Homesafe Security Systems, Inc.

★★★★☆

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HST has been in business since 1993 servicing tens of thousands of customers in the Mid Atlantic region. With regards to the comments posted online regarding termination of an agreement. Our customers have options when they install a

3
★★★★★

HST has been in business since 1993 servicing tens of thousands of customers in the Mid Atlantic region. With regards to the comments posted online regarding termination of an agreement. Our customers have options when they install a

.

I cant give them less than 1 star so here I go. I had a new home built by a major builder who has a contract wtih Homesafe Security Systems to do alarm installations. Their service works like any other alarm company from the standpoint

3
★★★★★

I cant give them less than 1 star so here I go. I had a new home built by a major builder who has a contract wtih Homesafe Security Systems to do alarm installations. Their service works like any other alarm company from the standpoint

.

We just upgareded to Fios in the house and added wireless Internet. My friend showed me her iphone and how easy it was to view her cameras in her home through app on her phone.\r
\r
I called the same company and spoke to Paul and he was

3
★★★★★

We just upgareded to Fios in the house and added wireless Internet. My friend showed me her iphone and how easy it was to view her cameras in her home through app on her phone.\r
\r
I called the same company and spoke to Paul and he was

.

We were recently broken into and were referred to Homesafe as well as another local company. We went with Homesafe because of the lifetime equipment warranty included into the monthly fees. They are also local and when I visited the office to complete the paperwork, I was amazed at the other things they do. We are also considering using them for installation of a flat screen TV along with our speakers. The technician, Brian, was very helpful and showed us how to operate our security system using our cell phone, If you can ask for him, he comes highly reccomended. Great follow up and even received a call the next day to make sure we were happy...

2
★★★★★

We were recently broken into and were referred to Homesafe as well as another local company. We went with Homesafe because of the lifetime equipment warranty included into the monthly fees. They are also local and when I visited the office to complete the paperwork, I was amazed at the other things they do. We are also considering using them for installation of a flat screen TV along with our speakers. The technician, Brian, was very helpful and showed us how to operate our security system using our cell phone, If you can ask for him, he comes highly reccomended. Great follow up and even received a call the next day to make sure we were happy...

.

I had a problem on the side and rear of my home and needed to have cameras installed. They gave me several ideas and were able to work within my budget. Cameras were installed without having to make a lot of holes in the walls and worked using my wireless network in the home. Love the technology, especially the app for my blackberry. Go online and look for coupons, they will match competitive pricing. BL

2
★★★★★

I had a problem on the side and rear of my home and needed to have cameras installed. They gave me several ideas and were able to work within my budget. Cameras were installed without having to make a lot of holes in the walls and worked using my wireless network in the home. Love the technology, especially the app for my blackberry. Go online and look for coupons, they will match competitive pricing. BL

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I had another company give me a quote but failed to return phone calls regarding questions on the installation. Homesafe actually responded to an email over the weekend and from day one, was very responsive to all our requests. We added cameras as well as wireless security and are very satisfied. I would reccomend them highly.

2
★★★★★

I had another company give me a quote but failed to return phone calls regarding questions on the installation. Homesafe actually responded to an email over the weekend and from day one, was very responsive to all our requests. We added cameras as well as wireless security and are very satisfied. I would reccomend them highly.

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I was referred to them from a friend. they came out on a Saturday and installed the system as described. The were neat and very friendly. I had one small problem with a portable keychain remote control and they came right back to fix it, it was the battery, otherwise everything works great! Thanks again Homesafe A+

2
★★★★★

I was referred to them from a friend. they came out on a Saturday and installed the system as described. The were neat and very friendly. I had one small problem with a portable keychain remote control and they came right back to fix it, it was the battery, otherwise everything works great! Thanks again Homesafe A+

Pros: Timely, Installed on Saturday

Cons: None as of yet

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This company is the worst i have ever come across. rude staff that are somehow ok with the scanalous company practicies and sub par service. stay away or you will be sorry

0
★☆☆☆☆

This company is the worst i have ever come across. rude staff that are somehow ok with the scanalous company practicies and sub par service. stay away or you will be sorry

Pros: dont use them

Cons: they will cost you hundreds of $$

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first they trick you with the fine print in the contract and then they add more years to your agreement with no notice. Once you try to stop using homesafe they will try to screw you and charge hundreds of dollars to get out of a contract you never agreed to. there are a few more negative things i could write but i dont have time. I have to try and call homesafe again so that i can hopefully be done with them!!

0
★☆☆☆☆

first they trick you with the fine print in the contract and then they add more years to your agreement with no notice. Once you try to stop using homesafe they will try to screw you and charge hundreds of dollars to get out of a contract you never agreed to. there are a few more negative things i could write but i dont have time. I have to try and call homesafe again so that i can hopefully be done with them!!

