The Management Group, Inc. (TMG)

★★★★☆

About The Management Group, Inc. (TMG)

Hours
Mon-Fri 9am-6pm Saturday 10am-3pm

Unclassified

Unclassified
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What a terrible experience. I was a tenant for 2 years. We just moved a little over a month ago. Our lease ends at the end of October so we paid for the full month upon leaving to honor our lease terms. They are now advertising our vacant

3
★★★★★

What a terrible experience. I was a tenant for 2 years. We just moved a little over a month ago. Our lease ends at the end of October so we paid for the full month upon leaving to honor our lease terms. They are now advertising our vacant

.

From the minute that I walked in to get the key to go and look at a home, to the moment they called me and helped me be approved for my home... the whole situation was amazing and wonderful! The staff is some of the friendliest people I

3
★★★★★

From the minute that I walked in to get the key to go and look at a home, to the moment they called me and helped me be approved for my home... the whole situation was amazing and wonderful! The staff is some of the friendliest people I

.

I have worked with different management companies from the HOA side and they have been by far the most professional and personal. It is important to have a management company you trust and TMG is it.

3
★★★★★

I have worked with different management companies from the HOA side and they have been by far the most professional and personal. It is important to have a management company you trust and TMG is it.

.

Keep doing what you do!! You all provide superior Customer Service...I felt very welcome!!!

3
★★★★★

Keep doing what you do!! You all provide superior Customer Service...I felt very welcome!!!

.

As a property manager, I appreciate TMG always staying on top of the latest real estate law changes, and notifying owners of how the best way to stay in compliance with them are. The staff is always responsive.

3
★★★★★

As a property manager, I appreciate TMG always staying on top of the latest real estate law changes, and notifying owners of how the best way to stay in compliance with them are. The staff is always responsive.

.

I rented an apartment from TMG and had a wonderful experience! Every request I made was promplty taken care of. I would recommend them to anyone needing a place to stay with a good management team. Thank You!

3
★★★★★

I rented an apartment from TMG and had a wonderful experience! Every request I made was promplty taken care of. I would recommend them to anyone needing a place to stay with a good management team. Thank You!

.

We have been beyond impressed with the efficiency, courtesy, and professionalism at TMG. If there had been another property that suited our needs available with TMG (we wanted to downsize, but stay in the same area) we would have stayed

3
★★★★★

We have been beyond impressed with the efficiency, courtesy, and professionalism at TMG. If there had been another property that suited our needs available with TMG (we wanted to downsize, but stay in the same area) we would have stayed

.

I want people to know that I am extremely pleased with the support I am getting from Jim Parker. I am a small investor with TMG - two single family units hopefully to expand to 4 total. TMG and Jim where recommended to me for property

3
★★★★★

I want people to know that I am extremely pleased with the support I am getting from Jim Parker. I am a small investor with TMG - two single family units hopefully to expand to 4 total. TMG and Jim where recommended to me for property

.

Hi there,
I just wanted to express my experience with Suzanne and Victoria that this is my first time renting out my place and couldn't be more easier :)
From the first day, everything was so quick and professional.
I do thank you for both of them and I'm so happy pass their info to my clients.

Thank you
Burak :)

2
★★★★★

Hi there,
I just wanted to express my experience with Suzanne and Victoria that this is my first time renting out my place and couldn't be more easier :)
From the first day, everything was so quick and professional.
I do thank you for both of them and I'm so happy pass their info to my clients.

Thank you
Burak :)

.

I am very impressed with the professionalism, courtesy and service TMG has
provided with my rental homes. Suzanne Dickson is very knowledgeable about the
rental market. She is very prompt, accurate and clear. She explains
everything relevant and makes things move very quickly. Victoria Lal is very helpful
in arranging everything to go smoothly. It took only 1 week to rent my first
home and 2 days to rent the second one at the exact prices that Suzanne
recommended. I will likely buy more properties and have TMG manage it. I do
not have time and knowledge to rent homes as an investment property. TMG makes it so easy for me and I appreciate it very much. I cannot think of
a better investment with such a good return and safety, and this would not
have happened without Suzanne's and Victoria's help.

Thank you so, very much for everything, TMG.

