Genie Pool - CLOSED

★☆☆☆☆
  • 12380 SW 130th St

    Miami, FL 33186

    Map & Directions
  • 305-232-4318

About Genie Pool

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Dont even think of calling these people I am still living in nightmare - also the pools they have shown and advertised are not their pools - they are a fake! My STORY: If I was looking for a new pool again, I would not even request a quote from these people, let alone consider using them. From the moment we signed the contract, our experience with Genie Pools went downhill really fast. The absolute lack of supervision by the construction manager resulted in many issues both during and after the construction. Describing all of them would require a book, so here are just a few of the bigger headaches. About 2 months after the pool was finished it started losing 3 inches of water a day. Genie Pools had their plumber fix the problem and told us that the original work was so bad that it was against code and it should have never passed inspection. I presume that statement was meant to put the blame on the inspector, but whether the inspector should have caught the problem does not change the fact that it was a result of bad quality work and no supervision by Genie Pools. Also, they did such a horrible job compacting the backfill that they had to come back every other month for almost the entire first year after completion because the pavers were sinking in around the pool. Again, had the job been properly supervised, this should and would not have been an issue. Genie Pools outsources their construction work because they do not have their own crew, but that should require more supervision and not less. After the Diamond Brite was put on, my entire back yard was blue from the residual trash the work crew poured out and it even overflowed to my neighbor??s lawn. The construction manager was so lazy that it took me many phone calls to convince him to come out just to take a look. On the phone he said that some blue is inevitable. Once he came out he said: ??yes, this is really bad, I would not accept this at my house either.? Again, I guess he did not realize that it was his company that created the mess and his lack of supervision that allowed it to happen. As far as phone calls are concerned, the construction manager is screening his phone and does not return voicemails. As a result, the only way to get a hold of him is to call from a different phone line every time. It is very childish and clearly a sign of being lazy and unprofessional. Probably the most significant problem we had with Genie Pools is that they committed false advertising and the construction manager even acknowledged it in a signed letter on company letterhead. The promotional materials provided to us when Genie Pools was trying to persuade us to choose them over the competition clearly said that they provide a 3 year warranty on all equipment. However, the official contract indicated that each piece of equipment is warranted pursuant to the warranty provided by the equipment??s manufacturer. Since I did read the contract, I was aware of that clause, but neither the manufacturers?? warranties nor any other documentation on the actual warranty periods were provided to us at any time and we had no reason to assume that they were different from the advertised 3 years. When our pool pump timer broke 18 months after the completion date, they refused to change it claiming it only had a 1 year warranty, although they were unable to provide us with any documentation on that warranty. I referred back to the promotional material, which promised 3 years on all equipment. In the above mentioned letter, the construction manager did not deny the contents of the promotional material, but said that the contract supersedes it. Effectively, he confirmed that the company committed false advertising and was not willing to honor the 3 year advertised warranty. That resulted in this negative review and a complaint at the Better Business Bureau adding to their 5 other complaints in the past 12 months by other very unsatisfied customers.

1
★☆☆☆☆

Dont even think of calling these people I am still living in nightmare - also the pools they have shown and advertised are not their pools - they are a fake! My STORY: If I was looking for a new pool again, I would not even request a quote from these people, let alone consider using them. From the moment we signed the contract, our experience with Genie Pools went downhill really fast. The absolute lack of supervision by the construction manager resulted in many issues both during and after the construction. Describing all of them would require a book, so here are just a few of the bigger headaches. About 2 months after the pool was finished it started losing 3 inches of water a day. Genie Pools had their plumber fix the problem and told us that the original work was so bad that it was against code and it should have never passed inspection. I presume that statement was meant to put the blame on the inspector, but whether the inspector should have caught the problem does not change the fact that it was a result of bad quality work and no supervision by Genie Pools. Also, they did such a horrible job compacting the backfill that they had to come back every other month for almost the entire first year after completion because the pavers were sinking in around the pool. Again, had the job been properly supervised, this should and would not have been an issue. Genie Pools outsources their construction work because they do not have their own crew, but that should require more supervision and not less. After the Diamond Brite was put on, my entire back yard was blue from the residual trash the work crew poured out and it even overflowed to my neighbor??s lawn. The construction manager was so lazy that it took me many phone calls to convince him to come out just to take a look. On the phone he said that some blue is inevitable. Once he came out he said: ??yes, this is really bad, I would not accept this at my house either.? Again, I guess he did not realize that it was his company that created the mess and his lack of supervision that allowed it to happen. As far as phone calls are concerned, the construction manager is screening his phone and does not return voicemails. As a result, the only way to get a hold of him is to call from a different phone line every time. It is very childish and clearly a sign of being lazy and unprofessional. Probably the most significant problem we had with Genie Pools is that they committed false advertising and the construction manager even acknowledged it in a signed letter on company letterhead. The promotional materials provided to us when Genie Pools was trying to persuade us to choose them over the competition clearly said that they provide a 3 year warranty on all equipment. However, the official contract indicated that each piece of equipment is warranted pursuant to the warranty provided by the equipment??s manufacturer. Since I did read the contract, I was aware of that clause, but neither the manufacturers?? warranties nor any other documentation on the actual warranty periods were provided to us at any time and we had no reason to assume that they were different from the advertised 3 years. When our pool pump timer broke 18 months after the completion date, they refused to change it claiming it only had a 1 year warranty, although they were unable to provide us with any documentation on that warranty. I referred back to the promotional material, which promised 3 years on all equipment. In the above mentioned letter, the construction manager did not deny the contents of the promotional material, but said that the contract supersedes it. Effectively, he confirmed that the company committed false advertising and was not willing to honor the 3 year advertised warranty. That resulted in this negative review and a complaint at the Better Business Bureau adding to their 5 other complaints in the past 12 months by other very unsatisfied customers.

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