Nancy's Bridal Boutique

★★★★☆
  • 3917 E 82nd St

    Indianapolis, IN 46240

    Map & Directions
  • 317-842-2080

About Nancy's Bridal Boutique

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Hours
HOURS MON-FRI 12PM-8PM ; SAT 10AM-5PM

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3.9583 24
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I wrote the review talking about the horrible customer service with the complaints a mile long. I want to make this clear this is my experience that I had. My recount of my experience is not false in any way shape or form. I am sure people have had a better go around with the store than I had. I thought the boutique had a great selection, I'm not discounting that. heck, I bought my wedding dress at different place and they had some pretty bad reviews too but my experience was amazing. This site is suppose to be a place where the consumer can go to research prior to making a decision on where they want to purchase their dress. If after reading the reviews the consumer still wants to give Nancy's Bridal a try, by all means go ahead... but you do know what to expect when you go in. If you encounter great customer service then you aren't out anything. You can come back and write a great review. I am thinking that people who work at the store are getting on here to boost the stores ratings. I guess whatever it takes, right??

1
★☆☆☆☆

I wrote the review talking about the horrible customer service with the complaints a mile long. I want to make this clear this is my experience that I had. My recount of my experience is not false in any way shape or form. I am sure people have had a better go around with the store than I had. I thought the boutique had a great selection, I'm not discounting that. heck, I bought my wedding dress at different place and they had some pretty bad reviews too but my experience was amazing. This site is suppose to be a place where the consumer can go to research prior to making a decision on where they want to purchase their dress. If after reading the reviews the consumer still wants to give Nancy's Bridal a try, by all means go ahead... but you do know what to expect when you go in. If you encounter great customer service then you aren't out anything. You can come back and write a great review. I am thinking that people who work at the store are getting on here to boost the stores ratings. I guess whatever it takes, right??

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What a horrible experience. I got my bridesmaids dresses here because it was one of the only places around that had Bari Jay dresses. I was an out of town bride coming in from Boston to get married in my hometown in Northeast Indiana. I felt that since I did not order my wedding dress at the boutique I was not an important customer; however, we dropped over $1,000 at the store in bridesmaids dresses. Everytime I would call, it seemed like I was an inconvenience for them. Planning your wedding a thousand miles away is not easy and the ladies working at Nancy's did not make it any easier. There were a few things that really upset me. 1) When I tried to put a deposit down for a bridesmaid dress my CC did not go through and the woman on the other line refused to try again, stating " We have to pay every time we use this, so I won't try again." She told me I could either drop by pay by cash or check. Apparently she was not listening when I told her before I live on the east coast. After much begging and pleading, she said she would try again with a huff and puff in her voice. And what do you know it worked! I'm assuming she pushed in the wrong numbers the first time around 2) I called back about 1 month later asking to order a swatch so I could coordinate the dresses. The lady on the phone was actually pleasant and told me she would order it and then mail it to me. It was nice that I didn't have to pay for the swatch to which I was grateful; however, about another month passed and I still hadn't received the swatch. I called and asked about it. The lady told me she didn't know if it had come in, but she would go check... and what do you know it was there. I don't think they would have ever called me. 3) I called in 3 weeks before my wedding getting anxious because I hadn't received word that bridesmaid dresses were in... and what do you know, same scenario as above. They were there... I asked if they were ever going to call and tell me or even my bridesmaids who had to call and order their dresses. Never really got an answer Last but not least the final straw... 3 days before my wedding I went in to pick up a couple of my bridesmaids dresses ( I had 2 coming in from California). When I went to pay, they told me that the alterations for the 1 dress had to be in cash. Alterations were not free (maybe for wedding dresses but not for bridesmaids). Anyways, they said that they told my sister, who got her dress altered, that it has to be in cash. I called my sister, she was never told. Apparently they write it on the back of their business cards and hand it to you when you leave. Who does that??? Just tell people, don't assume that the back of the business card is going to be looked at. I was so frustrated. While it's a cute boutique, that does have very pretty dresses the customer service is just AWFUL and that alone should deter anyone from going here. If you are a bride to be, trust me it's added stress you do not need for your wedding

