Virginia Electronics

★★★★☆
VEI Professional service at quality you can afford!
  • 11030 Richardson Rd Suite B5

    Ashland, VA 23005

    Map & Directions
  • 888-556-6687

3.8824 34
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Absolutely do not use these people they will do anything they can to screw you over . They are total crooks and the most unprofessional people I've ever dealt with . I cannot believe Lowe's sends these people out to their costumers

3
★★★★★

Absolutely do not use these people they will do anything they can to screw you over . They are total crooks and the most unprofessional people I've ever dealt with . I cannot believe Lowe's sends these people out to their costumers

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Do not use them!!! They will rip you off. Paid $125.00 for a diagnostic that was way in left field. Called another company gave me another incorrect diagnostic. Finally after about my 5th call to Samsung they sent out True Appliance

3
★★★★★

Do not use them!!! They will rip you off. Paid $125.00 for a diagnostic that was way in left field. Called another company gave me another incorrect diagnostic. Finally after about my 5th call to Samsung they sent out True Appliance

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Have to agree with most of the other reviews I've seen --extremely disappointing service! Did I say service? --I'm using that term loosely. Repeatedly ordered the wrong parts, two days wasted on service calls that ended with techs not

3
★★★★★

Have to agree with most of the other reviews I've seen --extremely disappointing service! Did I say service? --I'm using that term loosely. Repeatedly ordered the wrong parts, two days wasted on service calls that ended with techs not

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WORST EVER, DO NOT DEAL WITH THEM. Terrible Techs and Terrible experience getting a TV Fixed. 4 weeks to fix a TV ordered the wrong part twice, uneducated technicians, uneducated call reps. Overall complete trash.

3
★★★★★

WORST EVER, DO NOT DEAL WITH THEM. Terrible Techs and Terrible experience getting a TV Fixed. 4 weeks to fix a TV ordered the wrong part twice, uneducated technicians, uneducated call reps. Overall complete trash.

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Never will use or recommend. Unqualified techs.\r
Insufficient parts inventory. Tried to replace a PC board with a used board. Office staff unable to coordinate or supply basic information.

3
★★★★★

Never will use or recommend. Unqualified techs.\r
Insufficient parts inventory. Tried to replace a PC board with a used board. Office staff unable to coordinate or supply basic information.

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Worse Service Ever: I was referred to them by Samsung when my microwave stopped working after 4 months. I set an appointment for 11-1PM. I called around 12:30 to see if tech was on their way. Was told yes. Waited until 1:45PM and called

3
★★★★★

Worse Service Ever: I was referred to them by Samsung when my microwave stopped working after 4 months. I set an appointment for 11-1PM. I called around 12:30 to see if tech was on their way. Was told yes. Waited until 1:45PM and called

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Sandra the manager and technicians are severely unprofessional and actually declined service while I am under warranty.. Thats unheard of!

3
★★★★★

Sandra the manager and technicians are severely unprofessional and actually declined service while I am under warranty.. Thats unheard of!

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They called me a week ago and said the part needed to repair my tv came in and they scheduled service for today between 8:00 and 10:00. They called me at 9:55 saying that the wrong part came in and they need to re-order the part and re-schedule. I understand that these things happen but they realized 5mins. before their window was up that it was the wrong part? I took off of work today,if they would have called me sooner it wouldn't been an issue! Make sure you have them verify that the part is correct before you schedule any repairs.

0
★☆☆☆☆

They called me a week ago and said the part needed to repair my tv came in and they scheduled service for today between 8:00 and 10:00. They called me at 9:55 saying that the wrong part came in and they need to re-order the part and re-schedule. I understand that these things happen but they realized 5mins. before their window was up that it was the wrong part? I took off of work today,if they would have called me sooner it wouldn't been an issue! Make sure you have them verify that the part is correct before you schedule any repairs.

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Poor service. The techinician replaced the heating element, but did not attach the dryer vent and left my dryer in the middle of the floor. Yet, he charged me $175 for service call and labor ($75 more than the quote on the phone) and I had to finish the job!! I called the company and spoke with a manager who claimed she would "get back to me" - never did.
Don't call them for service!!

0
★☆☆☆☆

Poor service. The techinician replaced the heating element, but did not attach the dryer vent and left my dryer in the middle of the floor. Yet, he charged me $175 for service call and labor ($75 more than the quote on the phone) and I had to finish the job!! I called the company and spoke with a manager who claimed she would "get back to me" - never did.
Don't call them for service!!

