Chasen Concrete

★★★☆☆

About Chasen Concrete

Categories
  • Concrete Contractors
  • Asphalt Paving Contractors
  • Concrete Contractors
  • Masonry
Details
  • Concrete Foundation Installation
  • Concrete Stamping

Home Construction & Remodeling

Home Construction & Remodeling
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3.0 2
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We at Chasen Concrete make every attempt to please all customers. The first review deserves a response. The pour was scheduled for a Friday am. We had a job that was not able to be completed due to late concrete deliveries on Thursday. Since the homeowner told me he was taking off of work the day of the pour, I called the number that we had been communicating with over the past weeks and left a message that we will not be able to make our Friday am pour. I was not aware that was a work number or I would just as easly called another number. This puts us to Friday. This particular day I was actually working in the concrete. I got a voice mail from the customer asking where we were at. Stated I left a message yesterday evening. I told the customer that based on how things are right now. We should be there at 1:00. Time passes by and due to the concrete setting slow and me being distracted by working with the concrete.I lost track of time and failed to call the customer to update them on my status.This is where I feel I could have done a better job of communicating I question the span of time of calls in the review ,but the customer and I finally talk. The customer was very agitated as you can sense in the review. I appologized and explained the circumstances. Customer stated they would find another contractor. I stated that was fine,sorry and we hung up As for "admit that he took another job making more money and never intended to do ours in the first place". This is totally absurd.We bid on small jobs all the time. Does not even warrant a response. In summary, we have many customers that are pleased with our product and service. My willingness to respond to this review, should be an idicator on how much I care about Chasen Concrete's image and will not allow false accusations and slanderous comments to go unchallenged.

2
★★★★★

We at Chasen Concrete make every attempt to please all customers. The first review deserves a response. The pour was scheduled for a Friday am. We had a job that was not able to be completed due to late concrete deliveries on Thursday. Since the homeowner told me he was taking off of work the day of the pour, I called the number that we had been communicating with over the past weeks and left a message that we will not be able to make our Friday am pour. I was not aware that was a work number or I would just as easly called another number. This puts us to Friday. This particular day I was actually working in the concrete. I got a voice mail from the customer asking where we were at. Stated I left a message yesterday evening. I told the customer that based on how things are right now. We should be there at 1:00. Time passes by and due to the concrete setting slow and me being distracted by working with the concrete.I lost track of time and failed to call the customer to update them on my status.This is where I feel I could have done a better job of communicating I question the span of time of calls in the review ,but the customer and I finally talk. The customer was very agitated as you can sense in the review. I appologized and explained the circumstances. Customer stated they would find another contractor. I stated that was fine,sorry and we hung up As for "admit that he took another job making more money and never intended to do ours in the first place". This is totally absurd.We bid on small jobs all the time. Does not even warrant a response. In summary, we have many customers that are pleased with our product and service. My willingness to respond to this review, should be an idicator on how much I care about Chasen Concrete's image and will not allow false accusations and slanderous comments to go unchallenged.

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Summary: Wasted two weeks of our time and I took time off work when he never intended on doing the job in the first place.
We made arrangements to pour a 10x10 concrete pad for a hot tub. We agreed on a price and even though he wasn't the cheapest I decided to go with him since he supposedly does all the pads for Atlantic Whirlpools. I gave him my work number, my home number, and my mobile and we set an appt to have the pad poured on a Friday at 8:15am. At 9:30 I was still waiting so I called his mobile and got VM, left a VM asking nicely to be called back. Called back at 10am since I hadn't heard anything and got him on the phone. He said he left me a VM saying he had to finish up another job and couldn't be there in the morning. He left it at my WORK at 7pm, even though I'd repeatedly mentioned that was my work number AND he had BOTH my mobile and home numbers. He then told me he would be done around 1pm and could do it then so I told him I would go to work and for him to call me when he was leaving so I could meet him. BY 2:15 I hadn't heard anything so I called and got VM. Called again at 2:30 and 2:45 and got VM. Finally my wife got in touch with him at 3pm and told him she was not happy. (At no point did I or my wife curse, insult, or get nasty over the phone.) He told her to find someone else to do it and that it wasn't worth his time. I reached him shortly after that not knowing my wife had spoken to him and he immediately told me to find someone else. When I asked why he said because my wife got upset with him. Well I didn't buy that and after much wrangling got him to admit that he took another job making more money and never intended to do ours in the first place. He also said he hadn't done a job that small in two years and it wasn't worth it. So the guy that claims he does all the work for Atlantic Whirlpools hasn't poured a pad in two years??? Bottom line, completely untrustworthy and I wouldn't do business with him at any cost.

0
★☆☆☆☆

Summary: Wasted two weeks of our time and I took time off work when he never intended on doing the job in the first place.
We made arrangements to pour a 10x10 concrete pad for a hot tub. We agreed on a price and even though he wasn't the cheapest I decided to go with him since he supposedly does all the pads for Atlantic Whirlpools. I gave him my work number, my home number, and my mobile and we set an appt to have the pad poured on a Friday at 8:15am. At 9:30 I was still waiting so I called his mobile and got VM, left a VM asking nicely to be called back. Called back at 10am since I hadn't heard anything and got him on the phone. He said he left me a VM saying he had to finish up another job and couldn't be there in the morning. He left it at my WORK at 7pm, even though I'd repeatedly mentioned that was my work number AND he had BOTH my mobile and home numbers. He then told me he would be done around 1pm and could do it then so I told him I would go to work and for him to call me when he was leaving so I could meet him. BY 2:15 I hadn't heard anything so I called and got VM. Called again at 2:30 and 2:45 and got VM. Finally my wife got in touch with him at 3pm and told him she was not happy. (At no point did I or my wife curse, insult, or get nasty over the phone.) He told her to find someone else to do it and that it wasn't worth his time. I reached him shortly after that not knowing my wife had spoken to him and he immediately told me to find someone else. When I asked why he said because my wife got upset with him. Well I didn't buy that and after much wrangling got him to admit that he took another job making more money and never intended to do ours in the first place. He also said he hadn't done a job that small in two years and it wasn't worth it. So the guy that claims he does all the work for Atlantic Whirlpools hasn't poured a pad in two years??? Bottom line, completely untrustworthy and I wouldn't do business with him at any cost.

Pros: None

Cons: Lied to us, would not return calls, took a job he had no intention of doing, wasted two weeks of our time. When I took time off work he pulled a no show.

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