Barnes & Noble

★★★★☆
  • 9521 Viscount Blvd

    El Paso, TX 79925

    Map & Directions
  • 915-590-1932

4.0 1
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It is amazing how service and customer care can vary from business location to location within the same company, but I think the Barnes Noble on the east side is much better than the west. There seems to be a greater interest in looking out for the needs of customers, the books are reshelved more frequently, there is a music section, ample seating, and the cafe is kept cleaner. When I've had occasion to need the help of a manager at the east side location, they have promptly met my needs as opposed to the west side where waiting for a manager can take much longer. I recommend this Barnes & Noble over the west side any day of the week.

PROS: Ample parking, excellent customer care, and cleaner cafe
CONS: Spanish language section too big, not open late enough, and beggers outside

4
★★★★☆

It is amazing how service and customer care can vary from business location to location within the same company, but I think the Barnes Noble on the east side is much better than the west. There seems to be a greater interest in looking out for the needs of customers, the books are reshelved more frequently, there is a music section, ample seating, and the cafe is kept cleaner. When I've had occasion to need the help of a manager at the east side location, they have promptly met my needs as opposed to the west side where waiting for a manager can take much longer. I recommend this Barnes & Noble over the west side any day of the week.

PROS: Ample parking, excellent customer care, and cleaner cafe
CONS: Spanish language section too big, not open late enough, and beggers outside

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