Royal Celebration Inn

★☆☆☆☆
  • 4944 W Irlo Bronson Memorial Hwy

    Kissimmee, FL 34746

    Map & Directions
  • 407-396-4455

About Royal Celebration Inn

Hours
Sun Open 24 Hours;Mon Open 24 Hours;Tue Open 24 Hours;Wed Open 24 Hours;Thu Open 24 Hours;Fri Open 24 Hours;Sat Open 24 Hours;

Computer & Internet Services

Computer & Internet Services
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This hotel was had very disappointing customer service and staff.

First, the shuttle service they offered took us to the wrong theme park 40 minutes late without any explanation. The 9:00 PM shuttle did not show up so we waited till 10:40 for the 10:30 bus to show up.

We asked to meet with the manager by appointment about it and asked for her the following day. The front desk refused to let us see her stating that the shuttle is not the manager's responsibility. We met with the manager (Rocio) to discuss this bus situation but it did not solve anything. Instead of listening to what we had to say, she continually interrupted us mid-sentence and told us we were wrong. My friend who stayed at the hotel with me got angry and started to raise her voice. The manager did the same. I have never met a manager who actually YELLED at a customer till I met her. She told us she didn't believe us because we were the only people who have complained about this situation. But that was because either the other families were foreigners and didn't know how to voice their complaints.

The hotel room itself was okay for it's price. We did have however, ANTS around the sink that kept on popping out.

My main point is:
The manager is absolutely rude and holds no responsibility in her job. That itself, just ruined my whole hotel experience at Quality Inn Maingate West.

0
★☆☆☆☆

This hotel was had very disappointing customer service and staff.

First, the shuttle service they offered took us to the wrong theme park 40 minutes late without any explanation. The 9:00 PM shuttle did not show up so we waited till 10:40 for the 10:30 bus to show up.

We asked to meet with the manager by appointment about it and asked for her the following day. The front desk refused to let us see her stating that the shuttle is not the manager's responsibility. We met with the manager (Rocio) to discuss this bus situation but it did not solve anything. Instead of listening to what we had to say, she continually interrupted us mid-sentence and told us we were wrong. My friend who stayed at the hotel with me got angry and started to raise her voice. The manager did the same. I have never met a manager who actually YELLED at a customer till I met her. She told us she didn't believe us because we were the only people who have complained about this situation. But that was because either the other families were foreigners and didn't know how to voice their complaints.

The hotel room itself was okay for it's price. We did have however, ANTS around the sink that kept on popping out.

My main point is:
The manager is absolutely rude and holds no responsibility in her job. That itself, just ruined my whole hotel experience at Quality Inn Maingate West.

Pros: nice pillows?

Cons: customer service, manager, front desk, shuttle service

 

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