Flanders Heat & Air Systems

★☆☆☆☆
  • 555 Peters Ave 255

    Pleasanton, CA 94566

    Map & Directions
  • 925-461-3333

Home Construction & Remodeling

Home Construction & Remodeling
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We had to use this service from our management service. This is the worst experience I have ever had as a customer. We had been waiting for them to come and fix out A/C. When they did come out it was very fast and they mentioned they needed a part. Fine that happens ... but we had a huge party with family coming in over the weekend. We mentioned to them we would like them out before the end of the week like wed or thurs. Just to make sure that it would be fixed in time for the weekend. They would not do that they said it had to be Friday. So we had no choice! We waited they finally came back out and left within an hour. The air was blowing for a few minutes they concluded it was fixed. One hour later we called them back to tell them it was making a crazy loud noise. Then I told them that it was not cooling it was just blowing air then it would stop. We went on and on they said they would try to send someone back out. By the afternoon I called to remind them that we needed them to stick to there word. They told us it would be fixed by friday. During this call I was Yelled at then hung up on! They do not have a clue what customer service is! They dont stick to there word and still havent fixed it correctly!

0
★☆☆☆☆

We had to use this service from our management service. This is the worst experience I have ever had as a customer. We had been waiting for them to come and fix out A/C. When they did come out it was very fast and they mentioned they needed a part. Fine that happens ... but we had a huge party with family coming in over the weekend. We mentioned to them we would like them out before the end of the week like wed or thurs. Just to make sure that it would be fixed in time for the weekend. They would not do that they said it had to be Friday. So we had no choice! We waited they finally came back out and left within an hour. The air was blowing for a few minutes they concluded it was fixed. One hour later we called them back to tell them it was making a crazy loud noise. Then I told them that it was not cooling it was just blowing air then it would stop. We went on and on they said they would try to send someone back out. By the afternoon I called to remind them that we needed them to stick to there word. They told us it would be fixed by friday. During this call I was Yelled at then hung up on! They do not have a clue what customer service is! They dont stick to there word and still havent fixed it correctly!

Pros: NONE!

Cons: Getting yelled at then hung up on when you have a problem! Terrible customer service!

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