Shoreline Cafe & Catering

★☆☆☆☆
  • 1247 Main Street

    Branford, CT 06405

    Map & Directions
  • 203-488-2600

About Shoreline Cafe & Catering

Categories
  • Catering Companies
  • Delicatessens
  • Cafes
  • Italian Restaurants
  • Corporate Catering

Food

Food
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The owner Wilson Jara is absolutely rude! We will NEVER go to this deli/cafe and we will do our best to discourage others as well. We went to this restaurant for breakfast at 9am on Memorial Day 2011. We did not have a good experience at all. I asked the woman taking my order over the counter if they use fresh spinach in their omelets and she indicated yes. When I received the omelet, it was clearly chopped frozen spinach. They did not have napkins handy; we had to ask for the napkins. When I received my breakfast platter, I did not receive hash browns; they forgot to add them to my breakfast platter and I had to wait 10 minutes to get them (after all, I did get charged for them in the first place). The salad bar looked really nice but we thought it was odd that it was 9am and they had all the ingredients already out and I am not sure how they keep it fresh, sanitary (as much as possible considering it's a salad bar) or cold. They had a shrimp dish sitting out; this especially made me wonder why they would have a shellfish dish sitting out 3 hours before lunch is typically consumed. Now here's why I am writing this review.... the music was very loud and they were playing Mexican music. I actually felt like I was sitting at our condo pool in Cancun due to the music (minus the mojito's!!). We simply asked the counter woman if they could change the music and she went to the kitchen to ask. As she started talking, I saw the kitchen crew (a woman and two men) look over the serving area and started laughing. The woman came out of the kitchen area and said "Sorry." We asked her why she was sorry and she stated that they won't change the music. Please understand, we own a successful business in Branford (as well as other towns with over 100,000 monthly customers) and we were really amazed by the reply. We thought we would ask if the owner was in and she said yes. In fact, I soon learned that one of the men looking out laughing was the owner. We asked if he could come out to meet us. When he came to the table, he asked what the problem was. We asked him why it was so funny that we asked about changing the station. The owner said, "I pay the bills here and I play what I like!" This only infuriated my husband and he said that's not very customer focused and told the owner we would not be returning. The owner stated "that's okay, you can leave now." We were still eating our breakfast and hadn't paid yet. My husband told him, we will finish, pay and then leave. I COULD NOT, I MEAN I COULD NOT, believe the disposition and arrogance of this immigrant owner. After the awkward conversation, the owner proceeded to ask the other 2 patrons if they liked the music. One woman said its "upbeat" which was probably a nice way of saying "not really." And then he asked another couple as they were leaving and they said yes. My husband called him back over and told him it was really rude to try to make us look ridiculous and it's not the music that is really the problem but his lack of respect for us giving him our business. The only good part of this entire saga was that another successful business owner was paying his bill and said hi to us because he is one of the 100,000 customers of ours. We asked him what he thought of the music and he said, "I asked if they could turn it down and it only got louder. He also stated I am not used to listening to loud Mexican music at breakfast. I am not in Mexico." The owner didn't say much. It does sound stupid because we're talking about music; but it really is about the arrogance and rudeness of this owner. This place has only been opened for a year and this is how this guy speaks to his customers. In fact, he doesn't know much about business because "HE" doesn't pay the bills, "HIS CUSTOMERS" pay his bills. Oh, NOT to mention it's MEMORIAL DAY! We're to be celebrating the death of all our American Soldiers so he was very disrespectful. Again, we were not in a Mexican Restaurant but a very low key new breakfast deli. We will do our best to tell all our friends about this unbelievable experience. Don't give this guy your business!

1
★☆☆☆☆

The owner Wilson Jara is absolutely rude! We will NEVER go to this deli/cafe and we will do our best to discourage others as well. We went to this restaurant for breakfast at 9am on Memorial Day 2011. We did not have a good experience at all. I asked the woman taking my order over the counter if they use fresh spinach in their omelets and she indicated yes. When I received the omelet, it was clearly chopped frozen spinach. They did not have napkins handy; we had to ask for the napkins. When I received my breakfast platter, I did not receive hash browns; they forgot to add them to my breakfast platter and I had to wait 10 minutes to get them (after all, I did get charged for them in the first place). The salad bar looked really nice but we thought it was odd that it was 9am and they had all the ingredients already out and I am not sure how they keep it fresh, sanitary (as much as possible considering it's a salad bar) or cold. They had a shrimp dish sitting out; this especially made me wonder why they would have a shellfish dish sitting out 3 hours before lunch is typically consumed. Now here's why I am writing this review.... the music was very loud and they were playing Mexican music. I actually felt like I was sitting at our condo pool in Cancun due to the music (minus the mojito's!!). We simply asked the counter woman if they could change the music and she went to the kitchen to ask. As she started talking, I saw the kitchen crew (a woman and two men) look over the serving area and started laughing. The woman came out of the kitchen area and said "Sorry." We asked her why she was sorry and she stated that they won't change the music. Please understand, we own a successful business in Branford (as well as other towns with over 100,000 monthly customers) and we were really amazed by the reply. We thought we would ask if the owner was in and she said yes. In fact, I soon learned that one of the men looking out laughing was the owner. We asked if he could come out to meet us. When he came to the table, he asked what the problem was. We asked him why it was so funny that we asked about changing the station. The owner said, "I pay the bills here and I play what I like!" This only infuriated my husband and he said that's not very customer focused and told the owner we would not be returning. The owner stated "that's okay, you can leave now." We were still eating our breakfast and hadn't paid yet. My husband told him, we will finish, pay and then leave. I COULD NOT, I MEAN I COULD NOT, believe the disposition and arrogance of this immigrant owner. After the awkward conversation, the owner proceeded to ask the other 2 patrons if they liked the music. One woman said its "upbeat" which was probably a nice way of saying "not really." And then he asked another couple as they were leaving and they said yes. My husband called him back over and told him it was really rude to try to make us look ridiculous and it's not the music that is really the problem but his lack of respect for us giving him our business. The only good part of this entire saga was that another successful business owner was paying his bill and said hi to us because he is one of the 100,000 customers of ours. We asked him what he thought of the music and he said, "I asked if they could turn it down and it only got louder. He also stated I am not used to listening to loud Mexican music at breakfast. I am not in Mexico." The owner didn't say much. It does sound stupid because we're talking about music; but it really is about the arrogance and rudeness of this owner. This place has only been opened for a year and this is how this guy speaks to his customers. In fact, he doesn't know much about business because "HE" doesn't pay the bills, "HIS CUSTOMERS" pay his bills. Oh, NOT to mention it's MEMORIAL DAY! We're to be celebrating the death of all our American Soldiers so he was very disrespectful. Again, we were not in a Mexican Restaurant but a very low key new breakfast deli. We will do our best to tell all our friends about this unbelievable experience. Don't give this guy your business!

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More about Shoreline Cafe & Catering

Open 7 Days a week for breakfast, lunch and dinner. We close at 4 pm on Sundays but the rest of the week open til 8 pm. Bring your own wine to dinner. We offer catering services as well. Food preparation, setup, delivery etc. Check out our website: www.shoreline-cafe.com

 

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