Visionary Equine - CLOSED

★☆☆☆☆

About Visionary Equine

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I have been at Visionary Equine since November. The owner Jessica welcomed me with open arms! However, Teddy did not get fed the proper amount of food. She gave him way too much grain and barely any hay. Her "flakes" of hay are 1/2 the size of a normal flake, and she would not feed hay when she turned the horses out, but she charged me for it!

I suspected this was going on so brought my own load of hay to be fed; Teddy should receive 2 flakes twice a day for a total of 4 flakes a day. She began feeding my hay on Sunday and a 8 days later I finished that first bale of hay. Jessica calculates 10 flakes of hay per bale and if this calculation is correct then teddy should have gone through a bale of hay in 2 1/2 days; meaning that by Tuesday night we should have finished a bale of hay. He did not finish that bale until the following Monday morning when I fed his hay!

This is just one instance; our boarding agreement said that she would clean my horse's stall every Friday, Saturday, and Sunday. Well most of the time I would have to dig out my stall on Monday when I got to the barn and put fresh shavings in because she would clean the poop off the top of the shavings sometime on Saturday.

Another problem with Visionary Equine is that Jessica frequently asks for her clients to help her out with little "projects" and promises them a discount on their bill, but conveniently forgets what she promised because she will not write the agreement down.

This is just the tip of the iceberg; but I felt that the people looking to move horses into Bryan, Texas needed to know what happens at Visionary Equine. It is the cheapest place to board your horse on partial board, but Jessica will nickel and dime you to the point of you might as well pay full board somewhere else with a covered arena.

1
★☆☆☆☆

I have been at Visionary Equine since November. The owner Jessica welcomed me with open arms! However, Teddy did not get fed the proper amount of food. She gave him way too much grain and barely any hay. Her "flakes" of hay are 1/2 the size of a normal flake, and she would not feed hay when she turned the horses out, but she charged me for it!

I suspected this was going on so brought my own load of hay to be fed; Teddy should receive 2 flakes twice a day for a total of 4 flakes a day. She began feeding my hay on Sunday and a 8 days later I finished that first bale of hay. Jessica calculates 10 flakes of hay per bale and if this calculation is correct then teddy should have gone through a bale of hay in 2 1/2 days; meaning that by Tuesday night we should have finished a bale of hay. He did not finish that bale until the following Monday morning when I fed his hay!

This is just one instance; our boarding agreement said that she would clean my horse's stall every Friday, Saturday, and Sunday. Well most of the time I would have to dig out my stall on Monday when I got to the barn and put fresh shavings in because she would clean the poop off the top of the shavings sometime on Saturday.

Another problem with Visionary Equine is that Jessica frequently asks for her clients to help her out with little "projects" and promises them a discount on their bill, but conveniently forgets what she promised because she will not write the agreement down.

This is just the tip of the iceberg; but I felt that the people looking to move horses into Bryan, Texas needed to know what happens at Visionary Equine. It is the cheapest place to board your horse on partial board, but Jessica will nickel and dime you to the point of you might as well pay full board somewhere else with a covered arena.

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Business Response:

We were very saddened to read this very untrue review of our facility by a previous client, and have felt the need to address her issues. This client's horse Teddy was brought to the barn sick and very underweight. During his stay here we helped nurse him back to health and put more than 200lbs on him. This boarder was explained all of our policies upon her move in, and had no questions. She partial boarded her horse, and paid for his stall to be cleaned most weekends, but not all. Her stall was cleaned every day that she paid for it. and he recieved all of his grain and hay that she paid for (a feed program which she laid out, as per our partial board policy). Cortney was at no time asked to help around the barn, but did frequently volunteer her time to the owner, Jessica, as a friendly favor, for which she recieved favors in return. This was in no way associated with the business of the barn. We would like to defend our reputation in saying that we by no means "nickel and dime" our clients. Our clients pay only for what they use, and we often do not charge for some of our services. Cortney recieved many services from the barn for which she was never charged. Owning a horse is never cheap. Corntey at no point during her stay brought up any issues or let the barn know at any point that she was unhappy with her service. We can not address nor fix a client's issue if we do not know that it exists. We do however require a deposit on our boarded horses and a 30 day notice. As Cortney did not give this notice, and therefore did not recieve her deposit back we know that she was very unhappy, which has obviously led to this untrue review of our facility. We are sorry that Cortney feels this way, but we stand by our quality of services and our family friendly barn that has always looked out for the best interests of our horses and our clients. That Teddy left here in 100% better condition than he arrived we believe speaks for itself.
 

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