Used Car Motor Mall Of Grand Rapids

★★★★★
  • 830 28th St SE

    Grand Rapids, MI 49508

    Map & Directions
  • 616-241-6200

About Used Car Motor Mall Of Grand Rapids

Hours
Mon-Thu 9am-8am, Fri 9am-6pm, Sat 9am-4pm

Automotive

Automotive
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5 30
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I enjoyed my experience, everyone was friendly and helpful!

3
★★★★★

I enjoyed my experience, everyone was friendly and helpful!

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Great service, great team! Fair and willing to work with us

3
★★★★★

Great service, great team! Fair and willing to work with us

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Very helpful, very friendly, easy to work with

3
★★★★★

Very helpful, very friendly, easy to work with

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Ive had quite an experience with motor mall. Theyve kept me in a car and traded me out to a new one as promised after making timely payments.

3
★★★★★

Ive had quite an experience with motor mall. Theyve kept me in a car and traded me out to a new one as promised after making timely payments.

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Sean was knowledgeable as well as helpful. As far as service was concerned, I am completely satisfied. I know what i was coming for and he did everything he could to meet me needs.

3
★★★★★

Sean was knowledgeable as well as helpful. As far as service was concerned, I am completely satisfied. I know what i was coming for and he did everything he could to meet me needs.

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I'm a long time customer of Motor Mall and will keep going back. They have the best selection of cars I've seen in West Michigan. Service is always great, and owner and salespeople I've talked to are super friendly.

3
★★★★★

I'm a long time customer of Motor Mall and will keep going back. They have the best selection of cars I've seen in West Michigan. Service is always great, and owner and salespeople I've talked to are super friendly.

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Charlie is a great sales person, but even better people person. Great guy, and great job.

3
★★★★★

Charlie is a great sales person, but even better people person. Great guy, and great job.

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Great customer service!

3
★★★★★

Great customer service!

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Andrew was very flexible w/ waiting for me, and honest about the cars.

3
★★★★★

Andrew was very flexible w/ waiting for me, and honest about the cars.

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Worked hard to find a vehicle that i found acceptable for my needs and still kept my payments where i wanted them to be.

3
★★★★★

Worked hard to find a vehicle that i found acceptable for my needs and still kept my payments where i wanted them to be.

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My experience here at motor mall was good. Mr. Andrew has done his best, and we are satisfied. Our credit was not good, but he told me you have to stand before you walk, and start off with a little amount loan.

3
★★★★★

My experience here at motor mall was good. Mr. Andrew has done his best, and we are satisfied. Our credit was not good, but he told me you have to stand before you walk, and start off with a little amount loan.

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Andrew was amazing, i never thought we would have a new car. He went far beyond his duties.

3
★★★★★

Andrew was amazing, i never thought we would have a new car. He went far beyond his duties.

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Great experience with this dealer. Very accommodating, not pushy - purchasing my vehicle was a pleasant experience.

3
★★★★★

Great experience with this dealer. Very accommodating, not pushy - purchasing my vehicle was a pleasant experience.

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Came here with my husband on Christmas Eve, not only did the staff stay after hours to make our sale complete, but were happy to! We did not think on a busy holiday staff would be so helpful as they were! They were honest, down to earth

3
★★★★★

Came here with my husband on Christmas Eve, not only did the staff stay after hours to make our sale complete, but were happy to! We did not think on a busy holiday staff would be so helpful as they were! They were honest, down to earth

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charlie was very helpful

3
★★★★★

charlie was very helpful

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Good experience. Friendly service, very nice cars

3
★★★★★

Good experience. Friendly service, very nice cars

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5 stars! They were great!

3
★★★★★

5 stars! They were great!

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I was treated with great respect and am very happy with that we have chosen this dealership.

3
★★★★★

I was treated with great respect and am very happy with that we have chosen this dealership.

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Good, I like them and am happy with them.

3
★★★★★

Good, I like them and am happy with them.

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The previous reviewers must all work or have family members that work for Motor Mall. This place is the worst of the worst. They lie to you and try to get you to sign the papers as fast as possible so you don't realize they are screwing

3
★★★★★

The previous reviewers must all work or have family members that work for Motor Mall. This place is the worst of the worst. They lie to you and try to get you to sign the papers as fast as possible so you don't realize they are screwing

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Charlie was very helpful. He cared what I wanted and needed. He was very nice and funny. I will send family and friends to see charlie, Thank you so much!

