Morton, T Darin State Farm Insurance Agent

★☆☆☆☆
  • 618 Main St

    Pineville, NC 28210

    Map & Directions
  • 704-541-3030

Insurance

Insurance
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My family discontinued our ALLState auto policy to go to this State Farm office to save money on our auto insurance. This office wrote up an auto policy for my family and after paying them a deposit and setting up a monthly automatic payment for 3 new policies, we received a letter in the mail from this State farm office indicating an increase in our auto policy premium. I called the State Farm office to find out why our auto premium went up after we just sign on a month ago. The employee said that the underwriters for State Farm pulled our driving record to find a few incidents that made our premium go up every six months. She also said that it was their fault for not pulling our driving record when we first called to give us a more accurate quote of what our auto premium would be for every six months. She also said it was their fault for not mentioning to us that the quote they gave us at first is not the final quote until the underwriters approve our policy and set the premium. I then emailed the Owner/Agent of this office since he was not answering his cell phone and I explained the situation and my frustration. After his short email back (let me say as a business owner, he never addressed my name in his email nor did he apologize) I then called his office to let them know I was going to file a complaint to the corporate office. Five minutes later, the State Farm agent called me to say he hates that my family has to go through this trouble. He never did apologize for the misleading of information his office gave us. Regardless, we are canceling all of our policies with this office and going to another insurance provider. Make sure before canceling any insurance policy to go to another company that the new insurance company pulls your driving record and any other past claims before giving them any money.

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★☆☆☆☆

My family discontinued our ALLState auto policy to go to this State Farm office to save money on our auto insurance. This office wrote up an auto policy for my family and after paying them a deposit and setting up a monthly automatic payment for 3 new policies, we received a letter in the mail from this State farm office indicating an increase in our auto policy premium. I called the State Farm office to find out why our auto premium went up after we just sign on a month ago. The employee said that the underwriters for State Farm pulled our driving record to find a few incidents that made our premium go up every six months. She also said that it was their fault for not pulling our driving record when we first called to give us a more accurate quote of what our auto premium would be for every six months. She also said it was their fault for not mentioning to us that the quote they gave us at first is not the final quote until the underwriters approve our policy and set the premium. I then emailed the Owner/Agent of this office since he was not answering his cell phone and I explained the situation and my frustration. After his short email back (let me say as a business owner, he never addressed my name in his email nor did he apologize) I then called his office to let them know I was going to file a complaint to the corporate office. Five minutes later, the State Farm agent called me to say he hates that my family has to go through this trouble. He never did apologize for the misleading of information his office gave us. Regardless, we are canceling all of our policies with this office and going to another insurance provider. Make sure before canceling any insurance policy to go to another company that the new insurance company pulls your driving record and any other past claims before giving them any money.

Message from Morton, T Darin State Farm Insurance Agent

Like a good neighbor, State Farm is there.

More about Morton, T Darin State Farm Insurance Agent

The State Farm mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. Our vision for the future is to be the first and best choice for you.

 

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