Jiffy Lube

★☆☆☆☆
  • 2118 N Main St

    Pearland, TX 77581

    Map & Directions
  • 281-485-4277

Automotive

Automotive
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Since I live and work locally, I went to this Jiffy Lube location as it was the closest. The actual servicing went OK (a bit lengthy), but when it came time to pay the bill, this is where the trouble started. I was charged over $92, but after swiping my credit card, the cashier said he made a mistake and it should be $82. Initially I was happy with the cost reduction, but the cashier had trouble getting into the transaction and crediting me the $10. He said he was voiding the transaction and needed to run my card again with the reduced price. After repeatedly asking about voiding the transaction, and being "assured" that it was, I reluctantly let him swipe the card again. A week later, I checked my card charges on- line, and found charges for both the $92 and the $82. I contacted the manager at the store and came in with receipts and printout from the credit card company expecting an adjustment to the charges. I was told that the information needed to be faxed to the Jiffy Lube corporate area manager for review. I understand people make mistakes, but the way this company reacts to customer issues leaves one to wonder about their business practices and quality of workmanship. It is evident the cashier's training was lacking as he had to call his manager, who was not present in the business, in order to perform the "cancellation" of the first charge which obviously was not done correctly. Can one be sure the servicing of the vehicle was done correctly due to possible lack of training? All I can do at this point is dispute the charge with my credit card company. So much for customer service; I recommend you go elsewhere for routine oil changes and servicing of your vehicle. I rate this business a minus 1!

1
★☆☆☆☆

Since I live and work locally, I went to this Jiffy Lube location as it was the closest. The actual servicing went OK (a bit lengthy), but when it came time to pay the bill, this is where the trouble started. I was charged over $92, but after swiping my credit card, the cashier said he made a mistake and it should be $82. Initially I was happy with the cost reduction, but the cashier had trouble getting into the transaction and crediting me the $10. He said he was voiding the transaction and needed to run my card again with the reduced price. After repeatedly asking about voiding the transaction, and being "assured" that it was, I reluctantly let him swipe the card again. A week later, I checked my card charges on- line, and found charges for both the $92 and the $82. I contacted the manager at the store and came in with receipts and printout from the credit card company expecting an adjustment to the charges. I was told that the information needed to be faxed to the Jiffy Lube corporate area manager for review. I understand people make mistakes, but the way this company reacts to customer issues leaves one to wonder about their business practices and quality of workmanship. It is evident the cashier's training was lacking as he had to call his manager, who was not present in the business, in order to perform the "cancellation" of the first charge which obviously was not done correctly. Can one be sure the servicing of the vehicle was done correctly due to possible lack of training? All I can do at this point is dispute the charge with my credit card company. So much for customer service; I recommend you go elsewhere for routine oil changes and servicing of your vehicle. I rate this business a minus 1!

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