Allstate Insurance Company - Mitchell Wettstein

★☆☆☆☆

About Allstate Insurance Company - Mitchell Wettstein

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He has no customer service skills, and refuses to call people back or do what he says. Between him and Monica his assistant I was lied to multiple times and they required me to continue following up with them via MULTIPLE phone and emails to get them to do their jobs or remind them that we have spoke before and what we have discussed in the past as apparently their memory isnt so good. I was lied to twice by Monica on my monthly payment due and when I was finally able to discuss that with Mitchell he informed that that I was not lied to twice.. I was *misquoted* twice. Mitchell told me that yes he saw in Monicas notes where I was quoted a lower price twice but couldnt tell me where she got that price quote from. I was told by Monica after the first two payments came out that were WAY over what was quoted that the difference would be applied to the total policy. That did not happen at all. Mitchell was very clear that he understands how much they fail at his office and was also very clear that there is absolutely NOTHING he can do to take care of their lies and mistakes. I called and spoke with Mitchell to advise that I am switching INS and asked him very clearly how much my policy is currently paid through as I told him I dont want to give him any more of my money to a fraudulent company. He told me I was COMPLETELY PAID through 1/31/13. I advised him I was switching at that time and to cancel my car insurance as of that 1/31/13. I then was sent to collections by Mitchell as he stated I owed ANOTHER $160.10 after telling me my account was paid in full. I strongly recommend going anywhere **ABSOLUTELY ANYWHERE** but Allstate and Mitchell Wetstein.

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★☆☆☆☆

He has no customer service skills, and refuses to call people back or do what he says. Between him and Monica his assistant I was lied to multiple times and they required me to continue following up with them via MULTIPLE phone and emails to get them to do their jobs or remind them that we have spoke before and what we have discussed in the past as apparently their memory isnt so good. I was lied to twice by Monica on my monthly payment due and when I was finally able to discuss that with Mitchell he informed that that I was not lied to twice.. I was *misquoted* twice. Mitchell told me that yes he saw in Monicas notes where I was quoted a lower price twice but couldnt tell me where she got that price quote from. I was told by Monica after the first two payments came out that were WAY over what was quoted that the difference would be applied to the total policy. That did not happen at all. Mitchell was very clear that he understands how much they fail at his office and was also very clear that there is absolutely NOTHING he can do to take care of their lies and mistakes. I called and spoke with Mitchell to advise that I am switching INS and asked him very clearly how much my policy is currently paid through as I told him I dont want to give him any more of my money to a fraudulent company. He told me I was COMPLETELY PAID through 1/31/13. I advised him I was switching at that time and to cancel my car insurance as of that 1/31/13. I then was sent to collections by Mitchell as he stated I owed ANOTHER $160.10 after telling me my account was paid in full. I strongly recommend going anywhere **ABSOLUTELY ANYWHERE** but Allstate and Mitchell Wetstein.

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