Drs. Kari and Jeanne are, in my opinion, doing an outstanding job of maintaining the excellence that Bay Hill Cat Hospital is known for. When a vet stays after hours on a FRIDAY night to take care of my furry little one, that speaks volumes to me. Dr. Kari has gone above and beyond in her care for my 'kids', and is available via phone or email when I have questions. The weekend that my little one had a rough time, she checked in with us every few hours. My OWN doctor doesn't even do that! I think very highly of Dr. Diane, as she was the first one to really get to the bottom of my little one's condition. I was unhappy when I found out she had left as well, but I have found Dr. Kari to be extremely involved in the well being of my love, and that's what matters most to me!
Drs. Diane and Scott Delmain who are top-notch 5 star vets, are, unfortunately, no longer at Bay Hill Cat Hospital, after over 15 years. Despite appearing to be a local business, this practice is actually owned by a NY corporation (petpartnersusa.com) who replaced them with another vet, Dr. Kari, who worked there previously, within the last year. I had a bad experience with her then when I had a sick cat that she treated. While she did do a good exam plus labs and xrays, she then wanted to do another expensive test the next day thinking my cat might have cancer. I initially said OK, but kitty began to improve that day. I called and asked if we needed to rush to do the test because if it was cancer a few days wouldn't make a difference. Dr. Kari immediately got very abrupt and hung up the phone. It was quite inappropriate, and made me wonder about her motivations and lose confidence in her judgment. The cat recovered without getting the test. I won??t be taking my cats there anymore.
We have taken our cats to Bay Hill Cat Hospital for over 10 years. The veterinarians are very caring, professional, knowledgeable, and skilled. The facility is clean, organized, and well-equipped. The atmosphere is calm, which is perfect for cats and their owners. I would recommend this cat hospital to all cat lovers in central Florida.