3
★★★★★

Charlie was very helpful. He cared what I wanted and needed. He was very nice and funny. I will send family and friends to see charlie, Thank you so much!

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Awesome service!

3
★★★★★

Awesome service!

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I recently purchased my new vehicle from here and have nothing but a positive experience From the time I pulled into the lot. The sales staff was extremely helpful in helping me select my new vehicle. I will definetly purchase my next

3
★★★★★

I recently purchased my new vehicle from here and have nothing but a positive experience From the time I pulled into the lot. The sales staff was extremely helpful in helping me select my new vehicle. I will definetly purchase my next

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My first visit to Motor Mall of Grand Rapids and I wouldn't go anywhere else to buy another vehicle! I purchased a 2010 Dodge Charger and received nothing but excellent customer service and an awesome car! Jonathan was the best Salesman.

3
★★★★★

My first visit to Motor Mall of Grand Rapids and I wouldn't go anywhere else to buy another vehicle! I purchased a 2010 Dodge Charger and received nothing but excellent customer service and an awesome car! Jonathan was the best Salesman.

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I purchased a car here and the staff was friendly and were not pushy at all! The other postings must have had some sort of issues but we had no problems vehicle is great and staff was very professional! Id go back in the future and will be

3
★★★★★

I purchased a car here and the staff was friendly and were not pushy at all! The other postings must have had some sort of issues but we had no problems vehicle is great and staff was very professional! Id go back in the future and will be

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I went too look at a 2005 Nissan Maxima. I love the car. But here is where everything I love ends. This place is beyond shady. I test drove the car, and inspected. Noticed a few dings and scratches, the normal for a 7 year old car, I check the tire and what not, the oil levels and tranny fluid levels, all seemed good. The tires where almost BRAND NEW when I looked at them. I went back the next day with my down payment and signed the loan and got everything set. Magically by the time I had driven it home. The tires changed!!!!! All 4 are different tires. 2 are in okay shape and the other 2 are destroyed, they are actually missing rubber, like huge chunks of rubber. Clearly not the tires that where on the vehicle. And I found the sticker from the last oil change in the Center Console. Oh it was only 4,000 miles over due. SERIOUSLY SHADDY PEOPLE. I was helped by Erin a sales personal. He is as shady as they come, he told me it was getting cleaned, not getting downgraded tires. Take your money or your bad credit else where, because this place is not worth your time AT ALL!!!!

1
★☆☆☆☆

I went too look at a 2005 Nissan Maxima. I love the car. But here is where everything I love ends. This place is beyond shady. I test drove the car, and inspected. Noticed a few dings and scratches, the normal for a 7 year old car, I check the tire and what not, the oil levels and tranny fluid levels, all seemed good. The tires where almost BRAND NEW when I looked at them. I went back the next day with my down payment and signed the loan and got everything set. Magically by the time I had driven it home. The tires changed!!!!! All 4 are different tires. 2 are in okay shape and the other 2 are destroyed, they are actually missing rubber, like huge chunks of rubber. Clearly not the tires that where on the vehicle. And I found the sticker from the last oil change in the Center Console. Oh it was only 4,000 miles over due. SERIOUSLY SHADDY PEOPLE. I was helped by Erin a sales personal. He is as shady as they come, he told me it was getting cleaned, not getting downgraded tires. Take your money or your bad credit else where, because this place is not worth your time AT ALL!!!!

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These people are horrible! We went to look at a car that we saw online and after test driving the car we liked and went ahead and filled out a credit application, we were told that we were aproved and that the car was ours, but the car had to be taken to get "detailed" and that he would call us on Monday when the car came in. Never heard from him and when we did call they said it was'nt in yet, they said this for 3 days until my husband went in there on thursday and magically the car was there. He put a deposit on the car and was to pick it up the next day since I was at work. When we went to pick the car up the next day we were informed by a different sales guy that the car had been sold to someone else 2 days before by the same guy who took our deposit, meaning that he took our deposit knowing that he had already sold that car! Who does that? and ofcourse the manager and that sales guy were not there at the time. They are shady people! DO NOT WASTE YOUR TIME!!!