2
★★★★★

I am very impressed with the professionalism, courtesy and service TMG has
provided with my rental homes. Suzanne Dickson is very knowledgeable about the
rental market. She is very prompt, accurate and clear. She explains
everything relevant and makes things move very quickly. Victoria Lal is very helpful
in arranging everything to go smoothly. It took only 1 week to rent my first
home and 2 days to rent the second one at the exact prices that Suzanne
recommended. I will likely buy more properties and have TMG manage it. I do
not have time and knowledge to rent homes as an investment property. TMG makes it so easy for me and I appreciate it very much. I cannot think of
a better investment with such a good return and safety, and this would not
have happened without Suzanne's and Victoria's help.

Thank you so, very much for everything, TMG.

.

My family was happy to be able to choose from a large selection of rentals through TMG. They were clean and the prices seemed reasonable for how well kept they were. The application process was really quick. They let me pay a deposit while I waited in the office for only a few minutes!

2
★★★★★

My family was happy to be able to choose from a large selection of rentals through TMG. They were clean and the prices seemed reasonable for how well kept they were. The application process was really quick. They let me pay a deposit while I waited in the office for only a few minutes!

.

It?s a relief to have a professional company taking care of my rentals for me. When my mom passed away she left the triplexes for me to take care of and it was really hard.

The tenants called all the time and I had my own job too. It?s nice that they do everything for me and I just get the money deposit right into my bank account!

2
★★★★★

It?s a relief to have a professional company taking care of my rentals for me. When my mom passed away she left the triplexes for me to take care of and it was really hard.

The tenants called all the time and I had my own job too. It?s nice that they do everything for me and I just get the money deposit right into my bank account!

.

I was pleasantly surprised to hear that TMG allows you to check out keys to their rentals. It's nice to be able to look at the properties on my own time, without having to wait for an appointment. VERY user friendly.

2
★★★★★

I was pleasantly surprised to hear that TMG allows you to check out keys to their rentals. It's nice to be able to look at the properties on my own time, without having to wait for an appointment. VERY user friendly.

.

Hi,

I'm sorry to hear that a lot of people have had bad experiences with this company. I've been working with them since last year and have loved it! The condo I am renting is great. It's quiet and well managed.

Every time I've talked with someone from the office, they've always been really nice and super helpful. I especially like my property manager, George. He is funny and laid back but also professional. That's the way the whole office seems when I go in there to pay my rent.

The girls at the front desk are really nice too. They always compliment me on my clothes and remember me each month. It's very flattering.

Anyway, I don't know if maybe they've made staff changes or what but I really like everyone there and have really had a great experience. I would highly recommend this company to anyone looking to rent :)

2
★★★★★

Hi,

I'm sorry to hear that a lot of people have had bad experiences with this company. I've been working with them since last year and have loved it! The condo I am renting is great. It's quiet and well managed.

Every time I've talked with someone from the office, they've always been really nice and super helpful. I especially like my property manager, George. He is funny and laid back but also professional. That's the way the whole office seems when I go in there to pay my rent.

The girls at the front desk are really nice too. They always compliment me on my clothes and remember me each month. It's very flattering.

Anyway, I don't know if maybe they've made staff changes or what but I really like everyone there and have really had a great experience. I would highly recommend this company to anyone looking to rent :)

.

As an out of state owner, it always a concern that your property will be managed well. I have never had such wonderful service on properties any where else. Everyone is conscientious, professional and always responsive. Their reports are the most complete I have ever seen and they are very quick to answer any questions. They have been amazingly successful in keeping our properties leased and our tenants happy. I just wish they had a branch in Colorado as I would hire them immediately!! It such peace of mind for me to know that my properties are well cared for!

2
★★★★★

As an out of state owner, it always a concern that your property will be managed well. I have never had such wonderful service on properties any where else. Everyone is conscientious, professional and always responsive. Their reports are the most complete I have ever seen and they are very quick to answer any questions. They have been amazingly successful in keeping our properties leased and our tenants happy. I just wish they had a branch in Colorado as I would hire them immediately!! It such peace of mind for me to know that my properties are well cared for!

.

My house has been managed through the Management Group for the past two years and I have been absolutely disappointed by their customer service and complete lack of communication. I have had three different property managers oversee my property and not once did they let me know this. I was wondering why my calls to my property manager went unreturned for weeks. Finally, I had to call THEM to find out what was going on only to learn that the person who was managing my property quit! I also had a plumbing issue at my property and no one let me know about this until a month later! The cost to make the repairs was in the thousands and not once did anyone notify me about what was going on. It was only when I received my monthly rent check along with the monthly balance sheet that I noticed there were several photocopies of bids that they had received. I again, had to call THEM to find out what happened. Of course, they did their standard deflect blame and not own up to anything. They also charge owners an arm and a leg during inspections and move-outs. $75.00 to change batteries in a smoke detector? Seriously? Their customer service and communication is terrible and I cannot tell you how unhappy I have been with them. If I didn't live in another state and if there were other options for management companies in Vancouver, I would have taken my business elsewhere in a heart beat. I have told everyone person that I know to avoid using the Mangement Group at all costs because they are so awful.

