Tanstel TV Repair

★★★★★
  • 4154 Silver Peak Pkwy # A

    Suwanee, GA 30024

    Map & Directions
  • 770-932-0333

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3245 Lawrenceville Suwanee Rd # 106 Suwanee, GA

5 7
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God awful service, I could have found someone more qualified on craigslist, or just wandering thru Home Depot yelling $5 to fix my washer. They never fixed it, just marked it as closed and moved on. The guy had me doing work to fix it. I

3
★★★★★

God awful service, I could have found someone more qualified on craigslist, or just wandering thru Home Depot yelling $5 to fix my washer. They never fixed it, just marked it as closed and moved on. The guy had me doing work to fix it. I

.

We first took our TV in for a repair as directed by Samsung. It should have been a simple part replacement. However, it took a month. I could have replaced the power supply in probably 15 minutes, but it took a month to fix it. On top of that,I received no contact from them during that month. I tried contacting them to get updates, but most of the time, they didn't somehow didn't know the status.

Once it was finally fixed after a month, I took it home. It broke again after about a month. On their invoices they state that they have a 90 day warranty on all labor and parts. Well, they wouldn't honor that here. They said they would offer to waive the labor but charge for the part (~$70). That was unacceptable. I contacted samsung and they would not cover it either. I contact the BBB for both samsung and tanstel. After that, smasung finally offered to pay for the part, but now tanstel rescinded their offer to waive the labor, and would now charge $85 for the labor. Somehow, it's not more expensive now that I got samsung to pay for the part, even though their invoice offers a 90 day warranty on all parts and labor (yeah, right).

They are polite, but they are not a well run business. They do not honor their warranty, and I would never take my business here again.

1
★☆☆☆☆

We first took our TV in for a repair as directed by Samsung. It should have been a simple part replacement. However, it took a month. I could have replaced the power supply in probably 15 minutes, but it took a month to fix it. On top of that,I received no contact from them during that month. I tried contacting them to get updates, but most of the time, they didn't somehow didn't know the status.

Once it was finally fixed after a month, I took it home. It broke again after about a month. On their invoices they state that they have a 90 day warranty on all labor and parts. Well, they wouldn't honor that here. They said they would offer to waive the labor but charge for the part (~$70). That was unacceptable. I contacted samsung and they would not cover it either. I contact the BBB for both samsung and tanstel. After that, smasung finally offered to pay for the part, but now tanstel rescinded their offer to waive the labor, and would now charge $85 for the labor. Somehow, it's not more expensive now that I got samsung to pay for the part, even though their invoice offers a 90 day warranty on all parts and labor (yeah, right).

They are polite, but they are not a well run business. They do not honor their warranty, and I would never take my business here again.

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.

We first took our TV in for a repair as directed by Samsung. It should have been a simple part replacement. However, it took a month. I could have replaced the power supply in probably 15 minutes, but it took a month to fix it. On top of

3
★★★★★

We first took our TV in for a repair as directed by Samsung. It should have been a simple part replacement. However, it took a month. I could have replaced the power supply in probably 15 minutes, but it took a month to fix it. On top of

.

I took my TV there after the manufacture recommended them as their factory service center. I dropped it off end of July 2013 and paid a $50.00 deposit. They told me someone would contact me within a week with a diagnoses. A month went

3
★★★★★

I took my TV there after the manufacture recommended them as their factory service center. I dropped it off end of July 2013 and paid a $50.00 deposit. They told me someone would contact me within a week with a diagnoses. A month went

.

Recently the Geek Squad (Best Buy) arranged for this electronics firm to repair our television. A representative called and provided excellent service in explaining your procedures and scheduling our service. A field technician proved

3
★★★★★

Recently the Geek Squad (Best Buy) arranged for this electronics firm to repair our television. A representative called and provided excellent service in explaining your procedures and scheduling our service. A field technician proved

.

Tanstel was chosen by my warranty company to fix my Samsung plasma BEFORE Thanksgiving. They came out and said that they needed to order a different panel. We had to wait another week or so. That panel wouldn't work either.

Before

3
★★★★★

Tanstel was chosen by my warranty company to fix my Samsung plasma BEFORE Thanksgiving. They came out and said that they needed to order a different panel. We had to wait another week or so. That panel wouldn't work either.

Before

.

Out LCD went out over the weekend-called five or six places-these guys responded quickly, made appointment on time, tweeked the TV and fixed my Boise sound system all for only $59.00.
My wife and I were very very pleased with this and Tom The technician was articulate and knowledgable and helpful-cleanly dressed.
Could not ask for more.

2
★★★★★

Out LCD went out over the weekend-called five or six places-these guys responded quickly, made appointment on time, tweeked the TV and fixed my Boise sound system all for only $59.00.
My wife and I were very very pleased with this and Tom The technician was articulate and knowledgable and helpful-cleanly dressed.
Could not ask for more.

 

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