U.S. Auto Connection

★★★★★
  • 1017 W 20th St.

    Houston, TX 77008

    Map & Directions
  • 713-802-1168

About U.S. Auto Connection

Categories
  • Auto Body Paint & Repair
Hours
M-F 7:30am-5:30pm, Sa 8am-12pm, Su Closed
Special Offer
Call Today
Emails
  • steve@usautoconnection.com

Automotive

Automotive
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A big thanks to the Crew of U.S. Auto Connection and Steve for a job well done.

5
★★★★★

A big thanks to the Crew of U.S. Auto Connection and Steve for a job well done.

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Life use to be simple. Some how life has changed as it always does. One would hope that people would learn and life would get better. I am sad to say, that does not always happen. But I did experience the quality I used to be accustomed to at US Auto. I will tell my friends and family about our company from now on. Thank you for representing Honor to people that some how seems to be lost in our world. I would feel privileged if you would ever need me to be called upon as a reference. Mike was my salesperson and he was wonderful.

5
★★★★★

Life use to be simple. Some how life has changed as it always does. One would hope that people would learn and life would get better. I am sad to say, that does not always happen. But I did experience the quality I used to be accustomed to at US Auto. I will tell my friends and family about our company from now on. Thank you for representing Honor to people that some how seems to be lost in our world. I would feel privileged if you would ever need me to be called upon as a reference. Mike was my salesperson and he was wonderful.

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We had our car serviced and now our car runs and sounds great. Staff was pleasant and the price was reasonable.

5
★★★★★

We had our car serviced and now our car runs and sounds great. Staff was pleasant and the price was reasonable.

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My car was having some issues shifting into gear so I brought it into US Auto Connection last week. This was my second repair with US Auto Connection and the staff and although I hope the last. But should I require the personal attention and dedication of your services I will not hesitate to return. The work was done quickly with no problems and I have come to rely on your excellent work habits. Thank you.

5
★★★★★

My car was having some issues shifting into gear so I brought it into US Auto Connection last week. This was my second repair with US Auto Connection and the staff and although I hope the last. But should I require the personal attention and dedication of your services I will not hesitate to return. The work was done quickly with no problems and I have come to rely on your excellent work habits. Thank you.

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Thank you for the fine repair job your technicians performed on my car. As you know, the drivers side of the car was damaged; there were scrapes and dents down the fender, front and rear doors. I was very concerned with where I could get my car repaired to a level with which I would be satisfied. Your shop came recommended to me by a friend who is involved with auto forums and writes for an online Audi magazine.
You worked with both the insurance company and me to make sure the repairs were not compromised and the workmanship was acceptable to me. I appreciate the customer oriented service I received and the willingness to make sure the job was done right when I identified issues when reviewing the car. I also appreciate you reinforcing that if I see something not up to snuff you will make sure to correct the imperfections to insure I am satisfied with the workmanship and repair.

5
★★★★★

Thank you for the fine repair job your technicians performed on my car. As you know, the drivers side of the car was damaged; there were scrapes and dents down the fender, front and rear doors. I was very concerned with where I could get my car repaired to a level with which I would be satisfied. Your shop came recommended to me by a friend who is involved with auto forums and writes for an online Audi magazine.
You worked with both the insurance company and me to make sure the repairs were not compromised and the workmanship was acceptable to me. I appreciate the customer oriented service I received and the willingness to make sure the job was done right when I identified issues when reviewing the car. I also appreciate you reinforcing that if I see something not up to snuff you will make sure to correct the imperfections to insure I am satisfied with the workmanship and repair.

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Dear Mike at US Auto Connection,
Thank you so very much for all of the work that you and your guys did on my Acura 3.2 TL. When I left it with you, the front end was a real mess, and after you all worked your magic, it looked like it had never been touched. Thank you for always being available to answer my questions, and everyone was always accommodating and friendly when I came to the shop. I am going to recommend your services to all of my friends, and I will be using you guys again, but hopefully that wont be necessary. Thanks again for the job well done!

