Crestwood Carpet Cleaners

★★★★☆
  • 3910 14th Street NW

    Washington, DC 20011

    Map & Directions
  • 202-730-2671

About Crestwood Carpet Cleaners

Categories
  • Residential Construction
  • Carpet & Upholstery Cleaners
  • Carpet & Rug Cleaners
Details
  • Water Damage Restoration
Special Offer
carpet cleaning

Personal Services

Personal Services
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4.2 5
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When I called to ask about having the carpet in one small room cleaned, they told me it would cost $69 in total. We made an appointment, and their technician arrived today to look at the room. He immediately announced that the carpet was a very nice wool Berber, and as such, should not be steam cleaned ($69) because it might shrink, but needed a $199 shampooing. (There are no stains, it is simply a little dirty).
I told the technician that I was pretty sure it was not wool, but synthetic, but he insisted. So I suggested we burn a tiny sample of fiber from the rug to see. (He told me there is no difference in how they burn, which is patently untrue). I burned the sample in front of him, and indeed it beaded up like burning plastic, and smelled like burning plastic - not like burning hair, which would be the case for wool. At this point he told me he didn't want the job any more and walked out, which was OK, because I had no intention of using his services any more.
I then called the company and spoke with the manager. He told me he was sorry about my experience, but then went on to try to convince me that the shampooing is much better, which makes me think the "bait and switch" may be company policy.

1
★☆☆☆☆

When I called to ask about having the carpet in one small room cleaned, they told me it would cost $69 in total. We made an appointment, and their technician arrived today to look at the room. He immediately announced that the carpet was a very nice wool Berber, and as such, should not be steam cleaned ($69) because it might shrink, but needed a $199 shampooing. (There are no stains, it is simply a little dirty).
I told the technician that I was pretty sure it was not wool, but synthetic, but he insisted. So I suggested we burn a tiny sample of fiber from the rug to see. (He told me there is no difference in how they burn, which is patently untrue). I burned the sample in front of him, and indeed it beaded up like burning plastic, and smelled like burning plastic - not like burning hair, which would be the case for wool. At this point he told me he didn't want the job any more and walked out, which was OK, because I had no intention of using his services any more.
I then called the company and spoke with the manager. He told me he was sorry about my experience, but then went on to try to convince me that the shampooing is much better, which makes me think the "bait and switch" may be company policy.

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Great work on my water extraction job!! Thanks for helping me clean up the mess so quickly!!

5
★★★★★

Great work on my water extraction job!! Thanks for helping me clean up the mess so quickly!!

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VERY HAPPY! I am very happy with this company. They arrived on time and were very professional. My Carpets and Drapes look brand new!

5
★★★★★

VERY HAPPY! I am very happy with this company. They arrived on time and were very professional. My Carpets and Drapes look brand new!

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Wonderful Service Not like one of those "Bait and Switch" Companies. Great Service and reasonable price.

5
★★★★★

Wonderful Service Not like one of those "Bait and Switch" Companies. Great Service and reasonable price.

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THE BEST I have a very expensive couch that after years of getting dirty was brought back to LIFE!!! it looks amazing, the price was fair and they did a great job. On time, very professional would reccomend to EVERYONE!

5
★★★★★

THE BEST I have a very expensive couch that after years of getting dirty was brought back to LIFE!!! it looks amazing, the price was fair and they did a great job. On time, very professional would reccomend to EVERYONE!

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Message from Crestwood Carpet Cleaners

Our staff members take into consideration to be capable to continuously give prompt, superb, high great high quality carpet service and cleaning which is composed of upkeep of carpet cleaning all over Columbia Heights and it is vicinity. All of us are prepared every second from the period. We take pleasure within the value of knowing all the carpet steaming inevitabilities for all of our customers in an best suited and unfailing act. You can be guaranteed that we are able to show a lengthy permanent and low-cost answer to every single 1 of Columbia Heights residential carpet cleaning desires. In instances where your house desires top-quality carpet care in Columbia Heights, have belief in us for the utmost caliber activity!

More about Crestwood Carpet Cleaners

Columbia Heights Carpet Cleaners experts are proficient in all actions of continuing development of carpet cleaning and fiber identification, soil assessment, and fabric care. Our carpet cleaner is so light just about all clients cannot smell that you simply had a cleaning.

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