Lenscrafters

★★★☆☆
LensCrafters loves caring for eyes. We always have, and always will. Find a location near you to schedule your appointment, or visit our website to view frames, order contacts or see special offers.
  • 150 Fifth Avenue

    New York, NY 10011

    Map & Directions

About Lenscrafters

Hours
Mon 10:00 am - 8:00 pm; Tue 10:00 am - 8:00 pm; Wed 10:00 am - 8:00 pm; Thur 10:00 am - 8:00 pm; Fri 10:00 am - 8:00 pm; Sat 10:00 am - 6:00 pm; Sun 12:00 pm - 5:00 pm

Shopping

Shopping
More choices in New York:
Resultset_next

Cohen's Fashion Optical

5 Greenwich Ave New York, NY

Resultset_next

Eyes on Madison

197 Madison Ave New York, NY

2.6667 3
Hi! Sign in to let us know how Lenscrafters was?
Write a Review
.

I had the privilege of getting an eye exam at this location in January. I have a very difficult contact lens prescription but Dr. Sha was the most helpful and professional. She was very knowledgeable and helped me feel at ease with my

3
★★★★★

I had the privilege of getting an eye exam at this location in January. I have a very difficult contact lens prescription but Dr. Sha was the most helpful and professional. She was very knowledgeable and helped me feel at ease with my

.

I went to the store on 777 3rd avenue.

This is one ridiculous place. I wouldnt go there ever again. And I would NOT recommend it to anyone whos looking for upscale and/or professional and quick service. Heres why:
I bought my dad some $360 Prada sunglasses. He is a -3, so we wanted to change the lenses on the glasses.
It says that this Lens Crafters is open until 8 pm. So we arrived at 5:35 pm. Four (4!) people were helping us. We waited for an exam for 10 min. after which a CLIENT (not one of the employees) told me that the dr. is leaving at 6 pm. She also mentioned that she was the last patient that the dr. would be seeing. So theres this huge store, filled with useless employees who are wandering around, pretending to work and only 1 doctor?! I asked one of the employees to check if the dr. would mind staying for 15 extra minutes the answer was no (without even asking.) She told me that wed need way more than 15 minutes, because theres a lot of paperwork.
I then asked if they could simply use their machine to get the data of one of his current pair of glasses. The answer was no, because it wouldnt be accurate. Nonsense. Hes had plenty of pairs done this way. They obviously wanted to rip me off $ for some so called exam.
I was then scolded for not making an appointment online. And I was told (not asked!) to come another day.
So I took my dad to Leonard Opticians (which is like 5 min. away.) The guy who worked with us was extremely courteous and professional. Most importantly - we got the job done in less than 10 min. They got 2 of his current pairs of glasses and took their data. They also used some kind of machine to check his eyes. We didnt have to pay anything for the exam. The employee showed my dad a wide variety of colors to choose from. We ended up paying $265 for both lenses. The paperwork was a name, address and phone. The lenses will be ready in 3-4 business days.
Save your time and visit this optician instead of wasting money and energy in this generic Lens Crafters.

0
★☆☆☆☆

I went to the store on 777 3rd avenue.

This is one ridiculous place. I wouldnt go there ever again. And I would NOT recommend it to anyone whos looking for upscale and/or professional and quick service. Heres why:
I bought my dad some $360 Prada sunglasses. He is a -3, so we wanted to change the lenses on the glasses.
It says that this Lens Crafters is open until 8 pm. So we arrived at 5:35 pm. Four (4!) people were helping us. We waited for an exam for 10 min. after which a CLIENT (not one of the employees) told me that the dr. is leaving at 6 pm. She also mentioned that she was the last patient that the dr. would be seeing. So theres this huge store, filled with useless employees who are wandering around, pretending to work and only 1 doctor?! I asked one of the employees to check if the dr. would mind staying for 15 extra minutes the answer was no (without even asking.) She told me that wed need way more than 15 minutes, because theres a lot of paperwork.
I then asked if they could simply use their machine to get the data of one of his current pair of glasses. The answer was no, because it wouldnt be accurate. Nonsense. Hes had plenty of pairs done this way. They obviously wanted to rip me off $ for some so called exam.
I was then scolded for not making an appointment online. And I was told (not asked!) to come another day.
So I took my dad to Leonard Opticians (which is like 5 min. away.) The guy who worked with us was extremely courteous and professional. Most importantly - we got the job done in less than 10 min. They got 2 of his current pairs of glasses and took their data. They also used some kind of machine to check his eyes. We didnt have to pay anything for the exam. The employee showed my dad a wide variety of colors to choose from. We ended up paying $265 for both lenses. The paperwork was a name, address and phone. The lenses will be ready in 3-4 business days.
Save your time and visit this optician instead of wasting money and energy in this generic Lens Crafters.

.

Recently I went in to get a screw tightened at one of the arms of my glasses. I was seen immediately suspected as a buying customer when they realize I was in for a repair treatment turned around quickly.\r
\r
I gave them my glasses and asked if it would cost anything and said no. Excellent I thought\r
\r
As I waited, they immediately came back and stated that the entire frame is broken and that I'll need new frames. This entire process took less than a minute and clearly no effort was made to even inspect it properly.\r
\r
I was floored! Clearly this isn't the case. It simply needed to be screwed in. I immediately felt I was being hustled by a two bit idiot.\r
\r
The employee they got arrogant stating ""well I feel bad for you because those are expensive glasses and now you will need a whole new one"" Rude!\r
\r
I asked for my glasses back and was retuned with the arm totally off. I asked for tape and looked at me blankly and said, ""We don't have tape.""\r
\r
Is this how you treat customers who pay more than $300 dollars on frames?\r
\r
Are your employees or so called technicians that un-trained that they can simply look at something and wave it off and declare it un-repairable?\r
\r
Is this how you generate business through people who need help and take advantage?\r
\r
Not only do I demand resolution, but will also campaign how awful that store is. As you probably know, word of mouth is the best way to close a retail store.\r

0
★☆☆☆☆

Recently I went in to get a screw tightened at one of the arms of my glasses. I was seen immediately suspected as a buying customer when they realize I was in for a repair treatment turned around quickly.\r
\r
I gave them my glasses and asked if it would cost anything and said no. Excellent I thought\r
\r
As I waited, they immediately came back and stated that the entire frame is broken and that I'll need new frames. This entire process took less than a minute and clearly no effort was made to even inspect it properly.\r
\r
I was floored! Clearly this isn't the case. It simply needed to be screwed in. I immediately felt I was being hustled by a two bit idiot.\r
\r
The employee they got arrogant stating ""well I feel bad for you because those are expensive glasses and now you will need a whole new one"" Rude!\r
\r
I asked for my glasses back and was retuned with the arm totally off. I asked for tape and looked at me blankly and said, ""We don't have tape.""\r
\r
Is this how you treat customers who pay more than $300 dollars on frames?\r
\r
Are your employees or so called technicians that un-trained that they can simply look at something and wave it off and declare it un-repairable?\r
\r
Is this how you generate business through people who need help and take advantage?\r
\r
Not only do I demand resolution, but will also campaign how awful that store is. As you probably know, word of mouth is the best way to close a retail store.\r

Pros: Close to work

Cons: Bunch of dumb theives

 

Wait, you're the expert.

If you've been to or used Lenscrafters, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review