Evergreen Contractors, Inc.

★☆☆☆☆

About Evergreen Contractors, Inc.

Categories
  • Roofing & Siding
  • Metal Roofing Contractors
  • Unclassified
Details
  • Window Replacement
  • Asphalt Shingle Installation
  • Flat Roof Installation
  • Install Composite Roofs
  • Install Metal Siding
  • Install Slate Roofs
  • Vinyl Siding Installation
  • Wood Siding Installation

Unclassified

Unclassified
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Where to begin? To say that we regret hiring Evergreen is an understatement. Yes, they do bid competitively, but ultimately, you pay for the lower up-front cost.
Scott Bennett seemed to know what he was talking about. Turns out hes just a really good salesman with virtually no follow through. We agreed on a start date, paid the deposit, and then heard nothing for weeks. We left voicemails and sent emails asking for a start date. He kept blowing us off with excuses. We finally met with the foreman about 4 weeks past the agreed start date. Unfortunately, that was the beginning of the real problems.
The total project was expected to take 10-12 business days. But the foreman Dany often showed up around 10 and left before 2:30 because of meetings, and on many days, did not show up at all, telling us only at the last minute.
I ended up taking off several days a wk from work for 4 weeks to stay home and make sure that Dany showed up and actually did work. This was also necessary because he had received absolutely no direction about anything but the most basic of plans, and made no effort to ask what we wanted. He did not add electric sockets, put light switches on back walls out of sight from the bathroom entrance, and had no knowledge at all of the wall with shelves to be next to the bathtub. When the custom vanity arrived, he installed it inversely and out of alignment. He and his assistant also destroyed the carpet on our stairs, spilling sticky and greasy paints or lubricants or something and trudging in mud and dirt. When I called him on any issue, he acted put out and inconvenienced that he had to change or add things.
Bennett claimed that he had no idea of the trouble or delays, as he had been very sick and distracted, but that he would talk to Dany and get things done. (That is also when I learned that Bennett failed to secure the county permit as required and which we had discussed on day one!).
Ultimately, the project was completed. I wish I could at least say that after all this we got a professionally constructed and remodeled bathroom. Unfortunately, it looks far more like we did it ourselves, with no help from a professional. The wall paint is splotchy all over; there is paint on the tiles; much of the tile grout on the floor and around the bathtub is broken off, and overall, the look is sloppy and poorly finished.
There was also the issue of no wall on the side of the vanity by the bathtub. Because the vanity had been designed and built with this wall in mind, that side of the vanity was unfinished. We agreed to have a finished side panel ordered and installed in lieu of the wall (which I had to order after Bennett "forgot" to.)
I contacted Bennett when we received the side panel to schedule installation. Also, the towel bars had fallen down and we needed special tools to reattach them ourselves. He promised to have Dany contact us. 10 days later, we still had heard nothing. I re-contacted Bennett and he promised to have Dany call immediately. 2 days later, still no word from Dany. I again re-contacted Bennett and he told me that he had let Dany go, and that he had a new warranty tech on staff that would contact us in the next day or so, but of course, did not. I sent Bennent messages and left VMs, but received no response. Finally heard back from Bennett after about 2 wks explaining that he had been in a bad accident. He again promised to have his new tech call me within the week. That was 3 months ago. Still no word.
Now our toilet is backing up every day. We called in a plumber who changed the mechanism in the toilet to add water pressure, but this has not solved the problem. He thinks there is a valve at the drain level that was not removed when the toilet was installed; because the toilet was was siliconed to the floor (not standard), we would need to rip out the toilet to check. Also, our brand new bathtub has started to squeak and groan when you step in it. While it may be nothing, with everything else, we are very concerned that there may be a structural defect. I dont even want to think about what could happen if the weight of the tub is not being properly supported. (2nd floor bathroom!)
We have again reached out to Bennett to let him know what is going on and to request that he send someone immediately to check the toilet and the tub (not to mention install the side vanity panel, fix the grout, reattached the towel bars, clean grout and paint off tiles and glass). My husband spoke with him last Monday, and Bennett once again began with an excuse for why he has still not followed up despite our months of email, calls and texts. This time, his excuse is that he is going through a difficult divorce. When they spoke, Bennett also informed my husband that his new tech is gone and Dany is back. He promised Dany would come this Monday. Of course he never showed up. We have given up hope of resolving things amicably.

