Robertson Pest and Termite

★★★☆☆
  • Flower Mound

    Flower Mound, TX 75028

    Map & Directions
  • 214-234-6869

Home & Garden

Home & Garden
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3.4 5
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Mike Robertson just sprayed our yard for Mosquitoes last weekend. I had called on Friday to ask for an appointment on Monday, but he came out the next day -Saturday, when I told him my two year old daughter had gotten seven mosquito bites on here arm on Thursday night. He was a total professional and knew his job very well. Very nice, arrived on time, and we are very pleased to be enjoying our lawn again without swatting millions of bugs. I would recommend him to anyone who wants a bug free backyard, or for any other pest control needs. We will be using him in the future and we will highly recommend him to family and friends. All positive reviews from this happy family. This man will go the extra mile to take care of your bug control needs. Just give him a call, you will not be disappointed.

5
★★★★★

Mike Robertson just sprayed our yard for Mosquitoes last weekend. I had called on Friday to ask for an appointment on Monday, but he came out the next day -Saturday, when I told him my two year old daughter had gotten seven mosquito bites on here arm on Thursday night. He was a total professional and knew his job very well. Very nice, arrived on time, and we are very pleased to be enjoying our lawn again without swatting millions of bugs. I would recommend him to anyone who wants a bug free backyard, or for any other pest control needs. We will be using him in the future and we will highly recommend him to family and friends. All positive reviews from this happy family. This man will go the extra mile to take care of your bug control needs. Just give him a call, you will not be disappointed.

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Personally, I have nothing but positive reviews for this business. I have used Robertson's for a number of years and have found them to be nothing less than totally professional and caring about their work. Mike Robertson was highly recommended to me by my previous pest control gentleman, who retired, and my family and I have been completely satisfied with his work. Mike takes care of any problems quickly and efficiently, he is considerate of the fact that I have small children and pets, and because of him, we are once again able to enjoy our backyard! I give him nothing less than an A+ rating, and so do the other family members who use him. When bugs start biting, I call Mike, he takes care of everything.

5
★★★★★

Personally, I have nothing but positive reviews for this business. I have used Robertson's for a number of years and have found them to be nothing less than totally professional and caring about their work. Mike Robertson was highly recommended to me by my previous pest control gentleman, who retired, and my family and I have been completely satisfied with his work. Mike takes care of any problems quickly and efficiently, he is considerate of the fact that I have small children and pets, and because of him, we are once again able to enjoy our backyard! I give him nothing less than an A+ rating, and so do the other family members who use him. When bugs start biting, I call Mike, he takes care of everything.

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The owner was kind enough to donate his services for our school's silent auction. When we called to find out the value he misunderstood the information he was given. When I called back (as the chairperson) to clarify with him, thank him for his donation, and let him know it has been sold I was called an "f-ing b****" and cursed at me numerous times with the "f-word" being used between every word he spoke. On top of that he is now refusing to honor the donation that was purchased. I think it is absolutely ridiculous that the owner of a business would act this way. He told me to never call his number again, and you can rest assured knowing that not only I will I never call, but I will make sure that everyone I know is aware of my experience and doesn't call either. I would venture to guess that review below is probably spot on with his experience with this man. What are the odds that two pest control companies in the Flower Mound area would have someone who returns their call and curses at people?!?

1
★☆☆☆☆

The owner was kind enough to donate his services for our school's silent auction. When we called to find out the value he misunderstood the information he was given. When I called back (as the chairperson) to clarify with him, thank him for his donation, and let him know it has been sold I was called an "f-ing b****" and cursed at me numerous times with the "f-word" being used between every word he spoke. On top of that he is now refusing to honor the donation that was purchased. I think it is absolutely ridiculous that the owner of a business would act this way. He told me to never call his number again, and you can rest assured knowing that not only I will I never call, but I will make sure that everyone I know is aware of my experience and doesn't call either. I would venture to guess that review below is probably spot on with his experience with this man. What are the odds that two pest control companies in the Flower Mound area would have someone who returns their call and curses at people?!?

