The Roof Doctor LLC

★★☆☆☆

About The Roof Doctor LLC

Categories
  • Unclassified
Details
  • Roof Cleaning
  • Metal Roof Repair
  • Roof Repair
  • Slate Roof Repair
  • Tile Roof Repair
Hours
Monday: 07:00 AM - 04:00 PM
Tuesday: 07:00 AM - 04:00 PM
Wednesday: 07:00 AM - 04:00 PM
Thursday: 07:00 AM - 04:00 PM
Friday: 07:00 AM - 04:00 PM
Saturday: Closed
Sunday: Closed

Unclassified

Unclassified
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2.0 2
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The roof doctor fixed damaged caused by high winds(across the street, a semi-trailer was blowned and overturned its side). The tiles look good from my viewpoint, and luckily the renters didn't get hurt.

3
★★★☆☆

The roof doctor fixed damaged caused by high winds(across the street, a semi-trailer was blowned and overturned its side). The tiles look good from my viewpoint, and luckily the renters didn't get hurt.

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Well I saw everyone's great rating here about this roofing company. I have nothing against Rich or whoever owns the place. This guy Gilbert told me that he was going to check my roof issue (leak from the roof) on Monday and he said he would call me b/w 11am-12pm. I then waited for his phone call b/w those hours and by 12:30pm I figured I should give them a call and see where they at? Rich answered and said that he would contact Gilbert to see where he's at. Gilbert then calls me and said... "Oooh I lose your number, and I cannot GPS your place". First of all he should have had my phone number since he took all my info. Second, my address is on mapquest, google maps, and pretty much everywhere in the world wide web. This guy pretends he can't use a d* computer! Anyways, Gilbert said the earliest he can do is setup the next day, I told him I waited the whole day for them...not sure if he felt bad or whatever...he then shows up by himself with NO LADDER!. Took pictures from his iPhone like someone is going to be able to "assess" the issue from a picture below the ground...my issue is the on the roof, roof doctor!!! So, right there I know he pretty much wasted my whole day and he never did call me back to let me know when his "team" will show up to fix my issue. Frustrated I called after 2 hours or so, no one answered...maybe they saw my number. I left a message for them to not even bother and told them that their service sucks! I lived here for 13 years and this is one of worst service overall I've ever dealt with. They might be good here and there, but don't the ratings fool you, since companies like this are not consistent with their service, since they have people like Gilbert that promises and never delivers.

1
★☆☆☆☆

Well I saw everyone's great rating here about this roofing company. I have nothing against Rich or whoever owns the place. This guy Gilbert told me that he was going to check my roof issue (leak from the roof) on Monday and he said he would call me b/w 11am-12pm. I then waited for his phone call b/w those hours and by 12:30pm I figured I should give them a call and see where they at? Rich answered and said that he would contact Gilbert to see where he's at. Gilbert then calls me and said... "Oooh I lose your number, and I cannot GPS your place". First of all he should have had my phone number since he took all my info. Second, my address is on mapquest, google maps, and pretty much everywhere in the world wide web. This guy pretends he can't use a d* computer! Anyways, Gilbert said the earliest he can do is setup the next day, I told him I waited the whole day for them...not sure if he felt bad or whatever...he then shows up by himself with NO LADDER!. Took pictures from his iPhone like someone is going to be able to "assess" the issue from a picture below the ground...my issue is the on the roof, roof doctor!!! So, right there I know he pretty much wasted my whole day and he never did call me back to let me know when his "team" will show up to fix my issue. Frustrated I called after 2 hours or so, no one answered...maybe they saw my number. I left a message for them to not even bother and told them that their service sucks! I lived here for 13 years and this is one of worst service overall I've ever dealt with. They might be good here and there, but don't the ratings fool you, since companies like this are not consistent with their service, since they have people like Gilbert that promises and never delivers.

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0 out of 1 people found this review helpful.

Message from The Roof Doctor LLC

Please call our office at 702-251-7663 and talk to our friendly staff about your next project. We look forward to working with you in the near future.

More about The Roof Doctor LLC

Extensive experience in Life Deck Coating Systems as well as all types of waterproofing systems. The Roof Doctor, LLC does all types of roofing and waterproofing from Standing Seam, Single Ply, and Built up Roofing, Wood Shake Conversions, and Concrete Tile & Torch Down to Elastomeric Coat Roof Systems. We can do Residential and Commercial roofing projects, from the smallest repair for a homeowner to a commercial retail facility construction for a builder; we do it all.

 

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