5
★★★★★

Dear Mike at US Auto Connection,
Thank you so very much for all of the work that you and your guys did on my Acura 3.2 TL. When I left it with you, the front end was a real mess, and after you all worked your magic, it looked like it had never been touched. Thank you for always being available to answer my questions, and everyone was always accommodating and friendly when I came to the shop. I am going to recommend your services to all of my friends, and I will be using you guys again, but hopefully that wont be necessary. Thanks again for the job well done!

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Dear US Auto Connection,
During my last visit to your company I have discovered World Class Customer Service! I truly enjoy the wonderful work you guys have done to my vehicle. This review is not a big deal but I will definitely recommend you to my friends and tell them what a super job you have done for me. Finally, I just want to end this review with a Big Thank You to all your staff.
Sincerely, Nelson Sullivan

5
★★★★★

Dear US Auto Connection,
During my last visit to your company I have discovered World Class Customer Service! I truly enjoy the wonderful work you guys have done to my vehicle. This review is not a big deal but I will definitely recommend you to my friends and tell them what a super job you have done for me. Finally, I just want to end this review with a Big Thank You to all your staff.
Sincerely, Nelson Sullivan

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I have had only two occasions to use your business (two car accidents and I needed you to fix my car). I am so impressed with your staff and the work that you did for me. Some may say that I am from the Old School way of life by the way and I like it that way.
A time when you felt important when you stepped into an establishment, a time when your word counted, a time when people looked you in the eyes and you knew they meant what they said and a time when people knew that they were being SERVED.
I experienced all of this at US Auto. You should be proud of your employees and employees should be proud to work for your company.

5
★★★★★

I have had only two occasions to use your business (two car accidents and I needed you to fix my car). I am so impressed with your staff and the work that you did for me. Some may say that I am from the Old School way of life by the way and I like it that way.
A time when you felt important when you stepped into an establishment, a time when your word counted, a time when people looked you in the eyes and you knew they meant what they said and a time when people knew that they were being SERVED.
I experienced all of this at US Auto. You should be proud of your employees and employees should be proud to work for your company.

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Steve Roberts from US Auto was a pleasure to deal with. He was always prompt in returning my many phone calls, ad followed through immediately with whatever action was necessary to take. Customer service is a rarity these days, but Steve exemplified true concern, from start to finish, and dedicated himself to meet my expectations of the repairs to my vehicle. Thanks again for a job well done. Sincerely, Florian Benz.

5
★★★★★

Steve Roberts from US Auto was a pleasure to deal with. He was always prompt in returning my many phone calls, ad followed through immediately with whatever action was necessary to take. Customer service is a rarity these days, but Steve exemplified true concern, from start to finish, and dedicated himself to meet my expectations of the repairs to my vehicle. Thanks again for a job well done. Sincerely, Florian Benz.

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I want to express my appreciation for the manner in which the repairs to my vehicle were handled by your firm. I am very pleased with the quality of work performed on my truck and the professional way in which the staff handled the whole process. I have been told horror stories by many of my friends and acquaintances regarding their experiences with body shops and insurance companies handling their wrecked vehicles. Needless to say, I approached this task with much anxiety. I am so fortunate to be able to tell only good things about my experience with US Auto Connection!

5
★★★★★

I want to express my appreciation for the manner in which the repairs to my vehicle were handled by your firm. I am very pleased with the quality of work performed on my truck and the professional way in which the staff handled the whole process. I have been told horror stories by many of my friends and acquaintances regarding their experiences with body shops and insurance companies handling their wrecked vehicles. Needless to say, I approached this task with much anxiety. I am so fortunate to be able to tell only good things about my experience with US Auto Connection!

