UPS Customer Center

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Transportation & Storage

Transportation & Storage
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I shipped a guitar 2 states away and ups lost it for 2 weeks! Then after they found it I told them to just return in to me, I finally got it back and the neck was busted off the guitar. I know what happend, they had to open up the box and hard shell guitar case to make sure it was the correct item, then they placed it back into the case "not correctly" and pushed down on the case and broke my guitar! They later after inspecting it said I should have packed it better. It was in a hard shell guitar case and then in a well packed box. No reason for it to break! UPS are a bunch of crooks! They will not pay me the $200 that it was insured for or the shipping. I have called many times and they just tell me they are sorry. Yes they are a sorry excuse of a company. A company with no ethics should not be in business! Warning DO NOT USE THEM!

1
★☆☆☆☆

I shipped a guitar 2 states away and ups lost it for 2 weeks! Then after they found it I told them to just return in to me, I finally got it back and the neck was busted off the guitar. I know what happend, they had to open up the box and hard shell guitar case to make sure it was the correct item, then they placed it back into the case "not correctly" and pushed down on the case and broke my guitar! They later after inspecting it said I should have packed it better. It was in a hard shell guitar case and then in a well packed box. No reason for it to break! UPS are a bunch of crooks! They will not pay me the $200 that it was insured for or the shipping. I have called many times and they just tell me they are sorry. Yes they are a sorry excuse of a company. A company with no ethics should not be in business! Warning DO NOT USE THEM!

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Completely horrible service. I don't know why UPS (who I considered to be a reputable company until 6 months ago) hasn't closed down this facility and opened up another with more competent drivers and personnel. I have now paid extra shipping for 2nd day air for two different products in the past 6 months with no 2nd day delivery. One was even lost and when I received it, it was damaged...and FOUR days late. Now I have another 2nd day air package that will be arriving late to me. The idiots at the main service center also told me I'd be receiving this order on a Saturday. When Saturday arrived, no package. I then contacted the call center to ask them what the deal was. They indicated that I wouldn't be receiving any package on Saturday and that they had no idea who told me that I would, but that they were wrong. I will using FedEx from now on and will be filing a complaint with UPS. Don't use UPS. You'll be sorry.

1
★☆☆☆☆

Completely horrible service. I don't know why UPS (who I considered to be a reputable company until 6 months ago) hasn't closed down this facility and opened up another with more competent drivers and personnel. I have now paid extra shipping for 2nd day air for two different products in the past 6 months with no 2nd day delivery. One was even lost and when I received it, it was damaged...and FOUR days late. Now I have another 2nd day air package that will be arriving late to me. The idiots at the main service center also told me I'd be receiving this order on a Saturday. When Saturday arrived, no package. I then contacted the call center to ask them what the deal was. They indicated that I wouldn't be receiving any package on Saturday and that they had no idea who told me that I would, but that they were wrong. I will using FedEx from now on and will be filing a complaint with UPS. Don't use UPS. You'll be sorry.

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