Pros: horrible customer service

Cons: horrible company

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Did you know that Homesafe Security has been ripping it's customers off for years AND suing anyone who fights back!

Here's the scam:

They get you to sign a service contract. In this service contract there is a very vague clause that they believe gives them the right to automatically renew your contract for a period of five years.

If you choose to cancel your service, you may do so as long as they are notified in writing.

Now for the not so funny punchline...

You can only cancel your service within the 30 days preceding your five year anniversary date. If you choose to cancel your service any sooner, Homesafe will hold you liable for what they feel is the remainder of the contract.

Depending on when you cancel, you could be liable for up to five years of fees.

The Maryland judicial court system has a web site that you can use to view court records.

Cut and paste the link below into your web browser and type "Homesafe Security Systems" into the "company" field.

www.casesearch.courts.state.md.us/inquiry/inquiryByCompany.jis

What do you get? A whole lot of suits filed by Homesafe Security against their customers. OVER 500 total!!! That's just in Maryland!

Buyer beware.

0
★☆☆☆☆

Did you know that Homesafe Security has been ripping it's customers off for years AND suing anyone who fights back!

Here's the scam:

They get you to sign a service contract. In this service contract there is a very vague clause that they believe gives them the right to automatically renew your contract for a period of five years.

If you choose to cancel your service, you may do so as long as they are notified in writing.

Now for the not so funny punchline...

You can only cancel your service within the 30 days preceding your five year anniversary date. If you choose to cancel your service any sooner, Homesafe will hold you liable for what they feel is the remainder of the contract.

Depending on when you cancel, you could be liable for up to five years of fees.

The Maryland judicial court system has a web site that you can use to view court records.

Cut and paste the link below into your web browser and type "Homesafe Security Systems" into the "company" field.

www.casesearch.courts.state.md.us/inquiry/inquiryByCompany.jis

What do you get? A whole lot of suits filed by Homesafe Security against their customers. OVER 500 total!!! That's just in Maryland!

Buyer beware.

Pros: I Have Nothing Good to Say About this Company

Cons: Poor Customers Service & Very Deceptive

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I have been a customer with Homesafe for about 6 years now. They have always shown me great customer service whether I am calling to change my billing information or calling because I have questions about the system. I especially like the option of having the Internet account that allows me to arm and disarm the system from my cell phone or from my home pc.. I was aware of the agreement I signed because I checked and most companies were offering a 3 or 5 year term. I elected the 5 year term to keep my rate the same. They also subsidized the cost of the system because of the length of the agreement. Make sure you mention this to get more equipment at lesser or no charge!

2
★★★★★

I have been a customer with Homesafe for about 6 years now. They have always shown me great customer service whether I am calling to change my billing information or calling because I have questions about the system. I especially like the option of having the Internet account that allows me to arm and disarm the system from my cell phone or from my home pc.. I was aware of the agreement I signed because I checked and most companies were offering a 3 or 5 year term. I elected the 5 year term to keep my rate the same. They also subsidized the cost of the system because of the length of the agreement. Make sure you mention this to get more equipment at lesser or no charge!

Pros: The longer the length of contract was for, the more I got for cheaper.

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We are an active duty Navy family who recently moved due to military orders. We notified Homesafe that we needed to cancel our alarm contract and they emailed us a form which we mailed in to them the very next day. Now they are refusing to cancel our contract and are saying that it "automatically" renewed for two more years. When I reminded Nancy of the laws protecting active duty service members, her response was: "we will come after you when your husband leaves active duty". This is no way to conduct business and Homesafe should be ashamed. When men and women are protecting our freedoms abroad and putting their lives on the line, which my hsuband has done in Somalia, Bosnia, Iraq and Afghanastan, we owe it to them to protect their interests here at home.

0
★☆☆☆☆

We are an active duty Navy family who recently moved due to military orders. We notified Homesafe that we needed to cancel our alarm contract and they emailed us a form which we mailed in to them the very next day. Now they are refusing to cancel our contract and are saying that it "automatically" renewed for two more years. When I reminded Nancy of the laws protecting active duty service members, her response was: "we will come after you when your husband leaves active duty". This is no way to conduct business and Homesafe should be ashamed. When men and women are protecting our freedoms abroad and putting their lives on the line, which my hsuband has done in Somalia, Bosnia, Iraq and Afghanastan, we owe it to them to protect their interests here at home.

.

While the service provided is adequate becareful when signing your contract - they automatically lock you in to a five year committment -- with no way out!!

0
★☆☆☆☆

While the service provided is adequate becareful when signing your contract - they automatically lock you in to a five year committment -- with no way out!!

 

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