1
★☆☆☆☆

These people are horrible! We went to look at a car that we saw online and after test driving the car we liked and went ahead and filled out a credit application, we were told that we were aproved and that the car was ours, but the car had to be taken to get "detailed" and that he would call us on Monday when the car came in. Never heard from him and when we did call they said it was'nt in yet, they said this for 3 days until my husband went in there on thursday and magically the car was there. He put a deposit on the car and was to pick it up the next day since I was at work. When we went to pick the car up the next day we were informed by a different sales guy that the car had been sold to someone else 2 days before by the same guy who took our deposit, meaning that he took our deposit knowing that he had already sold that car! Who does that? and ofcourse the manager and that sales guy were not there at the time. They are shady people! DO NOT WASTE YOUR TIME!!!

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I went there to get a van for my family and I kept asking what the price was and all they kept telling me was that they didn't know. All day long they couldn't tell me. Even when they ran my credit report they still couldn't tell me what the price was and after I was approved for the vehicle they still didn't tell me. You have to know what the price is to inform the bank of the amount. DAH! I gathered up my family and left. I called half way home and pretended to be someone else and spoke to a different guy regarding a different vehicle and still no chance of getting a price on a vehicle. Also I've never heard of having someone be on a loan for 10 months. Once they are on they are on till the end of the loan. Take your business elsewhere if you need a vehicle.

1
★☆☆☆☆

I went there to get a van for my family and I kept asking what the price was and all they kept telling me was that they didn't know. All day long they couldn't tell me. Even when they ran my credit report they still couldn't tell me what the price was and after I was approved for the vehicle they still didn't tell me. You have to know what the price is to inform the bank of the amount. DAH! I gathered up my family and left. I called half way home and pretended to be someone else and spoke to a different guy regarding a different vehicle and still no chance of getting a price on a vehicle. Also I've never heard of having someone be on a loan for 10 months. Once they are on they are on till the end of the loan. Take your business elsewhere if you need a vehicle.

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whatever you do, please do not waist your time with this company. They do not stand behind there vehicles at all. I purchased a vehicle form them that had a bent rear Axel. When I brought it to there attention they would do nothing to fix the situation. I even bought the warranty from the to protect myself and that still did not cover the bad part. STAY AWAY, STAY AWAY.

1
★☆☆☆☆

whatever you do, please do not waist your time with this company. They do not stand behind there vehicles at all. I purchased a vehicle form them that had a bent rear Axel. When I brought it to there attention they would do nothing to fix the situation. I even bought the warranty from the to protect myself and that still did not cover the bad part. STAY AWAY, STAY AWAY.

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I encourage you to seriously consider another dealer. The wife and I went in to talk to them about trading our current vehicle and move up to something better. We did go there because of credit condition however they took full advantage of the situation. We worked out a deal on a minivan the wife wanted. We were told that the deal was done but we would need to pick the vehicle up Monday evening as they needed to "inspect" the van before releasing it. When we got there Monday evening we were told we could still do the van but the down payment had doubled from the AGREED upon amount. They did say that they could honor the original deal on another van that was 4 years older and in much worst shape...can you say bait-n-swap. I was furious, I spoke to every manager on the lot and they all of course tried placing the blame outside of their lot which was not correct. This was in house financing...As the title says...STAY AWAY from this dealer, move on to a more reputatable dealer.

1
★☆☆☆☆

I encourage you to seriously consider another dealer. The wife and I went in to talk to them about trading our current vehicle and move up to something better. We did go there because of credit condition however they took full advantage of the situation. We worked out a deal on a minivan the wife wanted. We were told that the deal was done but we would need to pick the vehicle up Monday evening as they needed to "inspect" the van before releasing it. When we got there Monday evening we were told we could still do the van but the down payment had doubled from the AGREED upon amount. They did say that they could honor the original deal on another van that was 4 years older and in much worst shape...can you say bait-n-swap. I was furious, I spoke to every manager on the lot and they all of course tried placing the blame outside of their lot which was not correct. This was in house financing...As the title says...STAY AWAY from this dealer, move on to a more reputatable dealer.

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