Casabella Spa & Nails

★★★★☆
  • 104 Bellevue Way SE # A

    Bellevue, WA 98004

    Map & Directions
  • 425-637-9999

About Casabella Spa & Nails

Details
Hours
Mon-Sat: 9am-8pm, Sun: 10am-6pm
3.5 2
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My experience was so awful and actually left me disfigured possibly forever. I am considering looking for into legal counsel. When my normal nail place had to close early on Saturday (8/23/14) with a brake in my nail I needed to be seen. Despite mostly poor reviews, I choose Casabella Spa and Nails on Alderwood Mall Pkwy ste. G Lynnwood WA because I felt desperate. I will try to keep this short as to not waste your time. The boy who did my toes cut one so short it bled for hours and as an avid exerciser I have yet to be able to put anything but flip-flops on, let alone workout. The women who did my nails removed my shellac manicure letting so much acetone sit on my fingers and leaving it on so long, I still have burn marks from the chemicals. After soaking my hands in nothing but clear water (I asked what it was), she then proceeded to file my nails to remove any remaining polish which there was none. Rendering them so thin they keep constantly breaking where in the past I could have opened a shipping box with them. She then proceeded to file, file, and file the tips of my nails but rendering them completely crooked. When I asked her to correct them she would wipe it once with the file then say ok? when I said no she would role her eyes and give it one more swipe and say ok? This went on for every nail for quite some time. Then the painting started. She painted and painted never once covering the whole nail. I had to show her where she missed over and over and over. Im telling you I could have done better myself.heck, my husband or 3 year old niece would have done better with less instruction. Then I asked for a flower, she got angry and said oh no, I cant do flower. I have never been to a salon that couldnt do a flower. So figuring she didnt understand what I meant, I found an example on Pinterest. Again I was told NO, NO, I dont do flower. She then continues my appalling paint where she then proceeded to get polish all over my cuticles and got mad at me when I asked her to remove it. The boy that did my toes came over and painted a couple blobs on my toes and said flower five dollars per flower. All work stopped abruptly, and was then told you pay me NOW wanting to get out of there, a tad scared of what they would do, and figuring I would be able to speak to a manager and be refunded, I paid. The whole time 4 words were spoken to me in English, the rest of the time the workers spoke amongst each other in Mandarin, Korean or Indonesia the few words I understood (Ive worked for years with children of many different cultures) were not complimentary of my appearance, weight etc. At this point I wanted out. I said Im done now. She pointed me to dryers after I sat down she shoved my hands in these lighted boxes, and left me there. I then began to notice bugs coming out of the boxes, and dried bug carcass stuck to the bulbs inside. I removed my hands and feet and stood up saying I was leaving and that I had never had such a terrible service. A women I hadnt seen before apologized and said owner would be there on Monday at 11am and to call and tell him for a refund. I left feeling abused and stolen from. Over the next two days a puss filled spot formed under the toe that had been cut too short. So Painful!!!.... On Monday I called and asked to speak to the Manager, I recognized the girl that answered as the girl that did my nails. She said you tell me what happened I told her even though I know she knew who I was. She said then began to argue with me. No refund, you cant speak to manager, you come back I redo. I said no I would like to talk to the manager and I will never return to your salon. She then raised her voice and said no manager, you come in I cut her off and gave her my phone number and told her if I didnt hear from the manager within 24 hours I would call back. She then hung up on me.
Do you and your body parts a favor DO NOT EVEN WALK IN TO THE Casabella Spa and Nails on Alderwood Mall Pkwy. I promise you will regret it. You might even get a bacterial infection. I have read a few positive reviews, but you couldn't convince me that management didnt plant those reviews to balance out the horrible reviews. Save yourself!!!! Dont bother.

1
★☆☆☆☆

My experience was so awful and actually left me disfigured possibly forever. I am considering looking for into legal counsel. When my normal nail place had to close early on Saturday (8/23/14) with a brake in my nail I needed to be seen. Despite mostly poor reviews, I choose Casabella Spa and Nails on Alderwood Mall Pkwy ste. G Lynnwood WA because I felt desperate. I will try to keep this short as to not waste your time. The boy who did my toes cut one so short it bled for hours and as an avid exerciser I have yet to be able to put anything but flip-flops on, let alone workout. The women who did my nails removed my shellac manicure letting so much acetone sit on my fingers and leaving it on so long, I still have burn marks from the chemicals. After soaking my hands in nothing but clear water (I asked what it was), she then proceeded to file my nails to remove any remaining polish which there was none. Rendering them so thin they keep constantly breaking where in the past I could have opened a shipping box with them. She then proceeded to file, file, and file the tips of my nails but rendering them completely crooked. When I asked her to correct them she would wipe it once with the file then say ok? when I said no she would role her eyes and give it one more swipe and say ok? This went on for every nail for quite some time. Then the painting started. She painted and painted never once covering the whole nail. I had to show her where she missed over and over and over. Im telling you I could have done better myself.heck, my husband or 3 year old niece would have done better with less instruction. Then I asked for a flower, she got angry and said oh no, I cant do flower. I have never been to a salon that couldnt do a flower. So figuring she didnt understand what I meant, I found an example on Pinterest. Again I was told NO, NO, I dont do flower. She then continues my appalling paint where she then proceeded to get polish all over my cuticles and got mad at me when I asked her to remove it. The boy that did my toes came over and painted a couple blobs on my toes and said flower five dollars per flower. All work stopped abruptly, and was then told you pay me NOW wanting to get out of there, a tad scared of what they would do, and figuring I would be able to speak to a manager and be refunded, I paid. The whole time 4 words were spoken to me in English, the rest of the time the workers spoke amongst each other in Mandarin, Korean or Indonesia the few words I understood (Ive worked for years with children of many different cultures) were not complimentary of my appearance, weight etc. At this point I wanted out. I said Im done now. She pointed me to dryers after I sat down she shoved my hands in these lighted boxes, and left me there. I then began to notice bugs coming out of the boxes, and dried bug carcass stuck to the bulbs inside. I removed my hands and feet and stood up saying I was leaving and that I had never had such a terrible service. A women I hadnt seen before apologized and said owner would be there on Monday at 11am and to call and tell him for a refund. I left feeling abused and stolen from. Over the next two days a puss filled spot formed under the toe that had been cut too short. So Painful!!!.... On Monday I called and asked to speak to the Manager, I recognized the girl that answered as the girl that did my nails. She said you tell me what happened I told her even though I know she knew who I was. She said then began to argue with me. No refund, you cant speak to manager, you come back I redo. I said no I would like to talk to the manager and I will never return to your salon. She then raised her voice and said no manager, you come in I cut her off and gave her my phone number and told her if I didnt hear from the manager within 24 hours I would call back. She then hung up on me.
Do you and your body parts a favor DO NOT EVEN WALK IN TO THE Casabella Spa and Nails on Alderwood Mall Pkwy. I promise you will regret it. You might even get a bacterial infection. I have read a few positive reviews, but you couldn't convince me that management didnt plant those reviews to balance out the horrible reviews. Save yourself!!!! Dont bother.

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Watch your credit /debit card ! Just saw bank statement .Casa Bella Spa charged me 78.00 dollars for a fill !!! Rude and dirty . I'd hate to think what "it" looks like with lights on normal ..

3
★★★★★

Watch your credit /debit card ! Just saw bank statement .Casa Bella Spa charged me 78.00 dollars for a fill !!! Rude and dirty . I'd hate to think what "it" looks like with lights on normal ..

 

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