Firestone Complete Auto Care

★★☆☆☆
Whatever you drive, drive a Firestone

About Firestone Complete Auto Care

Hours
Mon-Fri 7am to 7pm, Sat 7am to 6pm, Sun 9am to 5pm
Reservations
Make A Reservation

Automotive

Automotive
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2.4 5
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I really like taking my car their, they're honest, theral & very good about taking care of me. I just picked up 4 new tires for my Z71. I chose the Dueler A/T's. Wow are these tires fantastic in so many ways, very quiet for an all terrain tire... I know for a fact that I will always always get my service & tires from Firestone!

5
★★★★★

I really like taking my car their, they're honest, theral & very good about taking care of me. I just picked up 4 new tires for my Z71. I chose the Dueler A/T's. Wow are these tires fantastic in so many ways, very quiet for an all terrain tire... I know for a fact that I will always always get my service & tires from Firestone!

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They were to replace my rear rotors, install new brake pads, install a new EGR valve & solenoid, and change one tire.

They put the rotors wrong and my car made a grinding sound when I turned.
They left a carbon trail when the replaced the EGR valve, and my gas pedal stuck. I'd have to remember kick it hard in the mornings before I started the engine.

I took it back a few days later to get all that fixed. No charge.

Then my new tire started leaking. They messed up the seal around the wheel somehow. I took it back a day later and went to get lunch. They forgot to call me when they were finished. I came back and sat in the waiting room for an hour. They never told me it was done. So they gave me a 10% off coupon for my next visit. Yeah right. My next visit. They didn't absolutely nothing right except for (I hope!) the brake pads.

1
★☆☆☆☆

They were to replace my rear rotors, install new brake pads, install a new EGR valve & solenoid, and change one tire.

They put the rotors wrong and my car made a grinding sound when I turned.
They left a carbon trail when the replaced the EGR valve, and my gas pedal stuck. I'd have to remember kick it hard in the mornings before I started the engine.

I took it back a few days later to get all that fixed. No charge.

Then my new tire started leaking. They messed up the seal around the wheel somehow. I took it back a day later and went to get lunch. They forgot to call me when they were finished. I came back and sat in the waiting room for an hour. They never told me it was done. So they gave me a 10% off coupon for my next visit. Yeah right. My next visit. They didn't absolutely nothing right except for (I hope!) the brake pads.

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If I were you I would get my vehicle as far away from this place as possible. I had to take my vehicle there because they were the only place that could get my repairs done in time for me to drive back to OH. I asked for an oil change, alignment, and a brake inspection. The oil change went smoothly, however, while removing the rear passenger tire the technician ripped one of the studs off. This is the SECOND time a Firestone technician has done this to one of my family's vehicles. About a year ago they cross threaded the lug nut on one of my husband's truck studs and ripped it off as well. They replaced the stud for free but I had to wait over night; meaning I couldn't leave for OH as I had originally planned. When I did leave for OH my car drove worse than it ever has... and its not because the tires needed to wear into the new placement. I had to take my car back in (and definitively not FIRESTONE!!) to have the aliment redone because they screwed it up.

Moral of the story if you don't mind technicians who cannot properly remove tires and paying twice to have a simple procedure done Firestone is the place for you.

1
★☆☆☆☆

If I were you I would get my vehicle as far away from this place as possible. I had to take my vehicle there because they were the only place that could get my repairs done in time for me to drive back to OH. I asked for an oil change, alignment, and a brake inspection. The oil change went smoothly, however, while removing the rear passenger tire the technician ripped one of the studs off. This is the SECOND time a Firestone technician has done this to one of my family's vehicles. About a year ago they cross threaded the lug nut on one of my husband's truck studs and ripped it off as well. They replaced the stud for free but I had to wait over night; meaning I couldn't leave for OH as I had originally planned. When I did leave for OH my car drove worse than it ever has... and its not because the tires needed to wear into the new placement. I had to take my car back in (and definitively not FIRESTONE!!) to have the aliment redone because they screwed it up.

Moral of the story if you don't mind technicians who cannot properly remove tires and paying twice to have a simple procedure done Firestone is the place for you.

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I like to compliment this business for being helpful on our tire selection and reccomending another business on a tune-up check engine light problem. A+

4
★★★★☆

I like to compliment this business for being helpful on our tire selection and reccomending another business on a tune-up check engine light problem. A+

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Once my car was having white smoke coming out the hood. So I had to stop it in front of TJMAX. Firestone is the only place close to their to check my car problem. They told me to change my time belt, and changed the whole top gascat for my engine, I did, and spent arund $800 on it. Later my engine oil is still leeking, and they didn't fix it at all. It was also not necessary to change my timing belt either. They were really rip off, man, busters.

PROS: no pros at all
CONS: not honest, and try to rip you off by all means

1
★☆☆☆☆

Once my car was having white smoke coming out the hood. So I had to stop it in front of TJMAX. Firestone is the only place close to their to check my car problem. They told me to change my time belt, and changed the whole top gascat for my engine, I did, and spent arund $800 on it. Later my engine oil is still leeking, and they didn't fix it at all. It was also not necessary to change my timing belt either. They were really rip off, man, busters.

PROS: no pros at all
CONS: not honest, and try to rip you off by all means

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Message from Firestone Complete Auto Care

Our skilled technicians at your Lafayette, IN Firestone Complete Auto Care are ready to serve all of your vehicle needs, keeping your car newer longer. From tires, auto services, and brakes, to alignments, transmissions, and batteries, your Firestone Complete Auto Care is your total car care company! You can drive easy with our Fixed Right Promise, too. We promise your car will be fixed right the first time, at the right price, and delivered right on time. Call or make an appointment online at one of our 1,700 locations. We re open late and on weekends!

 

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