LensCrafters

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LensCrafters loves caring for eyes. We always have, and always will. Find a location near you to schedule your appointment, or visit our website to view frames, order contacts or see special offers.
  • 11200 Lakeline Mall Dr Ste E5

    Cedar Park, TX 78613

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I came into the lakeline mall lenscrafters about 3:45 on thursday, 3-24-11, with my daughter and son, who is 7, and needed his glasses adjusted. After waiting 15 minutes we were finally greeted. Just as I told the scruffy man with the hoop earrings that my son needed his glasses adjusted his attitude shifted and he became quite short and indignant with my son and I telling him sternly to sit still in the chair and rudely criticizing him in front of two other ladies, saying ""WHAT did YOU do to YOUR GLASSES"", ""boy's will be boys!"". After literally one second of examination, he exclaimed ""I cant fix these! HE broke the screw out of the NOSE PIECE!"". ""THERE'S NOTHING I CAN DO!"" and wouldn't even take a second look. All too eager to help the ladies behind us.
Now, if this is how you help a growing family that will need glasses for years to come and who bought four pair of glasses from the lakeline mall lenscrafters exactly one year ago, and probably need new ones now, let me know asap so I can promptly take my business elsewhere. Is this the kind of sales clerk you really want representing your store? Do you train your employees to treat customers like this? Do you have any idea of the shrinking economic turndown? We came to lenscrafters, not because you're the cheapest in town, far from it, but because we get CARE there. We used to get service there. We USED to feel wanted there. But now we don't. At lakeline mall lens crafters we no longer get care, service, or gratitude for our patronage. So how can you rectify this situation for me? I'd be interested to know.
sincerely,
John

0
★☆☆☆☆

I came into the lakeline mall lenscrafters about 3:45 on thursday, 3-24-11, with my daughter and son, who is 7, and needed his glasses adjusted. After waiting 15 minutes we were finally greeted. Just as I told the scruffy man with the hoop earrings that my son needed his glasses adjusted his attitude shifted and he became quite short and indignant with my son and I telling him sternly to sit still in the chair and rudely criticizing him in front of two other ladies, saying ""WHAT did YOU do to YOUR GLASSES"", ""boy's will be boys!"". After literally one second of examination, he exclaimed ""I cant fix these! HE broke the screw out of the NOSE PIECE!"". ""THERE'S NOTHING I CAN DO!"" and wouldn't even take a second look. All too eager to help the ladies behind us.
Now, if this is how you help a growing family that will need glasses for years to come and who bought four pair of glasses from the lakeline mall lenscrafters exactly one year ago, and probably need new ones now, let me know asap so I can promptly take my business elsewhere. Is this the kind of sales clerk you really want representing your store? Do you train your employees to treat customers like this? Do you have any idea of the shrinking economic turndown? We came to lenscrafters, not because you're the cheapest in town, far from it, but because we get CARE there. We used to get service there. We USED to feel wanted there. But now we don't. At lakeline mall lens crafters we no longer get care, service, or gratitude for our patronage. So how can you rectify this situation for me? I'd be interested to know.
sincerely,
John

 

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