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I've had my Samsung TV for three years and it just recently started the dreaded on off power cycle problem. I opened it up and saw that 2 of the 4 capacitors were blown. I called Samsung and was very surprised that they were going to replace the capacitors at no cost to me should that actually fix the problem. Virginia electronics was able to schedule an apt quickly and they gave me a two hour window which was nice since I'm used to 4+ hour windows. He arrived on time, was very courteous, and had my TV fixed in 20 minutes. He also replaced all 4 capacitors even though only two were blown without me even having to ask. I'm glad Samsung stands behind their products enough to fix defective parts even outside of the product's warranty.

2
★★★★★

I've had my Samsung TV for three years and it just recently started the dreaded on off power cycle problem. I opened it up and saw that 2 of the 4 capacitors were blown. I called Samsung and was very surprised that they were going to replace the capacitors at no cost to me should that actually fix the problem. Virginia electronics was able to schedule an apt quickly and they gave me a two hour window which was nice since I'm used to 4+ hour windows. He arrived on time, was very courteous, and had my TV fixed in 20 minutes. He also replaced all 4 capacitors even though only two were blown without me even having to ask. I'm glad Samsung stands behind their products enough to fix defective parts even outside of the product's warranty.

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Was slightly apprehensive to call Virginia Electronics after reading some of the reviews, but so glad I called them to service my Samsung washer! Scott came by the NEXT day, even earlier than the estimated service time slot! Problem fixed!!! Would definitley recommend them!!! thank you!!!

2
★★★★★

Was slightly apprehensive to call Virginia Electronics after reading some of the reviews, but so glad I called them to service my Samsung washer! Scott came by the NEXT day, even earlier than the estimated service time slot! Problem fixed!!! Would definitley recommend them!!! thank you!!!

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After many calls to Samsung about my dryer and another repair service comming to fix it,the repair guy came at the last minute and then (fixed my dryer only taking the lint out of it) then my dryer broke again a week later. I then had to make many more calls to Samsung, they gave me the phone number for Virginia Electronics in Ashland,Va. I did have to call a few times and then I got a very nice lady on the phone that was willing to help me,her name is Dale. Dale set up a repair date and time. I was so surprised when the repair guy (Jason) came right on time,was very professional and made sure he did the job of fixing my dryer right. I was so impressed to say the least. Thank you Jason, Jason your the Best!!! Thank you Dale and thank you Virginia Electronics of Ashland,Virginia. We are very pleased customers!!!! A+++++ for you!

2
★★★★★

After many calls to Samsung about my dryer and another repair service comming to fix it,the repair guy came at the last minute and then (fixed my dryer only taking the lint out of it) then my dryer broke again a week later. I then had to make many more calls to Samsung, they gave me the phone number for Virginia Electronics in Ashland,Va. I did have to call a few times and then I got a very nice lady on the phone that was willing to help me,her name is Dale. Dale set up a repair date and time. I was so surprised when the repair guy (Jason) came right on time,was very professional and made sure he did the job of fixing my dryer right. I was so impressed to say the least. Thank you Jason, Jason your the Best!!! Thank you Dale and thank you Virginia Electronics of Ashland,Virginia. We are very pleased customers!!!! A+++++ for you!

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I was nervous when I first called, due to the previous reviews I read. I called and Virginia Electronics did not have an answering machine, which was listed on the reviews. I did call the next morning. The receptionist was extremely helpful, giving advice for working with Samsung to fix our tv. After getting the go-ahead from Samsung, I called them back and they scheduled the appointment for the next day. The repairman (and yes, it was Dave!) came within the window and fixed the problem within 25 minutes. Fast and friendly service. My kids were thrilled to get their tv back, as was I! I would definitely call them again if the need arises.

2
★★★★★

I was nervous when I first called, due to the previous reviews I read. I called and Virginia Electronics did not have an answering machine, which was listed on the reviews. I did call the next morning. The receptionist was extremely helpful, giving advice for working with Samsung to fix our tv. After getting the go-ahead from Samsung, I called them back and they scheduled the appointment for the next day. The repairman (and yes, it was Dave!) came within the window and fixed the problem within 25 minutes. Fast and friendly service. My kids were thrilled to get their tv back, as was I! I would definitely call them again if the need arises.

