. They had their ""specialist"" to over order the material for me- but no return. They had me wait for my order weeks by weeks-much delay than their promise. They made me paid double price for side material-I found out from other stores after the installation. They had someone installed the floors for us but very bad installation. They advertised they are having a big sale, but I ended up paying more than I could if I buy from other stores without discount! They are dishonest sales!!!!\r\n\r\nThey don't deserve half star, but I have to because it's requested.\r\n\r\nI am glad that my nightmare finished two weeks ago! If yours hasn't, good luck! If you haven't step your feet on their store, don't ever buy their goods/services.

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I recently paid for a quote for laminate and carpet, I needed to get this in a hurry before moving in at month end. The sales rep made an appointment with me for two days' time but changed the appointment time twice and eventually sent someone else out to measure up. After spending a lot of time explaining what I wanted in terms of quote the woman failed to pass this onto the original salesman and so the quote I received was a waste of time.\r\n\r\nThe following day after chasing up to find out where the quote was I was told the salesman was on his day off. Fair enough I said, can anyone else can help me chase it up? Another salesman offered to help work out the quote per my specs, but needed to get back to me. He did not and again I had to call into the store to find out what was happening with the missing info and was told that this other salesman was on his day off. It was the store manager that said that I was ""making him nervous"" with too many people working on my quote... \r\n\r\nExcuse me, I am the customer who paid $50 for them to come out and measure up to provide a quote so that I can purchase goods from their store. You would think I deserved a bit more courtesy?? Afterall it is not my fault I'm being passed around and being made to wait a week to get my quote. \r\n\r\nNeedless to say, the attitude of the store manager and the lack of quote in a timely manner I took my business elsewhere and found the product a lot cheaper!!!

0
★☆☆☆☆

I recently paid for a quote for laminate and carpet, I needed to get this in a hurry before moving in at month end. The sales rep made an appointment with me for two days' time but changed the appointment time twice and eventually sent someone else out to measure up. After spending a lot of time explaining what I wanted in terms of quote the woman failed to pass this onto the original salesman and so the quote I received was a waste of time.\r\n\r\nThe following day after chasing up to find out where the quote was I was told the salesman was on his day off. Fair enough I said, can anyone else can help me chase it up? Another salesman offered to help work out the quote per my specs, but needed to get back to me. He did not and again I had to call into the store to find out what was happening with the missing info and was told that this other salesman was on his day off. It was the store manager that said that I was ""making him nervous"" with too many people working on my quote... \r\n\r\nExcuse me, I am the customer who paid $50 for them to come out and measure up to provide a quote so that I can purchase goods from their store. You would think I deserved a bit more courtesy?? Afterall it is not my fault I'm being passed around and being made to wait a week to get my quote. \r\n\r\nNeedless to say, the attitude of the store manager and the lack of quote in a timely manner I took my business elsewhere and found the product a lot cheaper!!!

Pros: Great products

Cons: Lack of co-ordination

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Stole almost $500.00 from us, didn't supply product, didn't follow through on anything and they are just plain rude after they have your money.\n\nSTAY AWAY unless you also want to get burned.\n\nI wouldn't have given any stars but it's required on this site.

0
★☆☆☆☆

Stole almost $500.00 from us, didn't supply product, didn't follow through on anything and they are just plain rude after they have your money.\n\nSTAY AWAY unless you also want to get burned.\n\nI wouldn't have given any stars but it's required on this site.

Cons: Theives.....plain and simple. THIEVES

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Salesperson was really helpful - no high pressure. Asked what I wanted and was able to find the perfect hardwood floor for me. Installation done when promised and in professional manner. Recommend highly!!

2
★★★★☆

Salesperson was really helpful - no high pressure. Asked what I wanted and was able to find the perfect hardwood floor for me. Installation done when promised and in professional manner. Recommend highly!!

Pros: good prices selection salespeople

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I had a great experience buying my laminate through these guys. They didn't even have the floor I wanted to buy, but they went out of their way not only to get me a sample, they gave me a great deal on it! When they checked stock, it was going to be 3 weeks before I got the floor, but they pulled strings with some company in LA and it was in their store 3 days later. They went way out of their way to get me the floor I wanted.

2
★★★★☆

I had a great experience buying my laminate through these guys. They didn't even have the floor I wanted to buy, but they went out of their way not only to get me a sample, they gave me a great deal on it! When they checked stock, it was going to be 3 weeks before I got the floor, but they pulled strings with some company in LA and it was in their store 3 days later. They went way out of their way to get me the floor I wanted.

Pros: Top shelf sales guy - (BILL)

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They charged me the full payment with out my authorization, and only half installed my flooring. My house has been unihabitable for three weeks now and they refuse to answer my phone calls. Basically, they took $5,000 from me and have refused to provide the service. STAY AWAY.

0
★☆☆☆☆

They charged me the full payment with out my authorization, and only half installed my flooring. My house has been unihabitable for three weeks now and they refuse to answer my phone calls. Basically, they took $5,000 from me and have refused to provide the service. STAY AWAY.

Cons: lose everything

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First day carpet to be installed took off a day got a call no carpet they stated that Friday for sure it would be in to install. Another vacation day, received a call at 3:00 pm they had the carpet but the padding was not in. Another date a week later for Saturday storm installer could not come in. Another date for the following Sat. between 8:00 and 10:00. No call no show between that time I had to call to find out what the problem was this time. They sent the installer to the wrong place. I worked night so getting up at before at was an inconvience. So two days of vacation shot, Saturdays shot no recognition by the company that they had inconvienced me. This is beyond poor service. This is no way to keep clients coming back..

1
★★☆☆☆

First day carpet to be installed took off a day got a call no carpet they stated that Friday for sure it would be in to install. Another vacation day, received a call at 3:00 pm they had the carpet but the padding was not in. Another date a week later for Saturday storm installer could not come in. Another date for the following Sat. between 8:00 and 10:00. No call no show between that time I had to call to find out what the problem was this time. They sent the installer to the wrong place. I worked night so getting up at before at was an inconvience. So two days of vacation shot, Saturdays shot no recognition by the company that they had inconvienced me. This is beyond poor service. This is no way to keep clients coming back..

Pros: choices, salesman helpful

Cons: service, communication

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