I'm quite embarrassed this review comes so belated; nonetheless, I would be morally remiss if I did not fulfill a compelling imperative to convey my expression of appreciation for the outstanding professional service provided by Tom Treanor and Tony Stoner in response to my '93 Allante engine fire damage. They were both instrumental in achieving successful adjustment of my insurance claim and quality repairs. They were at all times sincerely mindful of my quest to return my car to reliable service. Their superlative performance was marked by their undistracted attention to my goal. In the end, I realized all I really had to have done was to have made my interests known to them, because they really "got it" the very first time.
Their communications with me and my insurance representative were a model of clarity. Their flexible considerations of viable options demonstrated a commitment to my ultimate endeavor, while never compromising matters of safety or performance. Tom was the consummate "broker" for me with my insurance adjuster, especially on matters of propriety of repairs and suitability of "recycled" parts. Tony brought his immense technical expertise to bear assuring comprehensive repairs, especially when "hand-crafted" improvements to engine systems restoration became necessitated.
Tom and Tony certainly deserve to be aptly rewarded for so competently providing the quality service I would expect of a top-tier Cadillac service center. I was never once concerned with whether they were oriented to any outcome other than "doing the right thing." Cadillac of Orange Park would be well served to bestow upon them recognition of the sort that encourages others to emulate their example.
With capital regard and sincere appreciation for their service, I truly mean it when I salute them and Cadillac of Orange Park with My Best to ??The Best?.
I live in Jacksonville and travel ALOT. I had to service car at Cadillac dealership in GA. This was 1st time not going to Cadillac of Orange Park and I didn't have my receipts and couldn't remember dates. Spoke to a service tech(sorry don't remember name) but they were very helpful. During next car service at Cadillac Orange Park, I got print out of all service received and they added recommended service timeline with dates/expected mileage for the service. Service manager (Mr. Logston) came out when car was done and ask if every thing was taken care of, did walk through of my car and explained/help prioritize the service recommendations.
I work in customer service so I can be a little critical at times...I trust the service here and if I don't have an emergency on road... I will wait for service here before going anywhere else. The atmosphere is professional and accommodating. The lobby is CLEAN, comfortable and always seem to have little goodies to snack on...As a customer you remember good and bad service. I am a repeat customer at Cadillac of Orange Park and received good service but never took time to write a review. I pay attention to little things and finally took time to say Thank you and share good news to others. Exceptional service is hard to find. I don't have my service sheet in front of me but I just stay at one place and let them service everything from oil changes, tire rotations, new tires, brakes and even get car washed there. I bought a Cadillac Saab of Orange Park t-shit as an effort to say Thank you! Im not quite ready to part with my 2006 Cadi but when I do I guess I'll be buying one there too!! ~God bless
i came in on what appeared to be a relatively slow day to get my car detailed. i had previously called and was told to come first thing in the morning, which i did. tell me how it takes 3 hours to wash a freaking car?!?!?! i did everything they asked me to, to sit around for 3 hours for what should take about 40 minutes at most. i watched multiple cars go in and out before me while i was waiting for this to be done, and its not like they were suprised i was coming. they asked me to come at that time and they would fix what was already their fault!! i just think its bad business, and i was less than thrilled with the service i was provided. they asked me if there was anything they can do to fix it, which i guess is somewhat nice, but really, why are you asking me what you can do to make my service better after taking 3 hours to fix something so trivial in the first place?! besides this, my service here has always been that of excellence, im a little dissapointed now.
In for an oil change for which I was initially overcharged and had my IPOD stolen from the car. Tech (AKA greasy thief) left his oily finger prints on the adapter where he unplugged it from the glove box. The service manager was very rude and condescending saying they were not going to pay for it (I never asked for payment, I was asking for some help retrieving my property) and it was not their problem! He never offered to look into it or offer to try and help! He also advised me of never having that sort of problem while he mentioned their sign saying they were not responsible for things left in vehicles! (anyone with a pulse knows that these signs are posted after an incident) I did file a police report and attempted to speak to the General Manager he refused to see me and his secretary took my phone number saying he would call me and of coarse he did not! Management at this place clearly demonstrated that my property was not a priority for them. The one thing this business has for sure is a thief in the service department!!!
My husband and I both got new vehicles from here this week. The service you receive from every single person you run in to is the best of the best! The approval process was fast, the customer service was beyond excellent and both vehicles were exactly what we needed. I would never use another car company again. Honest, fast and very reliable!!! Thanks to the crew at OP Cadi!
"Exceeding Expectation Everyday!" is the motto Cadillac Saab of Orange Park lives by. I felt like I was their only customer.
I recently went in for service and was in a terrible hurry to get out town. I was told the service was going to take a minimum of 3 hours and was back on the road within 2 hours. WOW!!!!!!!!!!!!! I will recommend them to all of my family and friends
What an experience! I have never been treated better when buying a car. Everyone from my salesman to the management staff tried their best to make me feel at home and as one of the family.
Better yet, I was made to feel I made the best decision of my life by buying Cadillac and by buying it from them.
Pros: Professional, courteous,knowledgeable,honest
Anything to do with paperwork these guys can not do. The finance manager had me fill out the paperwork incorrectly so I had to drive back down and do the paperwork all over again. It took them over a month and a half to get the paperwork to the right place so I could get my tags. I called a total of 4 times and was blown off 3 times until I drove back down to the dealership and confronted them. And lastly upon finding that the warranty they sold me wasn't so bumper to bumper which is what it was explained as I cancelled the policy. I then had to drive back down to the dealership again to sign a cancellation form that they were supposed to fax to the extended warranty company. Now a month later they still haven't faxded the paperwork and I was told they would "look into it" tomorrow. Save yourself the headache and go somewhere else. You'll feel the pain down the road.
Pros: Nice Showroom, Service Department
Cons: Everything else
Thanks for no pressure. Treated like I was the most important sale to the dealership. Internet sales are easy at this cadillac store. Didn't waste time they had everything ready and I saved a ton!!!
Pros: Best customer service in buying a car