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This business was supposed to fix my tv under warranty for Samsung. However, they called me once, didn't set up a time, and then would not answer their phone for a week. Interestingly, they don't have an answering machine or voicemail. Sound sketchy? You bet. Samsung is being cool though and trying to find someone else or giving me a refund.

0
★☆☆☆☆

This business was supposed to fix my tv under warranty for Samsung. However, they called me once, didn't set up a time, and then would not answer their phone for a week. Interestingly, they don't have an answering machine or voicemail. Sound sketchy? You bet. Samsung is being cool though and trying to find someone else or giving me a refund.

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The technician was able to repair our Samsung TV. The TV was having difficulties turning on (capacitor). This product was covered by Samsung, as well as the repair service.
There was difficulty in determining whether Samsung was liable. At first they told my husband it was covered, but when the repair technician confirmed the work ordered number with Samsung it was denied. Several phone calls were needed. (slightly irritating)

1
★★★☆☆

The technician was able to repair our Samsung TV. The TV was having difficulties turning on (capacitor). This product was covered by Samsung, as well as the repair service.
There was difficulty in determining whether Samsung was liable. At first they told my husband it was covered, but when the repair technician confirmed the work ordered number with Samsung it was denied. Several phone calls were needed. (slightly irritating)

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What a ripoff! These guys are crooks and I would not use them even if my repairs were FREE!!!!!!!
Very bad experience. I wish that I had read their online reviews BEFORE I used them. They tell you one thing and then do another. They were/are very expensive. Told me the repair would cost around $250.....Then told me $450. Call anyone else EXCEPT for these guys.

0
★☆☆☆☆

What a ripoff! These guys are crooks and I would not use them even if my repairs were FREE!!!!!!!
Very bad experience. I wish that I had read their online reviews BEFORE I used them. They tell you one thing and then do another. They were/are very expensive. Told me the repair would cost around $250.....Then told me $450. Call anyone else EXCEPT for these guys.

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Please keep everything in writing whenever you are dealing with them. They are very rude and unprofessional, worst customer service. I have an issue with my microwave, they schedule an appointment with a condition that they will call me 30 mins prior to the schedule. They showed up late and completely deny that they agreed on that. I have been calling them to schedule but all calls going to voicemail and that voicemail is full.

0
★☆☆☆☆

Please keep everything in writing whenever you are dealing with them. They are very rude and unprofessional, worst customer service. I have an issue with my microwave, they schedule an appointment with a condition that they will call me 30 mins prior to the schedule. They showed up late and completely deny that they agreed on that. I have been calling them to schedule but all calls going to voicemail and that voicemail is full.

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When my samsung tv quit working I asked if I could bring the tv to them to fix and they scheduled it and fixed it the same day. AWESOME service!!!

2
★★★★★

When my samsung tv quit working I asked if I could bring the tv to them to fix and they scheduled it and fixed it the same day. AWESOME service!!!

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Problem: Samsung refrigerator under warranty - upper icemaker stopped making ice.
We called Virginia Electronics and described the issue. A part was ordered, a couple of days later an appointment was set and Jordan arrived on time yesterday. The broken unit was removed and the new part installed in less than 15 minutes.
Ontime, courteous and efficient. It doesn't get any better.

2
★★★★★

Problem: Samsung refrigerator under warranty - upper icemaker stopped making ice.
We called Virginia Electronics and described the issue. A part was ordered, a couple of days later an appointment was set and Jordan arrived on time yesterday. The broken unit was removed and the new part installed in less than 15 minutes.
Ontime, courteous and efficient. It doesn't get any better.

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I have used this company, it was ok at best. Poor communication and service leave you with a sour taste. Several have made mention of the reviews, Yes at least one was written by an employee of theirs. Be very careful to document every and any communication with them and follow up with the Manufacturer on any issues.

0
★☆☆☆☆

I have used this company, it was ok at best. Poor communication and service leave you with a sour taste. Several have made mention of the reviews, Yes at least one was written by an employee of theirs. Be very careful to document every and any communication with them and follow up with the Manufacturer on any issues.

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Is the worst service I ever see starting with the receptionist and the technician. I don't know how Samsung has a contract with them. And is true looks like the good reviews are wrote by their employees, always used the same name (DAVE) is the only good technician or what? Good luck dealing with this people.

