Keller Kustoms

★★★★☆

About Keller Kustoms

Categories
  • Automotive Repair
  • Auto Body Paint & Repair

Automotive

Automotive
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I had the motor in my 1977 Trans-Am rebuilt by Henry Keller's shop in 2006. I was very cautious in choosing a shop because it was an immaculate all original numbers matching car. Everything seemed okay at first, but I took it back a few times because it was leaking oil. I was afraid it was from the rear seal, but when I took it back he said he thought it was leaking from the oil pressure sender. I didn't worry about it too much because it wasn't leaking too badly and I didn't drive the car much. In 2008 the military moved me to Florida. I parked the car in a friends garage in Austin and left it there until the following year. I flew back to pick the car up in 2009. While driving the car to Florida the oil leak became so bad that I had to add oil at almost every stop for gas. I took the car to a shop in Florida to have the rear seal replaced. I was a bit annoyed as I had driven the car less than 3000 miles at that point, but it had been three years, so I just blamed myself for not making more of an issue about it when it was just leaking a little and I was still stationed in El Paso. However, when the mechanic in Florida removed the oil pan from the engine he found ALL of the engine crank main bolts to be loose. Apparently whoever put the motor back together forgot to torque the crank main bolts down. I called Henry expecting an argument since it had been two years, but he was actually apologetic and explained that he had contracted out someone else do the engine work and that this had happened with the guy before. He then went on to say that the guy had recently died. I said I was sorry to hear that, but that I had contracted with him to build the engine, not this other guy, and that I considered his shop to be responsible. At that time Henry agreed and offered to make things right by covering the cost of the repair. I complimented him for being a stand up guy and said I was just thankful that the numbers matching block hadn't been ruined.

I called him a few days later and told him the cost of removing, repairing, and reinstalling the engine was $1,885. It is now four years later and he has not yet sent me a single penny. I've called Henry several times over the years, and when I can get him on the phone (he has never replied to an email), he is always polite and says the same thing. He tells me how bad he is doing financially, apologized for not returning my calls or sending any money, but asks me to give him my address again (because he says he lost it) so he can start trying to pay me something. He did say something different one time though. Once when I spoke with him in 2010 he said the guy that he subcontracted to build my motor had recently gone out of business. I guess he forgot that he originally told me that the guy had passed away. In any event, that has been my experience with Keller Kustoms. I don't know how many other choices folks have back there in El Paso these days for work on classic autos, but I would personally would never do business with them again.

1
★☆☆☆☆

I had the motor in my 1977 Trans-Am rebuilt by Henry Keller's shop in 2006. I was very cautious in choosing a shop because it was an immaculate all original numbers matching car. Everything seemed okay at first, but I took it back a few times because it was leaking oil. I was afraid it was from the rear seal, but when I took it back he said he thought it was leaking from the oil pressure sender. I didn't worry about it too much because it wasn't leaking too badly and I didn't drive the car much. In 2008 the military moved me to Florida. I parked the car in a friends garage in Austin and left it there until the following year. I flew back to pick the car up in 2009. While driving the car to Florida the oil leak became so bad that I had to add oil at almost every stop for gas. I took the car to a shop in Florida to have the rear seal replaced. I was a bit annoyed as I had driven the car less than 3000 miles at that point, but it had been three years, so I just blamed myself for not making more of an issue about it when it was just leaking a little and I was still stationed in El Paso. However, when the mechanic in Florida removed the oil pan from the engine he found ALL of the engine crank main bolts to be loose. Apparently whoever put the motor back together forgot to torque the crank main bolts down. I called Henry expecting an argument since it had been two years, but he was actually apologetic and explained that he had contracted out someone else do the engine work and that this had happened with the guy before. He then went on to say that the guy had recently died. I said I was sorry to hear that, but that I had contracted with him to build the engine, not this other guy, and that I considered his shop to be responsible. At that time Henry agreed and offered to make things right by covering the cost of the repair. I complimented him for being a stand up guy and said I was just thankful that the numbers matching block hadn't been ruined.

I called him a few days later and told him the cost of removing, repairing, and reinstalling the engine was $1,885. It is now four years later and he has not yet sent me a single penny. I've called Henry several times over the years, and when I can get him on the phone (he has never replied to an email), he is always polite and says the same thing. He tells me how bad he is doing financially, apologized for not returning my calls or sending any money, but asks me to give him my address again (because he says he lost it) so he can start trying to pay me something. He did say something different one time though. Once when I spoke with him in 2010 he said the guy that he subcontracted to build my motor had recently gone out of business. I guess he forgot that he originally told me that the guy had passed away. In any event, that has been my experience with Keller Kustoms. I don't know how many other choices folks have back there in El Paso these days for work on classic autos, but I would personally would never do business with them again.

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Thank you again for the excellent transmission repair service last night. We got home without any further problems. Your honesty is much appreciated!

5
★★★★★

Thank you again for the excellent transmission repair service last night. We got home without any further problems. Your honesty is much appreciated!

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I am always treated well at Keller Kustoms, and I feel that I am in good hands with the mechanics here. Appointments are on time, and the service is excellent.

5
★★★★★

I am always treated well at Keller Kustoms, and I feel that I am in good hands with the mechanics here. Appointments are on time, and the service is excellent.

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I am a repeat customer of Keller Kustoms and always appreciate your professionalism, exceptional automotive technicians and business ethics - Certified truly offers a superior product and customer service.

5
★★★★★

I am a repeat customer of Keller Kustoms and always appreciate your professionalism, exceptional automotive technicians and business ethics - Certified truly offers a superior product and customer service.

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I was so lucky to find this place. My car broke down and my regular mechanic was closed. These guys made my day by calling the rental car company to come pick me up and really taking care of me!

5
★★★★★

I was so lucky to find this place. My car broke down and my regular mechanic was closed. These guys made my day by calling the rental car company to come pick me up and really taking care of me!

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Everyone was very nice, my oil change was done in a timely manner and the price was great. I will recommend Keller Kustoms to anyone in need of reliable auto repair

5
★★★★★

Everyone was very nice, my oil change was done in a timely manner and the price was great. I will recommend Keller Kustoms to anyone in need of reliable auto repair

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Message from Keller Kustoms

Keller Kustoms offers auto body collision repair in El Paso, TX

More about Keller Kustoms

Auto Repair, Collision Repair, Auto Body Shop, Auto Body Repair, Upholsterers

 

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