I was referred to John Smith by a family friend of mine. As soon as I met him he was like a friend I new for years. Very friendly and fun to talk with. Showed me all the different types of Optima's there was and showed me the one I was looking for. Went for a test drive even though I did not purchase that day. Came back a week later to purchase the car because of the enjoyable time that I had on my first visit. I will always recommend John to my family and friends that are looking to purchase a vehicle.