Hampton Inn & Suites Houston-Westchase

★★☆☆☆
  • 6440 West Sam Houston Parkway South

    Houston, TX 77072

    Map & Directions
  • 281-530-7776

About Hampton Inn & Suites Houston-Westchase

Categories
  • Hotels & Motels
Hours
M-Su 24hr

Hotels & Travel

Hotels & Travel
More choices in Houston:
Resultset_next

The Sam Houston, Curio Collection by Hilton

1117 Prairie Street Houston, TX

Resultset_next

Hilton Garden Inn Houston Westbelt

6855 West Sam Houston Parkway South Houston, TX

2.0 1
Hi! Sign in to let us know how Hampton Inn & Suites Houston-Westchase was?
Write a Review
.

We were trying to arrange for a block of rooms for our friends and guests at this hotel. We were in Los Angeles at the time so we had to do things remotely.

They told us to fax the guest information to them. I did so, and called a week later to follow up. They did not get the fax. I faxed again with instructions to follow up with me. No follow up. I called them and they said they received the fax and would take care of it. When I mentioned specific names on the list, they had no idea what I was talking about but said they would handle it.

Finally, a few days before the event, we flew into the city and dropped by the hotel to verify everything. They had no record of getting the fax whatsoever. We had to stand there for an hour while the guy keyed everything in, which was a big waste of our time.

Once we dealt with these people in person (and requested a room confirmation fax everytime we made changes on the phone), things went well, but their incompetence in dealing with remote arrangements caused us a lot of headaches, as our guests were calling them to confirm the reservation and they had no idea who they were.

The rooms here were actually very nice.

If you deal with these folks remotely, request room confirmation faxes for all your rooms. Do not send them a fax, as apparently they don't receive them.

PROS: Nice rooms
CONS: Incompetent staff

2
★★☆☆☆

We were trying to arrange for a block of rooms for our friends and guests at this hotel. We were in Los Angeles at the time so we had to do things remotely.

They told us to fax the guest information to them. I did so, and called a week later to follow up. They did not get the fax. I faxed again with instructions to follow up with me. No follow up. I called them and they said they received the fax and would take care of it. When I mentioned specific names on the list, they had no idea what I was talking about but said they would handle it.

Finally, a few days before the event, we flew into the city and dropped by the hotel to verify everything. They had no record of getting the fax whatsoever. We had to stand there for an hour while the guy keyed everything in, which was a big waste of our time.

Once we dealt with these people in person (and requested a room confirmation fax everytime we made changes on the phone), things went well, but their incompetence in dealing with remote arrangements caused us a lot of headaches, as our guests were calling them to confirm the reservation and they had no idea who they were.

The rooms here were actually very nice.

If you deal with these folks remotely, request room confirmation faxes for all your rooms. Do not send them a fax, as apparently they don't receive them.

PROS: Nice rooms
CONS: Incompetent staff

Was this review helpful to you?
Ratings_icons Ratings_icons

2 out of 2 people found this review helpful.

Message from Hampton Inn & Suites Houston-Westchase

Yext PowerListings

 

Wait, you're the expert.

If you've been to or used Hampton Inn & Suites Houston-Westchase, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review