1
★☆☆☆☆

What a horrible experience. I got my bridesmaids dresses here because it was one of the only places around that had Bari Jay dresses. I was an out of town bride coming in from Boston to get married in my hometown in Northeast Indiana. I felt that since I did not order my wedding dress at the boutique I was not an important customer; however, we dropped over $1,000 at the store in bridesmaids dresses. Everytime I would call, it seemed like I was an inconvenience for them. Planning your wedding a thousand miles away is not easy and the ladies working at Nancy's did not make it any easier. There were a few things that really upset me. 1) When I tried to put a deposit down for a bridesmaid dress my CC did not go through and the woman on the other line refused to try again, stating " We have to pay every time we use this, so I won't try again." She told me I could either drop by pay by cash or check. Apparently she was not listening when I told her before I live on the east coast. After much begging and pleading, she said she would try again with a huff and puff in her voice. And what do you know it worked! I'm assuming she pushed in the wrong numbers the first time around 2) I called back about 1 month later asking to order a swatch so I could coordinate the dresses. The lady on the phone was actually pleasant and told me she would order it and then mail it to me. It was nice that I didn't have to pay for the swatch to which I was grateful; however, about another month passed and I still hadn't received the swatch. I called and asked about it. The lady told me she didn't know if it had come in, but she would go check... and what do you know it was there. I don't think they would have ever called me. 3) I called in 3 weeks before my wedding getting anxious because I hadn't received word that bridesmaid dresses were in... and what do you know, same scenario as above. They were there... I asked if they were ever going to call and tell me or even my bridesmaids who had to call and order their dresses. Never really got an answer Last but not least the final straw... 3 days before my wedding I went in to pick up a couple of my bridesmaids dresses ( I had 2 coming in from California). When I went to pay, they told me that the alterations for the 1 dress had to be in cash. Alterations were not free (maybe for wedding dresses but not for bridesmaids). Anyways, they said that they told my sister, who got her dress altered, that it has to be in cash. I called my sister, she was never told. Apparently they write it on the back of their business cards and hand it to you when you leave. Who does that??? Just tell people, don't assume that the back of the business card is going to be looked at. I was so frustrated. While it's a cute boutique, that does have very pretty dresses the customer service is just AWFUL and that alone should deter anyone from going here. If you are a bride to be, trust me it's added stress you do not need for your wedding

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Please go somewhere else to get your dress.

After finding a bridesmaid dress I loved, I had my sister go to Nancy's to try it on because they carried the dress. My sister ordered the dress at that time. Then about 10 days later, I received a call from Nancy saying we owed a rush order fee. The waited to order the dress, and now we had to pay a fee. They wouldn't admit that they waited to order the dress and said if we wouldn't pay the fee, they wouldn't order it. Stressful!

Then, when my sister went to pick up her dress, they ordered her the wrong size. My sis even had the slip that showed the size the were supposed to order. Nancy was not apologetic at all and said she was stuck with the dress unless we wanted to rush order and pay for another one! My sister ended up having to get alterations on a dress she wouldn't have had to. Needless to say, we did not go to Nancy's for the alterations.

I have spoken to Nancy on the phone and met her in person, and she is very phony and not a very good business owner. We will never go back there, and I beg of you to go somewhere else. It just caused a lot of unneeded stress.

I am so glad I got my dress somewhere else (at Vera's Bridal in Madison, WI). They are so great, and I am very happy with them.

1
★☆☆☆☆

Please go somewhere else to get your dress.

After finding a bridesmaid dress I loved, I had my sister go to Nancy's to try it on because they carried the dress. My sister ordered the dress at that time. Then about 10 days later, I received a call from Nancy saying we owed a rush order fee. The waited to order the dress, and now we had to pay a fee. They wouldn't admit that they waited to order the dress and said if we wouldn't pay the fee, they wouldn't order it. Stressful!

Then, when my sister went to pick up her dress, they ordered her the wrong size. My sis even had the slip that showed the size the were supposed to order. Nancy was not apologetic at all and said she was stuck with the dress unless we wanted to rush order and pay for another one! My sister ended up having to get alterations on a dress she wouldn't have had to. Needless to say, we did not go to Nancy's for the alterations.

I have spoken to Nancy on the phone and met her in person, and she is very phony and not a very good business owner. We will never go back there, and I beg of you to go somewhere else. It just caused a lot of unneeded stress.

I am so glad I got my dress somewhere else (at Vera's Bridal in Madison, WI). They are so great, and I am very happy with them.

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1 out of 1 people found this review helpful.

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This was an awful experience. Despite our appointment the woman helping us was the only worker there and had to keep answering the phone and assisting customers as they walked in.

The woman helping us also told me that I needed Behavior Modification as my Maid of Honor was helping me with the dresses while she was gone.

