Miller Brothers Lock & Key

★☆☆☆☆

About Miller Brothers Lock & Key

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Home & Garden
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This company participates in predatory pricing, please use another service when looking to have your vehicle unlocked.

This company was contracted through 247locksmithcharlotte.com to retrieve keys locked in my car on November 1, 2014. When contacted, 24 7 Locksmith Charlotte dispatchers quote a baseline price of $15 to consult (arrive at the vehicle,) plus a $35 starting price for unlocking the vehicle. They claim that this starting price will be modified by the technician when he or she determines the actual price upon arriving at the vehicle and assessing the situation. The $15 consultation fee is a deterrent to customers who, upon receiving a far more expensive price estimate on site, would reject the price-inflated service. The customer must still pay the technician whose services they are rejecting for the consultation.

The summary of my story follows thus: after I received a $50 base quote, the locksmith technician arrived after 50 minutes without warning me that his arrival may be later than the advertised 20. He assured me that the task was simple as he didnt actually have to unlock the door (he could crack the door open and retrieve the keys instead,) then proceeded to inform me that the cost would be a $15 service fee plus $120 for the lockout. When I expressed to him that I was of the impression that the fee started around $30, his response was you mean $130? Thinking I had misheard the original dispatcher, I accepted, and within 3 minutes, the technician had cracked the door open and retrieved my keys.

I confirmed the $35 quoted starting price after calling back, and have had a conversation with one of their managers (recorded,) who informed me that they very, very rarely actually charge $15 + $35 for an unlocking, despite the fact that they always quote that price and know that the average, according to him, is around $150. He also refused to issue me any partial refund, though he did offer me a 15% discount (%5 more than their automatic online discount) the next time I need to use their service, if I retain the code they gave me.

I was only able to determine that this was the company utilized by 247locksmithcharlotte.com/ by reviewing the bill as it appeared on my credit card. I can provide evidence of all claims if desired.

1
★☆☆☆☆

This company participates in predatory pricing, please use another service when looking to have your vehicle unlocked.

This company was contracted through 247locksmithcharlotte.com to retrieve keys locked in my car on November 1, 2014. When contacted, 24 7 Locksmith Charlotte dispatchers quote a baseline price of $15 to consult (arrive at the vehicle,) plus a $35 starting price for unlocking the vehicle. They claim that this starting price will be modified by the technician when he or she determines the actual price upon arriving at the vehicle and assessing the situation. The $15 consultation fee is a deterrent to customers who, upon receiving a far more expensive price estimate on site, would reject the price-inflated service. The customer must still pay the technician whose services they are rejecting for the consultation.

The summary of my story follows thus: after I received a $50 base quote, the locksmith technician arrived after 50 minutes without warning me that his arrival may be later than the advertised 20. He assured me that the task was simple as he didnt actually have to unlock the door (he could crack the door open and retrieve the keys instead,) then proceeded to inform me that the cost would be a $15 service fee plus $120 for the lockout. When I expressed to him that I was of the impression that the fee started around $30, his response was you mean $130? Thinking I had misheard the original dispatcher, I accepted, and within 3 minutes, the technician had cracked the door open and retrieved my keys.

I confirmed the $35 quoted starting price after calling back, and have had a conversation with one of their managers (recorded,) who informed me that they very, very rarely actually charge $15 + $35 for an unlocking, despite the fact that they always quote that price and know that the average, according to him, is around $150. He also refused to issue me any partial refund, though he did offer me a 15% discount (%5 more than their automatic online discount) the next time I need to use their service, if I retain the code they gave me.

I was only able to determine that this was the company utilized by 247locksmithcharlotte.com/ by reviewing the bill as it appeared on my credit card. I can provide evidence of all claims if desired.

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