A Star Services

★☆☆☆☆
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  • 296 W Hampden Ave

    Englewood, CO 80110

    Map & Directions
  • 949-916-5252

Home & Garden

Home & Garden
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Hands down one of the worst customer experiences I've had! In May 2011 we paid this company $275 to fix our dryer. I had them come back 3 separate times (not including the time they failed to show with no phone call). The repair person laughed at us, claimed that he had fixed the problem, lied to his managers about the problems, and claimed that he had fixed the dryer. He claimed that the duct was full of lint (we pulled the entire thing off, looked through it and the outlet and there was not a spec of lint), and claimed that the termostat was broken. The dryer problems persisted until my father fixed the dryer. He managed to fix it in July in about 20 minutes (it was an electronic problem, not a thermostat) and have had no problems since.\r
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In addition to their terrible work, lies, etc., the State of Colorado has no record of them being a licensed company- we checked unfortunately too late. And they are only registered with the BBB in California, so Colorado complaints don't really get heard.\r
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Finally, the repair person came into our home on the final visit, yelled at us and terrified my young son who was in tears. I had to escort him out out of the house. \r
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I've never had such an unprofessional experience. Never use this company.

0
★☆☆☆☆

Hands down one of the worst customer experiences I've had! In May 2011 we paid this company $275 to fix our dryer. I had them come back 3 separate times (not including the time they failed to show with no phone call). The repair person laughed at us, claimed that he had fixed the problem, lied to his managers about the problems, and claimed that he had fixed the dryer. He claimed that the duct was full of lint (we pulled the entire thing off, looked through it and the outlet and there was not a spec of lint), and claimed that the termostat was broken. The dryer problems persisted until my father fixed the dryer. He managed to fix it in July in about 20 minutes (it was an electronic problem, not a thermostat) and have had no problems since.\r
\r
In addition to their terrible work, lies, etc., the State of Colorado has no record of them being a licensed company- we checked unfortunately too late. And they are only registered with the BBB in California, so Colorado complaints don't really get heard.\r
\r
Finally, the repair person came into our home on the final visit, yelled at us and terrified my young son who was in tears. I had to escort him out out of the house. \r
\r
I've never had such an unprofessional experience. Never use this company.

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