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I hear young children heal faster and young cars mend their wounds better than older vehicles. This is certainly true because Deter, our Beetle, drives very well after its Hit and Run collision. That occurred the day before our departure to Central America, where I married my wife. Upon returning to the States, I made a visit to Deters resting place at US Auto Connection and you assured me that the beetle would be repaired with nothing other than VW manufacture material.
After returning to US Auto Connection for fine tuning, Deters recovery from his accident is complete. Surprisingly enough he wants to play in the streets again. A big thanks to the crew of US Auto Connection for a job well done.

5
★★★★★

I hear young children heal faster and young cars mend their wounds better than older vehicles. This is certainly true because Deter, our Beetle, drives very well after its Hit and Run collision. That occurred the day before our departure to Central America, where I married my wife. Upon returning to the States, I made a visit to Deters resting place at US Auto Connection and you assured me that the beetle would be repaired with nothing other than VW manufacture material.
After returning to US Auto Connection for fine tuning, Deters recovery from his accident is complete. Surprisingly enough he wants to play in the streets again. A big thanks to the crew of US Auto Connection for a job well done.

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Recently my spouse was involved in an accident just down the street from your shop. Because of the kindness and responsiveness of one of your guys (sorry, we cannot remember his name) our vehicle was put in your shop to complete the required repairs.
We have little experience with the process involving insurance, rent cars, adjusters, etc, but your staff enabled us to learn very quickly. Every time we called someone was aware of what needed to be done, the status of the insurance requirements, and how much time the repair would require. We were impressed to say the least! The quality of the repair was excellent. There is no evidence the truck was ever damaged.
It is gratifying to know that good service and quality work is still available. We recommend your company to anyone in need of your shops expertise.

5
★★★★★

Recently my spouse was involved in an accident just down the street from your shop. Because of the kindness and responsiveness of one of your guys (sorry, we cannot remember his name) our vehicle was put in your shop to complete the required repairs.
We have little experience with the process involving insurance, rent cars, adjusters, etc, but your staff enabled us to learn very quickly. Every time we called someone was aware of what needed to be done, the status of the insurance requirements, and how much time the repair would require. We were impressed to say the least! The quality of the repair was excellent. There is no evidence the truck was ever damaged.
It is gratifying to know that good service and quality work is still available. We recommend your company to anyone in need of your shops expertise.

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Oftentimes service is a word this is misinterpreted simply to imply repair. I assure you and anyone else that may read this that US Auto Connections service only begins when you inspect the auto for the first time. It continues daily with follow-up phone conversations and no detail is overlooked until that final day when the automobile is returned to the client. Thanks you so very much.

5
★★★★★

Oftentimes service is a word this is misinterpreted simply to imply repair. I assure you and anyone else that may read this that US Auto Connections service only begins when you inspect the auto for the first time. It continues daily with follow-up phone conversations and no detail is overlooked until that final day when the automobile is returned to the client. Thanks you so very much.

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They have the knowledge and experience, that is why i keep coming back. The staff is very professional and they never try to up-sell you on unneeded parts.

5
★★★★★

They have the knowledge and experience, that is why i keep coming back. The staff is very professional and they never try to up-sell you on unneeded parts.

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US Auto Connection was great! I called them after my car broke down on the side of the road, they had a tow truck out in no time and took me in for an estimate on repairs. Price was fair, workmanship was solid, and I was back on the road in a couple of days. Thanks guys!!

5
★★★★★

US Auto Connection was great! I called them after my car broke down on the side of the road, they had a tow truck out in no time and took me in for an estimate on repairs. Price was fair, workmanship was solid, and I was back on the road in a couple of days. Thanks guys!!

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I've been taking my cars to Steve and his crew at US Auto Connection since it was pretty much just Steve. They've always treated me right and my cars even better. I just got my baby back and she looks great. I got into a massive hail storm this time up in Dallas, it was a mess! I did have a little issue with the paint job and had to take it back. Not a problem, they guarantee their work and treated me right, paid for the rental and re-touched the paint, it looks great. I suspect that if Lindsey on here were to find herself a really fast body shop, she'd either hate their work or not know enough to hate it.