0
★☆☆☆☆

Is the worst service I ever see starting with the receptionist and the technician. I don't know how Samsung has a contract with them. And is true looks like the good reviews are wrote by their employees, always used the same name (DAVE) is the only good technician or what? Good luck dealing with this people.

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What fantastic service!! Dave was extremely professional and the service was done within 30 minutes of his arrival. I also checked this website for reviews prior to Dave's arrival and found those that were serviced by him were very pleased.

2
★★★★★

What fantastic service!! Dave was extremely professional and the service was done within 30 minutes of his arrival. I also checked this website for reviews prior to Dave's arrival and found those that were serviced by him were very pleased.

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I read reviews before they came out and was worried about what kind of service I would get. They came to fix my Samsung Tv. I had my tv back and working in less that 30 hours after contacting Samsung. Dave was the tech and he was very professional and informative. Would recommend their service to others.

2
★★★★★

I read reviews before they came out and was worried about what kind of service I would get. They came to fix my Samsung Tv. I had my tv back and working in less that 30 hours after contacting Samsung. Dave was the tech and he was very professional and informative. Would recommend their service to others.

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Samsung sent out Tim to look at my new 58" 3D Plasma TV with blurred/ghosting on any movement on the screen. Halo effect around people moving or background pans. Tim said he could change every part and it would not be fixed. Told me there was an adapter that cost about $800 that would fix this. He saw the blurring/ghosting. Told me to call Samsung and tell them to send me another TV. Then he tells Samsung there is nothing wrong with the TV and it is to Specs!! So now I'm stuck with a piece of crap TV and Samsung won't do anything about it. He didn't mention to Samsung about the $800 part that would make my TV stop having the blurred motion!! Stay away from this company!!!!!!!

0
★☆☆☆☆

Samsung sent out Tim to look at my new 58" 3D Plasma TV with blurred/ghosting on any movement on the screen. Halo effect around people moving or background pans. Tim said he could change every part and it would not be fixed. Told me there was an adapter that cost about $800 that would fix this. He saw the blurring/ghosting. Told me to call Samsung and tell them to send me another TV. Then he tells Samsung there is nothing wrong with the TV and it is to Specs!! So now I'm stuck with a piece of crap TV and Samsung won't do anything about it. He didn't mention to Samsung about the $800 part that would make my TV stop having the blurred motion!! Stay away from this company!!!!!!!

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They did what they said they would do slightly cheaper than their quote. Helped me take the 265 pound TV out of my truck and helped me load it up during pickup. Honest group which is hard to find in this business. It was a 4 hour round trip for me but the people, the business, and the price made it worth it. Just nice to find an honest straight shooting repair company.

2
★★★★★

They did what they said they would do slightly cheaper than their quote. Helped me take the 265 pound TV out of my truck and helped me load it up during pickup. Honest group which is hard to find in this business. It was a 4 hour round trip for me but the people, the business, and the price made it worth it. Just nice to find an honest straight shooting repair company.

Pros: Friendly, helpful, good to their word

Cons: A little slow at keeping me updated

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Hands down, the worst company I have ever dealt with. The previous positive reviews must have been written by the owner and his employees. Four months and $350 later and the imbeciles still couldn't repair my problem. Believe me you will have a much better experience if you go down to the pet store, rent a monkey and turn it loose with some tools. At least that would be entertaining. And who knows, you probably have the same chance of your problem being solved.

0
★☆☆☆☆

Hands down, the worst company I have ever dealt with. The previous positive reviews must have been written by the owner and his employees. Four months and $350 later and the imbeciles still couldn't repair my problem. Believe me you will have a much better experience if you go down to the pet store, rent a monkey and turn it loose with some tools. At least that would be entertaining. And who knows, you probably have the same chance of your problem being solved.

Pros: Angina, High Blood Pressure

Cons: Completely Incompetent, Unresponsive

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Samsung sent these guys to repair my 50 inch plasma and I'm very satisfied with the service. They are knowledgeable and did the right recommendation to Samsung to fix my problem. The service center is still working with Samsung to resolve the problem but the delay is happening from Samsung.

2
★★★★★

Samsung sent these guys to repair my 50 inch plasma and I'm very satisfied with the service. They are knowledgeable and did the right recommendation to Samsung to fix my problem. The service center is still working with Samsung to resolve the problem but the delay is happening from Samsung.

