Brakes Plus

★★★☆☆
  • 3422 S 143rd Plz B

    Omaha, NE 68144

    Map & Directions
  • 402-333-4433

About Brakes Plus

Hours
Mon-Fri 8am-6pm, Sat 8am-5pm

Automotive

Automotive
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My 19 year old daughter stopped in at the parts store that is attached to this business. We were thinking she needed a new battery. After trying out 2 batteries, neither of which started her vehicle, there was some concern there was another issue. They walked her over to Brakesplus, explained what they had tried to do and the guys at Brakesplus diagnosed a bad starter. They told her how much it would be, she called me with the amount and I checked with my normal repair shop. The price was within $25 so I told her to go ahead and have the work done there. As a father with a daughter out on her own I was very impressed with the integrity of the guys working there. Nothing extra was added in, she wasn't coerced into getting it fixed there, she felt safe waiting while they worked on her car and they finished the repair quickly. Thank you guys!

4
★★★★☆

My 19 year old daughter stopped in at the parts store that is attached to this business. We were thinking she needed a new battery. After trying out 2 batteries, neither of which started her vehicle, there was some concern there was another issue. They walked her over to Brakesplus, explained what they had tried to do and the guys at Brakesplus diagnosed a bad starter. They told her how much it would be, she called me with the amount and I checked with my normal repair shop. The price was within $25 so I told her to go ahead and have the work done there. As a father with a daughter out on her own I was very impressed with the integrity of the guys working there. Nothing extra was added in, she wasn't coerced into getting it fixed there, she felt safe waiting while they worked on her car and they finished the repair quickly. Thank you guys!

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UPDATE... The district manager, Ronald McDermott, was CREEPING on my LinkedIn page. Didn't try to get a hold of me...just viewed my profile. Great business practice.
RUDE and INVOICED FOR WORK COMPLETED THAT WAS NOT COMPLETED.
August 2013 took my vehicle in because of a noise it was making that made me uncomfortable.
Paid $390.00 for an axle.
The noise was not fixed, so I returned 3 weeks later. I drove around with an employee to ensure they understood what I was talking about.
After further inspection, Scott said that it was the rack and pinion and to fix this would be an additional 300.00 for labor.
oI had this fixed at the Oak view store a year earlier and returned because I thought they were trustworthy. Now I wonder what I really paid more than $1000.00 a year ago.
Scott the Service Manager sternly scolded me when I said I felt that they replaced something that was not needed and the original issue was not repaired.
After an uncomfortable discussion with Rob, the store manager, it was agreed that they would repair my warrantied part and not DOUBLE charge me for the labor (since I had spent 400.00 for something that was not needed and did not fix my concern.)
Rob called and said your part is in, bring it in Friday and we will take care of it.
oMy faith and trust that I previously had for Rob and his crew was being restored
6 hours after I dropped off my car, Scott calls and says it wasnt the rack and pinion and they did not receive the correct part (rack and pinion) but they have done something else that should have fixed the issue.
My invoice indicated that the warrantied part was replaced and the work completed.
My assumption is that they received the correct part (my warrantied part) and have probably made some money for a part that I will end up paying for a third time since I am now afraid to return for fear of sabotage to my vehicle.

1
★☆☆☆☆

UPDATE... The district manager, Ronald McDermott, was CREEPING on my LinkedIn page. Didn't try to get a hold of me...just viewed my profile. Great business practice.
RUDE and INVOICED FOR WORK COMPLETED THAT WAS NOT COMPLETED.
August 2013 took my vehicle in because of a noise it was making that made me uncomfortable.
Paid $390.00 for an axle.
The noise was not fixed, so I returned 3 weeks later. I drove around with an employee to ensure they understood what I was talking about.
After further inspection, Scott said that it was the rack and pinion and to fix this would be an additional 300.00 for labor.
oI had this fixed at the Oak view store a year earlier and returned because I thought they were trustworthy. Now I wonder what I really paid more than $1000.00 a year ago.
Scott the Service Manager sternly scolded me when I said I felt that they replaced something that was not needed and the original issue was not repaired.
After an uncomfortable discussion with Rob, the store manager, it was agreed that they would repair my warrantied part and not DOUBLE charge me for the labor (since I had spent 400.00 for something that was not needed and did not fix my concern.)
Rob called and said your part is in, bring it in Friday and we will take care of it.
oMy faith and trust that I previously had for Rob and his crew was being restored
6 hours after I dropped off my car, Scott calls and says it wasnt the rack and pinion and they did not receive the correct part (rack and pinion) but they have done something else that should have fixed the issue.
My invoice indicated that the warrantied part was replaced and the work completed.
My assumption is that they received the correct part (my warrantied part) and have probably made some money for a part that I will end up paying for a third time since I am now afraid to return for fear of sabotage to my vehicle.

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I came here to get my brakes replaced. While they were inspecting my brakes, they discovered that I was also missing both front sway bar links, needed upper and lower ball joints, shocks, and an alignment. Not only did they find this, they also took me into the shop to show me exactly what was wrong. This was going to cost more than I had planned on. Rob worked with me to find coupons and discounts. He explained to me what was required to make my vehicle safe today and why, and what could be done at a later date. The staff was very professional and knowledgeable, and respected my budget. The work was done quickly and correctly. I will come back here to finish my repairs and to perform scheduled maintenance. Great job! You have just gained a new customer.

5
★★★★★

I came here to get my brakes replaced. While they were inspecting my brakes, they discovered that I was also missing both front sway bar links, needed upper and lower ball joints, shocks, and an alignment. Not only did they find this, they also took me into the shop to show me exactly what was wrong. This was going to cost more than I had planned on. Rob worked with me to find coupons and discounts. He explained to me what was required to make my vehicle safe today and why, and what could be done at a later date. The staff was very professional and knowledgeable, and respected my budget. The work was done quickly and correctly. I will come back here to finish my repairs and to perform scheduled maintenance. Great job! You have just gained a new customer.

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More about Brakes Plus

Brake Repair, Brake Services, Auto Maintenance Services, Auto Repair, Alignment, Brake Fluid Flush, Mile Maintenance Packages, Oil Change, Tire Rotation, Balance, Engine Repair, Diagnostics, Tune Ups, Power Steering Flush, Service Interval Recommendations, Fuel Induction Flush, Differential Service, Timing Belt Replacement, Diagnostic Services, Check Engine Light, Coolant Exchange, Tire Pressure

 

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