2
★★★★★

I've been taking my cars to Steve and his crew at US Auto Connection since it was pretty much just Steve. They've always treated me right and my cars even better. I just got my baby back and she looks great. I got into a massive hail storm this time up in Dallas, it was a mess! I did have a little issue with the paint job and had to take it back. Not a problem, they guarantee their work and treated me right, paid for the rental and re-touched the paint, it looks great. I suspect that if Lindsey on here were to find herself a really fast body shop, she'd either hate their work or not know enough to hate it.

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Coworker recommended I use them and I agree.
I took my car here recently to get some body work done. They did a great job and there was no hassle even w/insurance involved. Car looks good as new and we were even able to pick it up on the weekend.

4
★★★★☆

Coworker recommended I use them and I agree.
I took my car here recently to get some body work done. They did a great job and there was no hassle even w/insurance involved. Car looks good as new and we were even able to pick it up on the weekend.

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I own a Zink yellow colored Mustang and I had a very bad accident in about 4 years ago. U S Auto repaired my car and had to repaint the entire car. After a few years the clear coat on the car began to peel off. I took the car back to U S Auto and they had the owner take a look at it. They repainted my entire car again and fixed all of the little road dings AT NO CHARGE! They also supplied me with a rent car while they did the repairs. They did a beautiful job with absolutely no problems! This day and time it is REAL hard to find companies that will stand behind their work with no questions asked! I would TOTALLY reccommend this shop to anyone. Thanks you guys at U S Auto for being so honest! E. Wilkins

2
★★★★★

I own a Zink yellow colored Mustang and I had a very bad accident in about 4 years ago. U S Auto repaired my car and had to repaint the entire car. After a few years the clear coat on the car began to peel off. I took the car back to U S Auto and they had the owner take a look at it. They repainted my entire car again and fixed all of the little road dings AT NO CHARGE! They also supplied me with a rent car while they did the repairs. They did a beautiful job with absolutely no problems! This day and time it is REAL hard to find companies that will stand behind their work with no questions asked! I would TOTALLY reccommend this shop to anyone. Thanks you guys at U S Auto for being so honest! E. Wilkins

Pros: They really stand behind their work

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US Auto Connection's tow truck driver showed up at the scene of the wreck, so I allowed him to tow my car. BIG MISTAKE...I stopped by US Auto Connection to get something out of my car and requested to sign a form to release my car to my insurance company so it could be towed to the proper repair facility. The owner pressured me to allow US Auto Connection to repair my car, and I reluctantly authorized them to make the repairs (despite complaints I had heard regarding how slow and inefficient their repair services were). Repairs which were estimated to take 10 - 14 days, are still in progress at day 21. They keep giving me the run around as to when it will be ready, but there is always an excuse as to why it is not. I only had my car two weeks when I wrecked it, and I am currently wrapping up WEEK THREE in my terrible Chevy Malibu rental car!

0
★☆☆☆☆

US Auto Connection's tow truck driver showed up at the scene of the wreck, so I allowed him to tow my car. BIG MISTAKE...I stopped by US Auto Connection to get something out of my car and requested to sign a form to release my car to my insurance company so it could be towed to the proper repair facility. The owner pressured me to allow US Auto Connection to repair my car, and I reluctantly authorized them to make the repairs (despite complaints I had heard regarding how slow and inefficient their repair services were). Repairs which were estimated to take 10 - 14 days, are still in progress at day 21. They keep giving me the run around as to when it will be ready, but there is always an excuse as to why it is not. I only had my car two weeks when I wrecked it, and I am currently wrapping up WEEK THREE in my terrible Chevy Malibu rental car!

Pros: they have a cool fountain in front of their business to make it appear nice

Cons: untimely repairs

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