Pros: Profesional and Friendly

Cons: None

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Worked on our Samsung TV. Great representative of Samsung and VA Electronics. Scott Holt would be welcome back anytime we need service.

Samsung backs their products 100%. Will definitely continue as a customer.

2
★★★★★

Worked on our Samsung TV. Great representative of Samsung and VA Electronics. Scott Holt would be welcome back anytime we need service.

Samsung backs their products 100%. Will definitely continue as a customer.

Pros: Quick, professional service

Cons: None

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Great service experience. The Samsung LCD...while a great picture, not as reliable as expected, most unfortunate. Too bad you guys (and gals) don't make TV's.

2
★★★★☆

Great service experience. The Samsung LCD...while a great picture, not as reliable as expected, most unfortunate. Too bad you guys (and gals) don't make TV's.

Pros: Timely repair, knowledgeable & friendly.

Cons: Nothings cheap anymore.

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MY TV broke and LG sent me to them. Cassidy was awsome, fast and knew what was goin on! Jennifer helped me a lot also. I still had another problem but will use them again!

2
★★★★★

MY TV broke and LG sent me to them. Cassidy was awsome, fast and knew what was goin on! Jennifer helped me a lot also. I still had another problem but will use them again!

Pros: Customer Service

Cons: My TV broke

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I recently had my TV die while watching American Idol. Pi$$ed off doesn't even come close to describing my emotions at the time. I immediately got on the horn with Samsung to get it fixed. The assigned me to Virginia Electronics. I got a call from them the next morning and the girl told me that they were ordering parts and it would be like 5 days. Once again, not happy. I got a call the next day saying that the part was in and they wanted to come out the next morning. The tech, Dave, showed up 20 minutes into my 2 hour window, and had my tv fixed in 30 minutes. All in all this was a great experience, aside from the fact that my tv broke. I would highly recommend this company.

2
★★★★★

I recently had my TV die while watching American Idol. Pi$$ed off doesn't even come close to describing my emotions at the time. I immediately got on the horn with Samsung to get it fixed. The assigned me to Virginia Electronics. I got a call from them the next morning and the girl told me that they were ordering parts and it would be like 5 days. Once again, not happy. I got a call the next day saying that the part was in and they wanted to come out the next morning. The tech, Dave, showed up 20 minutes into my 2 hour window, and had my tv fixed in 30 minutes. All in all this was a great experience, aside from the fact that my tv broke. I would highly recommend this company.

Pros: One trip fix

Cons: 3 days without my tube

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Took a while (had a worker out) to come fix it; but finally it is now fixed. Just poor comunication on their part. IF I used them again I would get written communication instead of just verbal on when they would arrive to service (kept changing). Scott the repair man was very nice professional and clean.

1
★★★☆☆

Took a while (had a worker out) to come fix it; but finally it is now fixed. Just poor comunication on their part. IF I used them again I would get written communication instead of just verbal on when they would arrive to service (kept changing). Scott the repair man was very nice professional and clean.

Pros: Fixed my Fridge

Cons: Took a whole month

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I had both a Panasonic and Samsung TV repaired. One under warranty, one was not. The technician was clearly an expert in his field. He had parts on the truck to fix the television upon arrival and the price for the cod repair was more than fair. I would recommend the company to anyone.

2
★★★★★

I had both a Panasonic and Samsung TV repaired. One under warranty, one was not. The technician was clearly an expert in his field. He had parts on the truck to fix the television upon arrival and the price for the cod repair was more than fair. I would recommend the company to anyone.

Pros: 2-hr scheduling windows, knowledgeable

Cons: What are the drawbacks?

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These people are just milking the extended warranty business. They refused, after three visits to repair our piece of cr@p samsung tv, and reported back to samsung that it was "within normal" operating range despite making a loud annoying buzzing noise.

DO NOT DO BUSINESS WITH THESE JERKS.

0
★☆☆☆☆

These people are just milking the extended warranty business. They refused, after three visits to repair our piece of cr@p samsung tv, and reported back to samsung that it was "within normal" operating range despite making a loud annoying buzzing noise.

DO NOT DO BUSINESS WITH THESE JERKS.

Pros: NONE

Cons: Useless jerks - AVOID DOING BUSINESS AT ALL COSTS

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