Russian Universal Services

★★★★☆
Offering amazing prices on air travel and passport/visa services.
  • 1123 N Fairfax Ave

    West Hollywood, CA 90046

    Cross street: Santa Monica and Fairfax

    Map & Directions
  • 323-650-2233

About Russian Universal Services

Hours
Mon-Fri 10am-5pm; Sat 10am-1pm
Reservations
Make A Reservation

Personal Services

Personal Services
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.

It's unfortunate that more people do not take the time to write a review when they have experienced OUTSTANDING service.....instead, most are only so inspired when they have what they interpret as bad service.\r
\r
I have been using

3
★★★★★

It's unfortunate that more people do not take the time to write a review when they have experienced OUTSTANDING service.....instead, most are only so inspired when they have what they interpret as bad service.\r
\r
I have been using

.

Excellent service, very timely and professional from the time I handed over all of my documents, through the pickup of my expedited (renewal) passport. With my trip to the France quickly approaching, I knew that I needed to avail myself of

3
★★★★★

Excellent service, very timely and professional from the time I handed over all of my documents, through the pickup of my expedited (renewal) passport. With my trip to the France quickly approaching, I knew that I needed to avail myself of

.

The worst service I have ever dealt with!!! I did my passport with Daniel, the head owner of this place. It seems that he has a problem with me. Anyways, a year later, I E-mail him about tickets, he tells me that he will give me information tomorrow or whatever... so I waited... No response from this guy!!! I called, a nice lady answers me, and I ask for Daniel, she tells me that he is nit here, so I call again, this time I ask for the ticket information, she tells me that he is with a client and he will give me a call, I give them my number... and guess what??? He didn't call back, and it has been hours.. I try to be nice and patient with this guy, but it seems he has a grudge against me, maybe bias or something. Anyways Daniel, you want to have good business.. Give your customers some respect. My advice to you!

1
★☆☆☆☆

The worst service I have ever dealt with!!! I did my passport with Daniel, the head owner of this place. It seems that he has a problem with me. Anyways, a year later, I E-mail him about tickets, he tells me that he will give me information tomorrow or whatever... so I waited... No response from this guy!!! I called, a nice lady answers me, and I ask for Daniel, she tells me that he is nit here, so I call again, this time I ask for the ticket information, she tells me that he is with a client and he will give me a call, I give them my number... and guess what??? He didn't call back, and it has been hours.. I try to be nice and patient with this guy, but it seems he has a grudge against me, maybe bias or something. Anyways Daniel, you want to have good business.. Give your customers some respect. My advice to you!

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.

My friend recommended me this place. This is the BEST Los Angeles Passport and Visa Services Agency. All I can say is that they came through for us and saved our trip, when nobody in the Los Angeles area could help us. They basically do

3
★★★★★

My friend recommended me this place. This is the BEST Los Angeles Passport and Visa Services Agency. All I can say is that they came through for us and saved our trip, when nobody in the Los Angeles area could help us. They basically do

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After a bad experience at Sameday Passport on Pico involving overcharging and shoddy service, I headed over to Russian Universal and was processed in 15 mins for half the price. Highly recommend!

3
★★★★★

After a bad experience at Sameday Passport on Pico involving overcharging and shoddy service, I headed over to Russian Universal and was processed in 15 mins for half the price. Highly recommend!

.

They were very fast and affordable in getting me my passport asap!

2
★★★★★

They were very fast and affordable in getting me my passport asap!

.

These guys are a great Los Angeles based passport and visa agency. I had a problem where I neglected to renew my passport when it expired and sure enough I called to leave to country. So I looked around and saw that having a passport rushed was very pricey and I wanted to make sure things went perfect or else I would of been in a bad spot. So I came across Russian Universal Services and they did a fantastic job, every one was so helpful and got me in and our of there fast.

I would highly recommend them to any one requiring a passport or visa need.

2
★★★★★

These guys are a great Los Angeles based passport and visa agency. I had a problem where I neglected to renew my passport when it expired and sure enough I called to leave to country. So I looked around and saw that having a passport rushed was very pricey and I wanted to make sure things went perfect or else I would of been in a bad spot. So I came across Russian Universal Services and they did a fantastic job, every one was so helpful and got me in and our of there fast.

I would highly recommend them to any one requiring a passport or visa need.

.

DO NOT use them!!! If there was an option to give them -5 stars, I would have! If you need to renew your Russian passport, just deal with the consulate, weirdly, their service is MUCH BETTER!
To start with, the service is not that good. They say they will call you but they never do, till you start calling them yourself and leave messages. Their website gives you one information while in fact that info is long time no valid. Such as, the website states that the passport will be mailed to you and for people living far from San Francisco that sounds very tempting. When you ask Russian Universal Services whether that is the case, they don't give you a straight "no", they say something like "it will be clear by the time your passport is done. If we cannot mail it to you then you will just get it from the consulate representative that visits your state about every 3 months, in any case you won't have to travel to CA". When time for my passport to be ready comes, I wait for the RUS's call and never receive one, I check the consulate website that states that my passport is ready, I call the RUS and ask them how and when I am going to receive my passport. They say that unfortunately the consulate does not allow them to pick up the passports on people's behalf anymore, but no worries the consulate representative will be in my state some time soon and I will be able to pick up my passport then. I ask them when exactly that representative is going to be in my state, they tell me to call the consulate and ask them, although, I paid money to the RUS so that they deal with the consulate not me. But at this point, I think "OK, I guess, I can call myself". And, of course, when I ask the consulate about that mysterious representative, they get very surprised and say "no, they don't have any representatives going to different states and dealing with passports" ... Denis or what's his name from the RUS was ass stubborn saying that the consulate doesn't know any better and the representative will be in my state if not within 3 months, then definitely within half a year and that the RUS will give me a call as soon as they know when that is going to happen ... Needless to say that I never got any calls from them since then and ended up dealing with the consulate myself trying to get my passport.
Please, do not repeat my mistake. This company is definitely ????????! If you need to update your Russian passport, just deal with the consulate, it will be cheaper and less stressful. Moreover after writing this review, I am going to report the RUS to the Better Business Bureau.