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0 out of 1 people found this review helpful.

Business Response:

Here??s the worst of the internet?when a business owner is forced to defend themselves publically against defamatory statements because readers are not privy to the entire situation. I own up the situation that occurred (as opposed to the other review which really did not happen.) However, in fairness to my business, you should know the other side of the story; especially since these days online judgment of others appears to be the norm. What Jessica fails to mention is that she started this fight. I was doing what I thought was the right thing by donating my services for auction to a local organization. I submitted the materials asked of me. A few weeks later, I received no less than 5 phone calls in succession as I was trying to provide a consultation to a customer. When I finally was able to answer the call, instead of being treated with respect as a donor, I was chastised, made to listen to derogatory comments about my chosen profession and received an overall ??better-than-you? attitude. I wasn??t pleased but contained myself and answered the callers questions respectfully. However, Jessica took it upon herself (she wasn??t part of the original conversation) to call me to supposedly apologize. However, when she began to harass me I could take no more and lost my temper. I refuse to be bullied by a PTA mom with nothing better to do. I own a small service business but that does not mean I should be treated like scum and forced to grovel for respect. (You??d be surprised at how often I get this attitude.) I apologize for the language but I would also expect more professional treatment from a group running a charity. I treat my customers with respect and have plenty of good reviews to prove it. http://www.robertsonpest.com/testimonials.html As an aside the PTA for this school was appalled to hear how I was treated and the review Jessica posted. She was required to remove it from Google but apparently did not remove from this site.
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I have been using Robertson Pest for a couple of years now and would recommend them to anyone! Primarily, I've been having them spray for mosquitoes and flies and the service has been excellent. The natural mosquito product he uses works great. Mike is very professional and I can tell he knows his stuff.

5
★★★★★

I have been using Robertson Pest for a couple of years now and would recommend them to anyone! Primarily, I've been having them spray for mosquitoes and flies and the service has been excellent. The natural mosquito product he uses works great. Mike is very professional and I can tell he knows his stuff.

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1 out of 1 people found this review helpful.

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We had a pest problem in our house early in the morning (1am). I called Robertson Pest because their web site say they are a 24x7 service company. They did not pick up, so I left no message. The next day someone from the company called me back and left a voice message on my phone and cursed at me twice for calling at 1 am. I called back, and this time got his voice mail, and I left a message that stated why I had called ( they claim to be a 24 x 7 company) and if they did not want to hold that level of service, to remove the 24 x 7 claim. Some one called my voice mail again, cursed at me again, and stated that they would be calling my phone at 3 am in the morning to basically let me know how that feels, and then cursed again.
For a small business they sure don't know how to treat their customers, or prospective customers.

1
★☆☆☆☆

We had a pest problem in our house early in the morning (1am). I called Robertson Pest because their web site say they are a 24x7 service company. They did not pick up, so I left no message. The next day someone from the company called me back and left a voice message on my phone and cursed at me twice for calling at 1 am. I called back, and this time got his voice mail, and I left a message that stated why I had called ( they claim to be a 24 x 7 company) and if they did not want to hold that level of service, to remove the 24 x 7 claim. Some one called my voice mail again, cursed at me again, and stated that they would be calling my phone at 3 am in the morning to basically let me know how that feels, and then cursed again.
For a small business they sure don't know how to treat their customers, or prospective customers.

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0 out of 2 people found this review helpful.

Business Response:

It's disheartening to see this review, particularly because this incident never happened with Robertson Pest and Termite. We know for certain that this reviewer called a different business but somehow attributed the number he called to our business, which was not correct. We are a small business so we know exactly who calls and who returns calls. We would never treat a customer with the disrespect described.

Message from Robertson Pest and Termite

We always offer free estimates for your home or business and are happy to answer any question you may have.

More about Robertson Pest and Termite

General and residential pest control Termite inspection and treatment All natural mosquito control Bed bug elimination services

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