BWWS Home Improvement

★★☆☆☆
  • 349 Beker Street

    West Roxbury, MA 02132

    Map & Directions

Home Construction & Remodeling

Home Construction & Remodeling
More choices in West Roxbury:
Resultset_next

Carroll Seamless Gutters Inc

60 Medford St Somerville, AL

Resultset_next

Gutter Pro

275 Grove Street Newton, AL

2.0 1
Hi! Sign in to let us know how BWWS Home Improvement was?
Write a Review
.

I called BWWS and told them exactly what needed to be done: clean gutters, install caps, and level them/fix a leak so that they drained properly.

They said they would be out for an estimate "today or tomorrow" and did not show up for 3 weeks. I hadn't had time to find another contractor and just wanted it done, so I told them to go ahead with the work. Again, they said they would be there in a few days and I had to call them twice to get them to come out 2 weeks later.

After they came, I checked and the gutters were cleaned and capped, but not fixed. They fixed the leak, but made the gutters less level so now the water does not drain at all, it just sits in there. When he came to pick up the check (the only thing he was on time for) I asked if he leveled the gutter and he said yes, but to call him back after it rains if they were not fixed. I gave him the benefit of the doubt.

When it rained next, the gutters were even worse than they used to be. As I said, they do not drain at all now, so the water sits in there and has sagged even more. The leak was back by the second rain and now it is even worse than before.

I have called twice and they have not called me back. No one ever answers their phone. I would not waste your time waiting around for work that is inadequate. There are enough handymen in the area, find someone else.

UPDATE: BWWS Called out of the blue while I was on vacation and came over the next day to fix their gutter work. The gutter drains properly now and made it through Tropical Storm Irene just fine. I can't say what caused them to re-appear (maybe this review) but to their credit they did magically come through.

2
★★☆☆☆

I called BWWS and told them exactly what needed to be done: clean gutters, install caps, and level them/fix a leak so that they drained properly.

They said they would be out for an estimate "today or tomorrow" and did not show up for 3 weeks. I hadn't had time to find another contractor and just wanted it done, so I told them to go ahead with the work. Again, they said they would be there in a few days and I had to call them twice to get them to come out 2 weeks later.

After they came, I checked and the gutters were cleaned and capped, but not fixed. They fixed the leak, but made the gutters less level so now the water does not drain at all, it just sits in there. When he came to pick up the check (the only thing he was on time for) I asked if he leveled the gutter and he said yes, but to call him back after it rains if they were not fixed. I gave him the benefit of the doubt.

When it rained next, the gutters were even worse than they used to be. As I said, they do not drain at all now, so the water sits in there and has sagged even more. The leak was back by the second rain and now it is even worse than before.

I have called twice and they have not called me back. No one ever answers their phone. I would not waste your time waiting around for work that is inadequate. There are enough handymen in the area, find someone else.

UPDATE: BWWS Called out of the blue while I was on vacation and came over the next day to fix their gutter work. The gutter drains properly now and made it through Tropical Storm Irene just fine. I can't say what caused them to re-appear (maybe this review) but to their credit they did magically come through.

Was this review helpful to you?
Ratings_icons Ratings_icons

Wait, you're the expert.

If you've been to or used BWWS Home Improvement, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review