Carefree Solutions

★★★★☆
  • 4848 Lemmon Ave # 100-153 Ste 314

    Dallas, TX 75219

    Map & Directions
  • 214-780-1940

About Carefree Solutions

Hours
Mon. - Fri. 8am - 5pm;Sat. - Sun. CLOSED
4.3333 6
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I am glad others have had a decent experience with this company because my own was completely unsatisfactory.

Care Free is an excellent name for this business. Warranty repair requested through my home warranty company. Called me back late on Friday and said they could not come out until Monday. Didn't show up on Monday. Finally showed up on Tuesday while I was out of town but I had left the gate unlocked for them. This is when it got really good......

Their technician told my home warranty company that the above ground plumbing leak was due to an improper installation and that the bolts holding the filter seal where incorrect........interesting since the bolts appear to be original or at least several years old and in the year I have owned the house there has been no problem with the plumbing or filter.....if it was really an improper installation seems like it wouldn't have been working properly the year I have been here......

Additionally the technician claimed I had overtightened the union on top of the pump....interesting as I had never touched that part of the pump or plumbing. Also claimed the installation going into the strainer basket was improper......amazing since it is PVC pipe.....not sure how that could be installed improperly and actually work at all and again has been working since I puchased the house over a year ago......

I did rub pipe cement on the outside of a small area of one piece of the PVC pipe hoping it would seal the crack until the company came out but it did not work.....It also did not cause any additional issues and yet the technician claimed I had installed a union / connector......again something that had been there since before I owned the house and had been working fine.......a simple follow up phone call to me could have cleared all of that up......

And to top it off, after claiming all of this, did not have the courtesy to even let me know. I found out about all of this after arriving back home several days later. No phone call....nothing.....I am extremely disatisfied with the level of service displayed.

1
★☆☆☆☆

I am glad others have had a decent experience with this company because my own was completely unsatisfactory.

Care Free is an excellent name for this business. Warranty repair requested through my home warranty company. Called me back late on Friday and said they could not come out until Monday. Didn't show up on Monday. Finally showed up on Tuesday while I was out of town but I had left the gate unlocked for them. This is when it got really good......

Their technician told my home warranty company that the above ground plumbing leak was due to an improper installation and that the bolts holding the filter seal where incorrect........interesting since the bolts appear to be original or at least several years old and in the year I have owned the house there has been no problem with the plumbing or filter.....if it was really an improper installation seems like it wouldn't have been working properly the year I have been here......

Additionally the technician claimed I had overtightened the union on top of the pump....interesting as I had never touched that part of the pump or plumbing. Also claimed the installation going into the strainer basket was improper......amazing since it is PVC pipe.....not sure how that could be installed improperly and actually work at all and again has been working since I puchased the house over a year ago......

I did rub pipe cement on the outside of a small area of one piece of the PVC pipe hoping it would seal the crack until the company came out but it did not work.....It also did not cause any additional issues and yet the technician claimed I had installed a union / connector......again something that had been there since before I owned the house and had been working fine.......a simple follow up phone call to me could have cleared all of that up......

And to top it off, after claiming all of this, did not have the courtesy to even let me know. I found out about all of this after arriving back home several days later. No phone call....nothing.....I am extremely disatisfied with the level of service displayed.

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Knowing nothing about pools, I am relying 100% on your service and knowledge. There were a few things that another pool company was able to discover or correct after being contacted by the landlord

5
★★★★★

Knowing nothing about pools, I am relying 100% on your service and knowledge. There were a few things that another pool company was able to discover or correct after being contacted by the landlord

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The work was not always well done, but has improved. We were glad now to have one tech in particular. They show up timely service and care of issues. Pool is well maintained. Tech are knowledgeable and friendly. Always do a great job. Reliable and trustworthy

5
★★★★★

The work was not always well done, but has improved. We were glad now to have one tech in particular. They show up timely service and care of issues. Pool is well maintained. Tech are knowledgeable and friendly. Always do a great job. Reliable and trustworthy

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The pool is usually very clean. Always show up and get the job done.well , after the first 2 months but great ever since.

5
★★★★★

The pool is usually very clean. Always show up and get the job done.well , after the first 2 months but great ever since.

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I was having alot of problems with my pool and chris came to my resue! I want to personaly thank him for all of this help and getting my pool safe for my kids. I reccommed this company to anyone.

5
★★★★★

I was having alot of problems with my pool and chris came to my resue! I want to personaly thank him for all of this help and getting my pool safe for my kids. I reccommed this company to anyone.

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Heather and Chris are wonderful! Very customer service friendly and always answer my questions. Always help me avoid expensive repair is something is broke they do it the cheapest way possible. Thank you very much! I cant express how happy I am since i switched pool companies

5
★★★★★

Heather and Chris are wonderful! Very customer service friendly and always answer my questions. Always help me avoid expensive repair is something is broke they do it the cheapest way possible. Thank you very much! I cant express how happy I am since i switched pool companies

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