Paul Mitchell The School Green Bay

★☆☆☆☆
  • 3450 Packerland Dr

    De Pere, WI 54115

    Map & Directions
  • 920-336-8888

About Paul Mitchell The School Green Bay

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Hours
Mon-Fri 9am-4:30pm, Sat Closed, Sun Closed
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Let this review serve as a warning not to trust this particular school with your hair color / cut, or your time. My experience was negative at the Paul Mitchell school due to a chemical hair color treatment being long overprocessed, resulting in extreme damage to the hair cuticle. The color result was not as expected, and no remedy was offered to repair the damage to the hair such as a conditioning treatment. The hair cut done was also substandard and not as requested. My garment worn, supposed to be protected by a cape while there, was marked with hair color highlight product. When a complaint about the problems was mentioned to the staff it became clear that customer satisfaction is rather irrelevant due to the authorization having been signed for the students to work for you. No remedy was offered for damage to my clothing or reimbursement for dry cleaning required. To add further insult to the damage you have there, Paul Mitchell school then requires payment in full for the opportunity they had to practice experimenting on your hair, whether they damaged it or not. No one seems to have any authority to make any remedy to the customer's problems or complaint. It is taken for granted that you will pay them their fees no matter how badly they screw up, knowing full well that you will have to pay someone else again to try to redo what damage they did with the substandard services done on your hair. Don't expect any follow up after you made a compaint, such as a call to apologize or make remedy from them. Caveat emptor ! Don't make the mistake that I made of trusting the services at this place even though it appears to be a classy and feng shui building and has nice lighting.

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★☆☆☆☆

Let this review serve as a warning not to trust this particular school with your hair color / cut, or your time. My experience was negative at the Paul Mitchell school due to a chemical hair color treatment being long overprocessed, resulting in extreme damage to the hair cuticle. The color result was not as expected, and no remedy was offered to repair the damage to the hair such as a conditioning treatment. The hair cut done was also substandard and not as requested. My garment worn, supposed to be protected by a cape while there, was marked with hair color highlight product. When a complaint about the problems was mentioned to the staff it became clear that customer satisfaction is rather irrelevant due to the authorization having been signed for the students to work for you. No remedy was offered for damage to my clothing or reimbursement for dry cleaning required. To add further insult to the damage you have there, Paul Mitchell school then requires payment in full for the opportunity they had to practice experimenting on your hair, whether they damaged it or not. No one seems to have any authority to make any remedy to the customer's problems or complaint. It is taken for granted that you will pay them their fees no matter how badly they screw up, knowing full well that you will have to pay someone else again to try to redo what damage they did with the substandard services done on your hair. Don't expect any follow up after you made a compaint, such as a call to apologize or make remedy from them. Caveat emptor ! Don't make the mistake that I made of trusting the services at this place even though it appears to be a classy and feng shui building and has nice lighting.

 

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