Little Smiles Pediatric Dentistry

★☆☆☆☆
  • 10510 W Parmer Ln Ste 100

    Austin, TX 78717

    Map & Directions
  • 512-218-1500

About Little Smiles Pediatric Dentistry

Categories
Hours
Mon-Thu 8am - 5pm

Health & Medical

Health & Medical
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We have been taking our daughter there for years now. We recently changed insurance to United Healthcare, one of the largest, in fact even larger than Aetna.

My wife took our daughter in this morning and she was more than excited about the trip to the dentist. We went in, my daughter got sat in the chair and was all ready. The office manager then pulls my wife to the side and asks her how she's going to pay the $170 fee. My wife represented our dental insurance card. Evidently Little Smiles doesn't take United Healthcare's dental plan. So my wife asks when they plan on accepting it. The answer from the office manager "never".

The office manager then sees that the previous dental plan still shows active (has not been active since April), so she tries to talk my wife into filing it against the Aetna which we know is expired, which means that my wife will still owe the $170, since United is "in-network only". Not a very responsible thing to try to talk someone in to, right?

I called the office, asked to speak with someone besides the office manager, as my wife had received a lot of passive aggressive attitude from the office manager. The receptionist tells me that she's going to get me with the Doctor. This doesn't happen...I got the office manager again. I asked very nicely what was wrong with United, as I was one of the decision makes on the healthcare program that my company signed up for...The reason why? According to the office manager, they had "called and called and emailed for months trying to get signed up to accept United Healthcare Dental Insurance, but never got a response back", So they gave up and won't try again, even for an existing patient (add in passive aggressive attitude..the sweet but snotty bureaucrat type attitude here). I asked again nicely, trying to convince them that this is in the interest of an existing patient. No dice. No bending, no nothing...she kept getting more forceful and uglier. I then asked if they could recommend another dentist's office in the area who might. She got very ugly at that point lecturing me about me asking her to send me to her competitor and then hung up on me.

I have gone, in the period of 15 minutes, from being an evangelist for this practice and sending all of my friends with children to see them, to now I will actively advise people to not go to this practice.

The sad part is that the doctor will likely never know that this employee of hers, who isn't motivated at patient retention and thinks she'll just keep collecting a paycheck forever, will be effected directly as it's a small practice. Much like a small business, the doctor will suffer the brunt of this.

Hopefully Dr Jenny will read this and manage this problem in her business before everything goes to hell too badly. She's a nice lady and I know in this economy people won't put up with this kind of nonsense.

I have since contacted United Healthcare Dental and confirmed that they have ZERO requests in the past 4 years from Dr. Jennifer Kiening (I spelled it out), as they work with doctor names and not dental offices, but I also gave them the dental office name as well, still NOTHING in UHCD's records. Was I also lied to? What else has this office managed lied to me, or someone else about? When dealing with billing and now finding out that someone is behaving in a less than honorable way in one area, how are we to know that other things are truthful? What were necessary things to be done, and which things weren't? I'm used to thinking about being lied to at a used car lot, but never dreamed I have this kind of experience at a pediatric dental office.

0
★☆☆☆☆

We have been taking our daughter there for years now. We recently changed insurance to United Healthcare, one of the largest, in fact even larger than Aetna.

My wife took our daughter in this morning and she was more than excited about the trip to the dentist. We went in, my daughter got sat in the chair and was all ready. The office manager then pulls my wife to the side and asks her how she's going to pay the $170 fee. My wife represented our dental insurance card. Evidently Little Smiles doesn't take United Healthcare's dental plan. So my wife asks when they plan on accepting it. The answer from the office manager "never".

The office manager then sees that the previous dental plan still shows active (has not been active since April), so she tries to talk my wife into filing it against the Aetna which we know is expired, which means that my wife will still owe the $170, since United is "in-network only". Not a very responsible thing to try to talk someone in to, right?

I called the office, asked to speak with someone besides the office manager, as my wife had received a lot of passive aggressive attitude from the office manager. The receptionist tells me that she's going to get me with the Doctor. This doesn't happen...I got the office manager again. I asked very nicely what was wrong with United, as I was one of the decision makes on the healthcare program that my company signed up for...The reason why? According to the office manager, they had "called and called and emailed for months trying to get signed up to accept United Healthcare Dental Insurance, but never got a response back", So they gave up and won't try again, even for an existing patient (add in passive aggressive attitude..the sweet but snotty bureaucrat type attitude here). I asked again nicely, trying to convince them that this is in the interest of an existing patient. No dice. No bending, no nothing...she kept getting more forceful and uglier. I then asked if they could recommend another dentist's office in the area who might. She got very ugly at that point lecturing me about me asking her to send me to her competitor and then hung up on me.

I have gone, in the period of 15 minutes, from being an evangelist for this practice and sending all of my friends with children to see them, to now I will actively advise people to not go to this practice.

The sad part is that the doctor will likely never know that this employee of hers, who isn't motivated at patient retention and thinks she'll just keep collecting a paycheck forever, will be effected directly as it's a small practice. Much like a small business, the doctor will suffer the brunt of this.

Hopefully Dr Jenny will read this and manage this problem in her business before everything goes to hell too badly. She's a nice lady and I know in this economy people won't put up with this kind of nonsense.

I have since contacted United Healthcare Dental and confirmed that they have ZERO requests in the past 4 years from Dr. Jennifer Kiening (I spelled it out), as they work with doctor names and not dental offices, but I also gave them the dental office name as well, still NOTHING in UHCD's records. Was I also lied to? What else has this office managed lied to me, or someone else about? When dealing with billing and now finding out that someone is behaving in a less than honorable way in one area, how are we to know that other things are truthful? What were necessary things to be done, and which things weren't? I'm used to thinking about being lied to at a used car lot, but never dreamed I have this kind of experience at a pediatric dental office.

Pros: EVERYONE LOVES Dr Jenny!!

Cons: Office Manager...

 

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