Pitzer's One Hour Air Conditioning & Heating

★☆☆☆☆
  • 1890 Commander Dr

    Lake Havasu City, AZ 86403

    Map & Directions
  • 928-855-0001

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I needed a hose fitting cut and brazed. It should be a 15 minute job. I called Benjamin Franklin Plumbing and told them exactly what needed to be done. They said it was a $59 service charge, plus the cost of doing the job. I asked for an estimate, but the lady on the phone said she couldn't give it to me. (This is total BS, because they could get someone who knows and I could get a reasonable estimate.) Regardless, I figured it couldn't cost all that much, being such a short and simple job. The guy got to my house and, first of all, said he didn't know if he had the parts. This was my first hint at their incompetence, since I had exactly described what needed to be done. Then, he gave me the estimate: $189, PLUS the $59 service charge. SERIOUSLY?!? $248 for a 15 minute (max) job? Even the guy who showed up agreed that it is a quick and easy job. If you exclude the cost of the part, materials, and the service charge, they still charge almost $750/hour for labor.

1
★☆☆☆☆

I needed a hose fitting cut and brazed. It should be a 15 minute job. I called Benjamin Franklin Plumbing and told them exactly what needed to be done. They said it was a $59 service charge, plus the cost of doing the job. I asked for an estimate, but the lady on the phone said she couldn't give it to me. (This is total BS, because they could get someone who knows and I could get a reasonable estimate.) Regardless, I figured it couldn't cost all that much, being such a short and simple job. The guy got to my house and, first of all, said he didn't know if he had the parts. This was my first hint at their incompetence, since I had exactly described what needed to be done. Then, he gave me the estimate: $189, PLUS the $59 service charge. SERIOUSLY?!? $248 for a 15 minute (max) job? Even the guy who showed up agreed that it is a quick and easy job. If you exclude the cost of the part, materials, and the service charge, they still charge almost $750/hour for labor.

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