0
★☆☆☆☆

DO NOT use them!!! If there was an option to give them -5 stars, I would have! If you need to renew your Russian passport, just deal with the consulate, weirdly, their service is MUCH BETTER!
To start with, the service is not that good. They say they will call you but they never do, till you start calling them yourself and leave messages. Their website gives you one information while in fact that info is long time no valid. Such as, the website states that the passport will be mailed to you and for people living far from San Francisco that sounds very tempting. When you ask Russian Universal Services whether that is the case, they don't give you a straight "no", they say something like "it will be clear by the time your passport is done. If we cannot mail it to you then you will just get it from the consulate representative that visits your state about every 3 months, in any case you won't have to travel to CA". When time for my passport to be ready comes, I wait for the RUS's call and never receive one, I check the consulate website that states that my passport is ready, I call the RUS and ask them how and when I am going to receive my passport. They say that unfortunately the consulate does not allow them to pick up the passports on people's behalf anymore, but no worries the consulate representative will be in my state some time soon and I will be able to pick up my passport then. I ask them when exactly that representative is going to be in my state, they tell me to call the consulate and ask them, although, I paid money to the RUS so that they deal with the consulate not me. But at this point, I think "OK, I guess, I can call myself". And, of course, when I ask the consulate about that mysterious representative, they get very surprised and say "no, they don't have any representatives going to different states and dealing with passports" ... Denis or what's his name from the RUS was ass stubborn saying that the consulate doesn't know any better and the representative will be in my state if not within 3 months, then definitely within half a year and that the RUS will give me a call as soon as they know when that is going to happen ... Needless to say that I never got any calls from them since then and ended up dealing with the consulate myself trying to get my passport.
Please, do not repeat my mistake. This company is definitely ????????! If you need to update your Russian passport, just deal with the consulate, it will be cheaper and less stressful. Moreover after writing this review, I am going to report the RUS to the Better Business Bureau.

.

I must say, I was a bit concerned when i read some of the reviews out here. But my sister had been using this agency for a while so I decided to give it a try when my passport has expired.
Professional people! Answered all my questions (and i had many :)! Did everything on time! They seemed pretty busy when i came in though so I do recommend making an appointment.... Otherwise, I am a pretty satisfied customer....

2
★★★★★

I must say, I was a bit concerned when i read some of the reviews out here. But my sister had been using this agency for a while so I decided to give it a try when my passport has expired.
Professional people! Answered all my questions (and i had many :)! Did everything on time! They seemed pretty busy when i came in though so I do recommend making an appointment.... Otherwise, I am a pretty satisfied customer....

.

Great and professional services that I used and will use again and again! They helped me in several matters and always delivered on their promises and on time. They processed papers for my Russian passport renewal and I got new Russian passport within 3 months. They also helped me with immigration papers for my father. I was trying to submit a petition for his greencard 3 times with no success. When this agency processed the papers we got a response from INS in no time and my petition was approved in 4 months. I also want to to mention that they did my US passport in just 1 day! Always reliable and highly recommended.

2
★★★★★

Great and professional services that I used and will use again and again! They helped me in several matters and always delivered on their promises and on time. They processed papers for my Russian passport renewal and I got new Russian passport within 3 months. They also helped me with immigration papers for my father. I was trying to submit a petition for his greencard 3 times with no success. When this agency processed the papers we got a response from INS in no time and my petition was approved in 4 months. I also want to to mention that they did my US passport in just 1 day! Always reliable and highly recommended.

Pros: professional, expert in its field, reliable

.

The service is awful and overpriced. The people are rude and dishonest. I lost a lot of efforts and money to fix the mess they created.

0
★☆☆☆☆

The service is awful and overpriced. The people are rude and dishonest. I lost a lot of efforts and money to fix the mess they created.

Pros: None

.

THE WORST customer service!!! absolutely horrible!!! rude AND incompitent!!! my Russian passport is expired so I went to their office in person about 9 months ago submitted all the paper work, payed the fees - and still no passport!!!I called them about 5 times then, getting different answers from everybody... and all they say is WAIT.... so I am waiting.......

0
★☆☆☆☆

THE WORST customer service!!! absolutely horrible!!! rude AND incompitent!!! my Russian passport is expired so I went to their office in person about 9 months ago submitted all the paper work, payed the fees - and still no passport!!!I called them about 5 times then, getting different answers from everybody... and all they say is WAIT.... so I am waiting.......

Pros: none

Cons: rude, incompitent

.

Was told it was impossible to receive a russian visa. Daniel Got it for me.... AAAAAAAAwesome.......... :))))

2
★★★★★

Was told it was impossible to receive a russian visa. Daniel Got it for me.... AAAAAAAAwesome.......... :))))

Pros: Did the impossible

Cons: everything costs money

.

This is the greatest passport service in Los Angeles. I had a flight to catch the next day and this agency got my passport on time. Thanks a lot.

2
★★★★★

This is the greatest passport service in Los Angeles. I had a flight to catch the next day and this agency got my passport on time. Thanks a lot.

 

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