NAPA Auto Parts - Genuine Parts Company

★★★☆☆
  • 15823 E Sprague Ave

    Spokane Valley, WA 99037

    Map & Directions
  • 509-924-5365

About NAPA Auto Parts - Genuine Parts Company

Categories
  • Auto Parts & Accessories
  • Truck Parts & Accessories
  • Trailer Parts
  • Engine Repair
Hours
M-F 7:30am-7:30pm, Sa 8am-6pm, Su 9am-5pm
Phones
  • Fax (509-922-1213)
  • Toll Free (800-538-6272)
Year Established
  • 1925
Products
  • Batteries
  • Brakes
  • Oil Fluids & Chemicals
  • Starting & Charging
  • Tools & Equipment
  • Shocks & Struts
  • Belts & Hoses
  • Heating & Cooling
  • Exhaust Systems
  • Engine Parts
  • ATV
  • Exhaust Pipes
  • Hydraulic Hoses
  • Marine
Specialties
  • Auto Parts
  • Exterior Accessories
  • Interior Accessories
  • ATV
  • Exhaust Pipes
  • Farm & Agriculture
  • Heavy Duty
  • Hydraulic Hoses
  • Lawn & Garden
  • Marine
  • Recreational Vehicles
Payment Options
  • American Express
  • Cash
  • Check
  • MasterCard
  • Visa
3.0 3
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.

I needed spark plug wires and got the wrong ones like usual, the next day I tried to return them. They cost 29.99, they refunded that money back on my card but the money never arrived there. My truck still needs those wires and i'm out 30 bucks. I've decided to just let it go because if I go down there I'm sure I will not have any luck with that as well. Ive been a consumer there for years and they give you the wrong part almost every time and it doesn't matter how carefully you convey your information. This store is completely useless in all aspects and all fronts. I recommend that newer Napa by Old Country Buffet on Pines because its 100% better than the Sullivan store.This Napa has gotten worse through the years and not better and I do not recommend this place.

2
★★☆☆☆

I needed spark plug wires and got the wrong ones like usual, the next day I tried to return them. They cost 29.99, they refunded that money back on my card but the money never arrived there. My truck still needs those wires and i'm out 30 bucks. I've decided to just let it go because if I go down there I'm sure I will not have any luck with that as well. Ive been a consumer there for years and they give you the wrong part almost every time and it doesn't matter how carefully you convey your information. This store is completely useless in all aspects and all fronts. I recommend that newer Napa by Old Country Buffet on Pines because its 100% better than the Sullivan store.This Napa has gotten worse through the years and not better and I do not recommend this place.

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.

Obviously the commercial auto repair shops are the prime customer. Walk-in customers can grow roots through the floor before being acknowledged, much less helped, if the phone is ringing. Counter persons' first priority is not the poor shade tree or week end guy trying to get his rig back on th road. This goes for ALL the Spokane area Napa's...not just this one.
Try another parts store, you'll see the difference is SERVICE!

2
★★☆☆☆

Obviously the commercial auto repair shops are the prime customer. Walk-in customers can grow roots through the floor before being acknowledged, much less helped, if the phone is ringing. Counter persons' first priority is not the poor shade tree or week end guy trying to get his rig back on th road. This goes for ALL the Spokane area Napa's...not just this one.
Try another parts store, you'll see the difference is SERVICE!

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.

hey these people are soo cool. they got all the parts you ever needed or wanted and are honest. =) who could ask for more? I once left my keys there and the people were so nice when I came back for them.

5
★★★★★

hey these people are soo cool. they got all the parts you ever needed or wanted and are honest. =) who could ask for more? I once left my keys there and the people were so nice when I came back for them.

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Message from NAPA Auto Parts - Genuine Parts Company

NAPA Know How. More than 85 years ago, the National Automotive Parts Association (NAPA) was created to meet America's growing need for an effective auto parts distribution system. Today, 91% of do-it-yourself customers recognize the NAPA brand name.

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