Brakes Plus

★★★★★
  • 2729 W Broadway

    Council Bluffs, IA 51501

    Map & Directions
  • 712-352-4455

About Brakes Plus

Hours
Mon-Fri 8am-6pm, Sat 8am-5pm

Automotive

Automotive
More choices in Council Bluffs:
Resultset_next

Certified Transmission

2112 W Broadway Council Bluffs, IA

Resultset_next

Edwards Hyundai Genesis

1029 32nd Ave Council Bluffs, IA

5.0 1
Hi! Sign in to let us know how Brakes Plus was?
Write a Review
.

Dan McGurk and his team are the most caring, understanding, honest and knowledgeable people Ive met in the car service industry. As a young female, I've dealt with a lot of repair shop managers who have either tried to treat me like a child or have taken advantage of the little car maintenance knowledge I possess. For years I have looked for a shop with integrity, one that provides quality service, are personable and are reasonable in cost. Today I can say that Brakes Plus in Council Bluffs, IA has gained a loyal customer.

The first time I took my car into Brakes Plus was in January of this year. Had my front wheel bearings replaced along with an oil change. Service was fast and friendly and the cost was reasonable compared to what other shops were quoting me. I recently took my car in again on Saturday, July 5th. Dan and his team found the following needed to be replaced: shocks & struts, rear wheel bearings, serpentine belt & tensioner, rear brake pads/shoes, rear rotors and my overall rear brake hardware (caliper). Now, all of the items made sense, especially when Dan and Garrett took the time to show me each piece and explained why they needed to be replaced. The only pieces I was confused about were my brakes/rotors/brake hardwarelet me tell you why.

Last year in May I took my car to Jensen Tire & Auto after deciding to finally step away from the smaller shops around town. They replaced my rear rotors, brake system and calipers; definitely one large expense. Although I dont know much about cars, I do know that brand new brakes/rotors should last more than a year and knew they were still under warranty. To save some money I asked Dan to fix everything but the brakes/rotors/hardware as I was going to have Jensen take care of it under the warranties. He was very nice and understanding about it and asked me to give him a call in case he needs to clarify anything to Jensenshould have taken that as a sign.

When I took it to Jensen they stated that nothing was wrong with my rear brake system and that they did not see a need to replace any pieces. I asked them for the tolerance specs on the brakes and rotors, they didnt have them exactly at that moment in time, but when they finally provided them there was an obvious issue with my brakes. So I called Dan and explained that Jensen was not finding a problem. After some back and forth conversations between the two shops and some very unprofessional comments from Jensen towards Brakes Plus, Dan asked me to bring my car back in as he would honor the warranty that Jensen seemed to be trying to avoid. Dans team began working on my car as soon as I brought it in and got it back a couple hours later with brand new rotors, brakes, brake system and new warranties. When I asked Dan what I owed him (obviously thinking that I would need to pay for labor/shop supplies) he simply smiled and said, We take care of our customers. That was it, no more fees or added expenses. The items I should have gotten replaced and the warranties that should have been honored by Jensen were honored by Brakes Plus.

Aside from all the time and money I saved by going to Brakes Plus, I have gained a whole new understanding of how brakes, rotors, shocks/struts, belts and overall tire systems should work. I was pleasantly surprised with the level of time and energy Dan and his team dedicated to showing me the issues and explaining how the pieces are and should be working. Not only were they transparent with their services, they were allowing me to make informed decisions about one of my most expensive assets. I can honestly say that I have never received this great of customer service from any other shop. Thank you to Dan and his team over at Brakes Plus in Council Bluffs, IA!

5
★★★★★

Dan McGurk and his team are the most caring, understanding, honest and knowledgeable people Ive met in the car service industry. As a young female, I've dealt with a lot of repair shop managers who have either tried to treat me like a child or have taken advantage of the little car maintenance knowledge I possess. For years I have looked for a shop with integrity, one that provides quality service, are personable and are reasonable in cost. Today I can say that Brakes Plus in Council Bluffs, IA has gained a loyal customer.

The first time I took my car into Brakes Plus was in January of this year. Had my front wheel bearings replaced along with an oil change. Service was fast and friendly and the cost was reasonable compared to what other shops were quoting me. I recently took my car in again on Saturday, July 5th. Dan and his team found the following needed to be replaced: shocks & struts, rear wheel bearings, serpentine belt & tensioner, rear brake pads/shoes, rear rotors and my overall rear brake hardware (caliper). Now, all of the items made sense, especially when Dan and Garrett took the time to show me each piece and explained why they needed to be replaced. The only pieces I was confused about were my brakes/rotors/brake hardwarelet me tell you why.

Last year in May I took my car to Jensen Tire & Auto after deciding to finally step away from the smaller shops around town. They replaced my rear rotors, brake system and calipers; definitely one large expense. Although I dont know much about cars, I do know that brand new brakes/rotors should last more than a year and knew they were still under warranty. To save some money I asked Dan to fix everything but the brakes/rotors/hardware as I was going to have Jensen take care of it under the warranties. He was very nice and understanding about it and asked me to give him a call in case he needs to clarify anything to Jensenshould have taken that as a sign.

When I took it to Jensen they stated that nothing was wrong with my rear brake system and that they did not see a need to replace any pieces. I asked them for the tolerance specs on the brakes and rotors, they didnt have them exactly at that moment in time, but when they finally provided them there was an obvious issue with my brakes. So I called Dan and explained that Jensen was not finding a problem. After some back and forth conversations between the two shops and some very unprofessional comments from Jensen towards Brakes Plus, Dan asked me to bring my car back in as he would honor the warranty that Jensen seemed to be trying to avoid. Dans team began working on my car as soon as I brought it in and got it back a couple hours later with brand new rotors, brakes, brake system and new warranties. When I asked Dan what I owed him (obviously thinking that I would need to pay for labor/shop supplies) he simply smiled and said, We take care of our customers. That was it, no more fees or added expenses. The items I should have gotten replaced and the warranties that should have been honored by Jensen were honored by Brakes Plus.

Aside from all the time and money I saved by going to Brakes Plus, I have gained a whole new understanding of how brakes, rotors, shocks/struts, belts and overall tire systems should work. I was pleasantly surprised with the level of time and energy Dan and his team dedicated to showing me the issues and explaining how the pieces are and should be working. Not only were they transparent with their services, they were allowing me to make informed decisions about one of my most expensive assets. I can honestly say that I have never received this great of customer service from any other shop. Thank you to Dan and his team over at Brakes Plus in Council Bluffs, IA!

Was this review helpful to you?
Ratings_icons Ratings_icons

Message from Brakes Plus

Brakes Plusβ?¦A Whole Lot More

More about Brakes Plus

Brake Repair, Brake Services, Auto Maintenance Services, Auto Repair, Alignment, Brake Fluid Flush, Mile Maintenance Packages, Oil Change, Tire Rotation, Balance, Engine Repair, Diagnostics, Tune Ups, Power Steering Flush, Service Interval Recommendations, Fuel Induction Flush, Differential Service, Timing Belt Replacement, Diagnostic Services, Check Engine Light, Coolant Exchange, Tire Pressure

 

Wait, you're the expert.

If you've been to or used Brakes Plus, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review