0
★☆☆☆☆

My house has been managed through the Management Group for the past two years and I have been absolutely disappointed by their customer service and complete lack of communication. I have had three different property managers oversee my property and not once did they let me know this. I was wondering why my calls to my property manager went unreturned for weeks. Finally, I had to call THEM to find out what was going on only to learn that the person who was managing my property quit! I also had a plumbing issue at my property and no one let me know about this until a month later! The cost to make the repairs was in the thousands and not once did anyone notify me about what was going on. It was only when I received my monthly rent check along with the monthly balance sheet that I noticed there were several photocopies of bids that they had received. I again, had to call THEM to find out what happened. Of course, they did their standard deflect blame and not own up to anything. They also charge owners an arm and a leg during inspections and move-outs. $75.00 to change batteries in a smoke detector? Seriously? Their customer service and communication is terrible and I cannot tell you how unhappy I have been with them. If I didn't live in another state and if there were other options for management companies in Vancouver, I would have taken my business elsewhere in a heart beat. I have told everyone person that I know to avoid using the Mangement Group at all costs because they are so awful.

Pros: Sorry, can't think of one

Cons: Horrible customer service and communication with owners

.

My husband and I have to move to a new place due to no fault of ours; we have excellent rental history and references, we make good money, but our credit is average. If our credit was better, we would be buying our own house, not renting! We looked at a house managed by The Mgmt. Group, and loved it! We went to apply, had all of the almost $1,400 they wanted as a deposit (greedy #1), and payed $100 for our credit check (greedy #2). The women told us someone else had applied, but did not pay a deposit, so if we passed, we could have it. (kind of heartless #1) We told the woman we really wanted the house and asked her what they base their credit policy on; what credit score would disqualify us. We were told they don't go by credit scores and that automatic disqualifiers are certain bankruptcies and evictions or owing money on past rentals or mortgages. WE HAD NONE OF THESE! Our credit is ok, not great, not horrible. So she ran our credit, we wait 15 min. She tells us we are not qualified due to poor credit but will not tell us why. Doesn't look at rental history or income. Then she just ignores us. (Heartless #3 and #4) We believe that she never planned on approving us; that she just wanted to make a few bucks on our applications. As much as we loved the house, and I was seriously heartbroken, we are probably better off moving into a house we don't love but hopefully will have better customer service from the manager of the property!

0
★☆☆☆☆

My husband and I have to move to a new place due to no fault of ours; we have excellent rental history and references, we make good money, but our credit is average. If our credit was better, we would be buying our own house, not renting! We looked at a house managed by The Mgmt. Group, and loved it! We went to apply, had all of the almost $1,400 they wanted as a deposit (greedy #1), and payed $100 for our credit check (greedy #2). The women told us someone else had applied, but did not pay a deposit, so if we passed, we could have it. (kind of heartless #1) We told the woman we really wanted the house and asked her what they base their credit policy on; what credit score would disqualify us. We were told they don't go by credit scores and that automatic disqualifiers are certain bankruptcies and evictions or owing money on past rentals or mortgages. WE HAD NONE OF THESE! Our credit is ok, not great, not horrible. So she ran our credit, we wait 15 min. She tells us we are not qualified due to poor credit but will not tell us why. Doesn't look at rental history or income. Then she just ignores us. (Heartless #3 and #4) We believe that she never planned on approving us; that she just wanted to make a few bucks on our applications. As much as we loved the house, and I was seriously heartbroken, we are probably better off moving into a house we don't love but hopefully will have better customer service from the manager of the property!

Pros: had a nice house for rent.

Cons: bad customer service, excessive deposits/fees, shady.

.

