Gold Star Plumbing

★★☆☆☆
  • 5001 Harmon St

    Houston, TX 77093

    Map & Directions
  • 832-594-7045

Home Construction & Remodeling

Home Construction & Remodeling
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I spoke with someone from the company on Sunday night, explaining that I had 3 upstairs sinks that were tied into the A/C unit that were clogged. He gave me a quote of $137 to clear the sinks.\n\nI made the appointment for Monday afternoon. My wife was home as I had to work. Once there, the guy said we had to pay extra because of the additional sink. I spoke with him over the phone and said no, I went over everything the night before, stating I had told him about both bathrooms and the A/C.\n\nHe said he wouldn't charge me that price for 3 sinks, but that since he was there he would do the job. My wife stated he was using profanity when talking to his partner, that I never mentioned the 3 sinks. If I'm talking to a plumber about my problem, why wouldn't I mention all the problems?\n\nMy wife stated that they got the carpets wet, were rude and unprofessional as well. When they went into the attic to check the A/C lines, instead of moving stuff around they just pushed everything out of the way. The guys also turned off some switch that made the A/C unable to turn on.\n\nLuckily my wife located the switch and turned it back on.\n\nBottom line, the guys that showed up had earrings and had tattoos. They were rude to my wife and to me over the phone. They made a mess, getting the carpet wet and just pushing stuff int he attic out of the way. When the left the A/C didn't work, my wife had to figure out the problem.\n\nThis is a company that I would never use again nor recommend to anyone. With so many local plumbers around, why pay someone to be unprofessional and rude to come into your home.\n\nStay away!

0
★☆☆☆☆

I spoke with someone from the company on Sunday night, explaining that I had 3 upstairs sinks that were tied into the A/C unit that were clogged. He gave me a quote of $137 to clear the sinks.\n\nI made the appointment for Monday afternoon. My wife was home as I had to work. Once there, the guy said we had to pay extra because of the additional sink. I spoke with him over the phone and said no, I went over everything the night before, stating I had told him about both bathrooms and the A/C.\n\nHe said he wouldn't charge me that price for 3 sinks, but that since he was there he would do the job. My wife stated he was using profanity when talking to his partner, that I never mentioned the 3 sinks. If I'm talking to a plumber about my problem, why wouldn't I mention all the problems?\n\nMy wife stated that they got the carpets wet, were rude and unprofessional as well. When they went into the attic to check the A/C lines, instead of moving stuff around they just pushed everything out of the way. The guys also turned off some switch that made the A/C unable to turn on.\n\nLuckily my wife located the switch and turned it back on.\n\nBottom line, the guys that showed up had earrings and had tattoos. They were rude to my wife and to me over the phone. They made a mess, getting the carpet wet and just pushing stuff int he attic out of the way. When the left the A/C didn't work, my wife had to figure out the problem.\n\nThis is a company that I would never use again nor recommend to anyone. With so many local plumbers around, why pay someone to be unprofessional and rude to come into your home.\n\nStay away!

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Have called them out 3 times. 1 time was for a simple examination. Once to install tankless heating in a VERY cramped space & finally a leak under the slab...Huge labor job. Very reasonable with pricing. Quick to respond. The leak under the house required digging underneath the slab. They worked for 10 days straight! Incl. 2 Sundays. I would highly recommend them.

2
★★★★☆

Have called them out 3 times. 1 time was for a simple examination. Once to install tankless heating in a VERY cramped space & finally a leak under the slab...Huge labor job. Very reasonable with pricing. Quick to respond. The leak under the house required digging underneath the slab. They worked for 10 days straight! Incl. 2 Sundays. I would highly recommend them.

Pros: Price, response, communication

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I made an appointment with them to replace a toilet and they never showed up, even after several calls to check that someone was still coming -- each time I was assured that someone was coming and that they would be there soon. The appointment was for between 2pm and 2:30 pm and the last phone call was at 6pm at which time I was told that someone would still be there. With only one toilet in our house that was broken this service was not just inconvenient for us but totally unacceptable.

0
★☆☆☆☆

I made an appointment with them to replace a toilet and they never showed up, even after several calls to check that someone was still coming -- each time I was assured that someone was coming and that they would be there soon. The appointment was for between 2pm and 2:30 pm and the last phone call was at 6pm at which time I was told that someone would still be there. With only one toilet in our house that was broken this service was not just inconvenient for us but totally unacceptable.

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