1
★☆☆☆☆

Where to begin? To say that we regret hiring Evergreen is an understatement. Yes, they do bid competitively, but ultimately, you pay for the lower up-front cost.
Scott Bennett seemed to know what he was talking about. Turns out hes just a really good salesman with virtually no follow through. We agreed on a start date, paid the deposit, and then heard nothing for weeks. We left voicemails and sent emails asking for a start date. He kept blowing us off with excuses. We finally met with the foreman about 4 weeks past the agreed start date. Unfortunately, that was the beginning of the real problems.
The total project was expected to take 10-12 business days. But the foreman Dany often showed up around 10 and left before 2:30 because of meetings, and on many days, did not show up at all, telling us only at the last minute.
I ended up taking off several days a wk from work for 4 weeks to stay home and make sure that Dany showed up and actually did work. This was also necessary because he had received absolutely no direction about anything but the most basic of plans, and made no effort to ask what we wanted. He did not add electric sockets, put light switches on back walls out of sight from the bathroom entrance, and had no knowledge at all of the wall with shelves to be next to the bathtub. When the custom vanity arrived, he installed it inversely and out of alignment. He and his assistant also destroyed the carpet on our stairs, spilling sticky and greasy paints or lubricants or something and trudging in mud and dirt. When I called him on any issue, he acted put out and inconvenienced that he had to change or add things.
Bennett claimed that he had no idea of the trouble or delays, as he had been very sick and distracted, but that he would talk to Dany and get things done. (That is also when I learned that Bennett failed to secure the county permit as required and which we had discussed on day one!).
Ultimately, the project was completed. I wish I could at least say that after all this we got a professionally constructed and remodeled bathroom. Unfortunately, it looks far more like we did it ourselves, with no help from a professional. The wall paint is splotchy all over; there is paint on the tiles; much of the tile grout on the floor and around the bathtub is broken off, and overall, the look is sloppy and poorly finished.
There was also the issue of no wall on the side of the vanity by the bathtub. Because the vanity had been designed and built with this wall in mind, that side of the vanity was unfinished. We agreed to have a finished side panel ordered and installed in lieu of the wall (which I had to order after Bennett "forgot" to.)
I contacted Bennett when we received the side panel to schedule installation. Also, the towel bars had fallen down and we needed special tools to reattach them ourselves. He promised to have Dany contact us. 10 days later, we still had heard nothing. I re-contacted Bennett and he promised to have Dany call immediately. 2 days later, still no word from Dany. I again re-contacted Bennett and he told me that he had let Dany go, and that he had a new warranty tech on staff that would contact us in the next day or so, but of course, did not. I sent Bennent messages and left VMs, but received no response. Finally heard back from Bennett after about 2 wks explaining that he had been in a bad accident. He again promised to have his new tech call me within the week. That was 3 months ago. Still no word.
Now our toilet is backing up every day. We called in a plumber who changed the mechanism in the toilet to add water pressure, but this has not solved the problem. He thinks there is a valve at the drain level that was not removed when the toilet was installed; because the toilet was was siliconed to the floor (not standard), we would need to rip out the toilet to check. Also, our brand new bathtub has started to squeak and groan when you step in it. While it may be nothing, with everything else, we are very concerned that there may be a structural defect. I dont even want to think about what could happen if the weight of the tub is not being properly supported. (2nd floor bathroom!)
We have again reached out to Bennett to let him know what is going on and to request that he send someone immediately to check the toilet and the tub (not to mention install the side vanity panel, fix the grout, reattached the towel bars, clean grout and paint off tiles and glass). My husband spoke with him last Monday, and Bennett once again began with an excuse for why he has still not followed up despite our months of email, calls and texts. This time, his excuse is that he is going through a difficult divorce. When they spoke, Bennett also informed my husband that his new tech is gone and Dany is back. He promised Dany would come this Monday. Of course he never showed up. We have given up hope of resolving things amicably.

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