Disclaimer: I haven't rented from this company, so perhaps once you're renting from them, then all is good. However I did want to register my experience somewhere. I'm helping a friend who's currently out of state but looking for an apt in the area. Responded to the Management Group ad and asked to see the place. They said no problem, call the current tenant. However the tenant had moved out of the area and even though she was ok to have them show the place, they could not because the property mgr didn't have time before their 14 day (?) cleaning/turnover time frame. Several phone calls later we realized that due to their clunky transitional system, the apt could not be viewed until the move in date. When asked about the wait I was told that "there is a good chance someone will rent this sight unseen and we've had lots of calls and will have no problem renting the property". No interest whatsoever in accommodating a showing to an interested party in a more timely manner.
This attitude is also reflected in their non-refundable fees. They charge $50 to even apply. Check around folks, its usually $35 because that is exactly what it costs to run your credit check. Not sure why they need the extra $15. Then there's the $250, yes that's right, a $250 nonrefundable deposit once you move in. This is highly unusual as deposits aren't uncommon, but usually they are refundable if you end your lease leaving the place clean and damage free. So they are making a nice little bonus off of you, in addition to the fees charged to the actual property owner.
Potential renters: I realize they manage a chunk of Vancouver, WA, but shop around, you don't have to pay ridiculously hight fees to find a nice apt.
Potential clients: Be aware of how they treat prospective tenants who will rent your property. I have a dream tenant looking for a place, but will steer them clear of this company due to the unabashed boasting about their "sight unseen" renting practices and above market fees.

0
★☆☆☆☆

Disclaimer: I haven't rented from this company, so perhaps once you're renting from them, then all is good. However I did want to register my experience somewhere. I'm helping a friend who's currently out of state but looking for an apt in the area. Responded to the Management Group ad and asked to see the place. They said no problem, call the current tenant. However the tenant had moved out of the area and even though she was ok to have them show the place, they could not because the property mgr didn't have time before their 14 day (?) cleaning/turnover time frame. Several phone calls later we realized that due to their clunky transitional system, the apt could not be viewed until the move in date. When asked about the wait I was told that "there is a good chance someone will rent this sight unseen and we've had lots of calls and will have no problem renting the property". No interest whatsoever in accommodating a showing to an interested party in a more timely manner.
This attitude is also reflected in their non-refundable fees. They charge $50 to even apply. Check around folks, its usually $35 because that is exactly what it costs to run your credit check. Not sure why they need the extra $15. Then there's the $250, yes that's right, a $250 nonrefundable deposit once you move in. This is highly unusual as deposits aren't uncommon, but usually they are refundable if you end your lease leaving the place clean and damage free. So they are making a nice little bonus off of you, in addition to the fees charged to the actual property owner.
Potential renters: I realize they manage a chunk of Vancouver, WA, but shop around, you don't have to pay ridiculously hight fees to find a nice apt.
Potential clients: Be aware of how they treat prospective tenants who will rent your property. I have a dream tenant looking for a place, but will steer them clear of this company due to the unabashed boasting about their "sight unseen" renting practices and above market fees.

Pros: They own some nice rentals and are skilled at making top dollar for client and themselves

Cons: Boasting of 'market share' is unsavory, non-refundable fees are above market average

.

I am also military, ordered away from my family for a year for training and deployment. My husband and five kids are trying to move back home to be near family for support. He found a few properties through TMG that matched what he's looking for. He told them up front that we just filed bankruptcy and checked their policy ahead of time. He was told it would just be points against his application on their scoring system. He applied that night and the next day, they rejected his app because of the bankruptcy and kept our $80. They did not process a complete application, no background check, no rental history check or anything and they learned about the bankruptcy from him, not a credit check. So what did they spend our money on?? When my husband called to ask for the money back, the rude response was "Am I supposed to be a mindreader?" Maybe they're not mindreaders, but they've sure got a scam going to get people's hard-earned money. How's that for customer service? Overall, we found them to be rude and impersonal, even before they rejected the application. And after reading other people's reviews here and elsewhere, maybe it's a blessing we didn't get trapped into a year lease with them as the landlords...

0
★☆☆☆☆

I am also military, ordered away from my family for a year for training and deployment. My husband and five kids are trying to move back home to be near family for support. He found a few properties through TMG that matched what he's looking for. He told them up front that we just filed bankruptcy and checked their policy ahead of time. He was told it would just be points against his application on their scoring system. He applied that night and the next day, they rejected his app because of the bankruptcy and kept our $80. They did not process a complete application, no background check, no rental history check or anything and they learned about the bankruptcy from him, not a credit check. So what did they spend our money on?? When my husband called to ask for the money back, the rude response was "Am I supposed to be a mindreader?" Maybe they're not mindreaders, but they've sure got a scam going to get people's hard-earned money. How's that for customer service? Overall, we found them to be rude and impersonal, even before they rejected the application. And after reading other people's reviews here and elsewhere, maybe it's a blessing we didn't get trapped into a year lease with them as the landlords...

Pros: Easy to contact

Cons: Pushy, Unfriendly, Fee non-refundable, even if they didn't do the work!

.

My husband is currently being deployed overseas for a minimum of 1 year. We reside in TX and he wants to move us back "home" so I can have support from our families while he is gone. We researched a house and even had my sister look at it to approve of the neiborhood. We liked it so we decided to rent it. We contacted the management company to get more details on renting the residence out. They instantly seemed overbearing and rude. They needed everything in minutes or overnighted. We are currently in TX, I'm due with our 3rd child any day, My husbands working feverishly on his deployment papers and still working full time as a pilot, and the house isn't even available till the 1st of Dec. OVER A MONTH AWAY! We repeatedly reminded them of our situation, and might I add, we were complying with all of their requests. They had a $1000 check in their hands called us at 7pm to convict us of not being serious about the property. They said that they needed our proof of income in 10 minutes. 10 minutes! Everything was now...now....now. I told my husband this is the last straw. We were involved with the company for less than a week and in that time we lost an $80 application fee....$40 per adult! They also want a $250 non refundable processing fee; I should have known better when I saw that fee. If we don't get that 250 back I will definately report it further.

My husband and I have rented through many management companies due to his line of work. We have never been late on payments and have a reputation for being good tenants. We keep the property clean and well maintained and if we break our lease due to military orders we work with the company to show the house and have it rented out before we leave. We respect businesses and understand that they have a business to run, but there's a right way and a wrong way. I will never recommend anyone doing business with this company. All I can say now is "thank god I severed my ties early."

0
★☆☆☆☆

My husband is currently being deployed overseas for a minimum of 1 year. We reside in TX and he wants to move us back "home" so I can have support from our families while he is gone. We researched a house and even had my sister look at it to approve of the neiborhood. We liked it so we decided to rent it. We contacted the management company to get more details on renting the residence out. They instantly seemed overbearing and rude. They needed everything in minutes or overnighted. We are currently in TX, I'm due with our 3rd child any day, My husbands working feverishly on his deployment papers and still working full time as a pilot, and the house isn't even available till the 1st of Dec. OVER A MONTH AWAY! We repeatedly reminded them of our situation, and might I add, we were complying with all of their requests. They had a $1000 check in their hands called us at 7pm to convict us of not being serious about the property. They said that they needed our proof of income in 10 minutes. 10 minutes! Everything was now...now....now. I told my husband this is the last straw. We were involved with the company for less than a week and in that time we lost an $80 application fee....$40 per adult! They also want a $250 non refundable processing fee; I should have known better when I saw that fee. If we don't get that 250 back I will definately report it further.

My husband and I have rented through many management companies due to his line of work. We have never been late on payments and have a reputation for being good tenants. We keep the property clean and well maintained and if we break our lease due to military orders we work with the company to show the house and have it rented out before we leave. We respect businesses and understand that they have a business to run, but there's a right way and a wrong way. I will never recommend anyone doing business with this company. All I can say now is "thank god I severed my ties early."

Pros: I didn't sign a lease

Cons: Rude and degrading

.

The management group is a bunch of community police that convict first then ask questions later. They do not provide documented proof when accusing homeowners of breaking rules. Homeowners are never given the opportunity to find out facts when accused. They will not answer questions over phone, will hang up on you when they can not prove their cases. Only recourse when accused is to write a letter to group proving otherwise. Stay out of neighborhoods managed by this bunch of rude individuals.

0
★☆☆☆☆

The management group is a bunch of community police that convict first then ask questions later. They do not provide documented proof when accusing homeowners of breaking rules. Homeowners are never given the opportunity to find out facts when accused. They will not answer questions over phone, will hang up on you when they can not prove their cases. Only recourse when accused is to write a letter to group proving otherwise. Stay out of neighborhoods managed by this bunch of rude individuals.

Pros: Not a single one

Cons: Convict first, ask questions later

.

My house has this company as management company, and the staffs are not quite friendly to requests for documents and verification when I need to refinance my home.

1
★★☆☆☆

My house has this company as management company, and the staffs are not quite friendly to requests for documents and verification when I need to refinance my home.

 

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