1
★☆☆☆☆

This was an awful experience. Despite our appointment the woman helping us was the only worker there and had to keep answering the phone and assisting customers as they walked in.

The woman helping us also told me that I needed Behavior Modification as my Maid of Honor was helping me with the dresses while she was gone.

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My experience at Nancy's Bridal was uncompairable to every other place that I tried on gowns. They were so friendly, and really wanted me to find the right dress (whether it was at their store or not). Unlike other places, they did not limit the amount of dresses that I could try on or give me a time limit. I had an idea of what dresses I liked, but wasn't sure what looked best on me. They were so wonderful in helping me with my decision. I love my dress from Nancy's, and had the experience there that I always imagined it would be!

5
★★★★★

My experience at Nancy's Bridal was uncompairable to every other place that I tried on gowns. They were so friendly, and really wanted me to find the right dress (whether it was at their store or not). Unlike other places, they did not limit the amount of dresses that I could try on or give me a time limit. I had an idea of what dresses I liked, but wasn't sure what looked best on me. They were so wonderful in helping me with my decision. I love my dress from Nancy's, and had the experience there that I always imagined it would be!

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One of the worst bridal stores in Indy. They are extremely rude and don't care about helping customers. I went to the store because I knew Nancy and her family from high school and wanted to support a local business. Stay away if you can.

1
★☆☆☆☆

One of the worst bridal stores in Indy. They are extremely rude and don't care about helping customers. I went to the store because I knew Nancy and her family from high school and wanted to support a local business. Stay away if you can.

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2 out of 3 people found this review helpful.

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I was very happy with Nancy's bridal boutique ! I had a perfect and magnificent dress . It needed some alterations but it was on them ! It has free alterations !

5
★★★★★

I was very happy with Nancy's bridal boutique ! I had a perfect and magnificent dress . It needed some alterations but it was on them ! It has free alterations !

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0 out of 1 people found this review helpful.

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When I came to Nancy's bridal boutique I was very impressed how much they are professional and how much the service was perfect .

5
★★★★★

When I came to Nancy's bridal boutique I was very impressed how much they are professional and how much the service was perfect .

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1 out of 2 people found this review helpful.

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I adore this place ! I read all the bad reviews and I thought It couldn't be that bad . And it was so good !

5
★★★★★

I adore this place ! I read all the bad reviews and I thought It couldn't be that bad . And it was so good !

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2 out of 3 people found this review helpful.

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I am french and I come from France to Indianapolis Just for Nancy's bridal boutique . I travel a lot and I never seen such a good service and beautiful dresses !

5
★★★★★

I am french and I come from France to Indianapolis Just for Nancy's bridal boutique . I travel a lot and I never seen such a good service and beautiful dresses !

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3 out of 4 people found this review helpful.

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This is really the best in the hole town ! I would never recommend anywhere else . And all the alterations are free !

5
★★★★★

This is really the best in the hole town ! I would never recommend anywhere else . And all the alterations are free !

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3 out of 6 people found this review helpful.

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I love that place because it is really good ! We can find everything there for any occasion and gorgeous dresses .

5
★★★★★

I love that place because it is really good ! We can find everything there for any occasion and gorgeous dresses .

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3 out of 4 people found this review helpful.

.

!I am not beleiving what I am reading !!!!!!!! All of this is soooo falseeeeeeee ! Nancy's bridal is the BEST !

5
★★★★★

!I am not beleiving what I am reading !!!!!!!! All of this is soooo falseeeeeeee ! Nancy's bridal is the BEST !

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4 out of 6 people found this review helpful.

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I think that in Nancy's bridal boutique I can find everything I want Anywhen I want . I recommend that store to all my friends .

5
★★★★★

I think that in Nancy's bridal boutique I can find everything I want Anywhen I want . I recommend that store to all my friends .

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5 out of 7 people found this review helpful.

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Simply
Perfect because it is the best store in all indiana .
You can't find a better place !! .

5
★★★★★

Simply
Perfect because it is the best store in all indiana .
You can't find a better place !! .

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6 out of 7 people found this review helpful.

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L-O-V-E T-H-A-T PlACE
It is the besttttttt everrrrrrrrrr
You should go there !!!

5
★★★★★

L-O-V-E T-H-A-T PlACE
It is the besttttttt everrrrrrrrrr
You should go there !!!

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7 out of 7 people found this review helpful.

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This one You can't miss it ! And the reason is simply because it is PERFECT ! Best service and best dresses !

5
★★★★★

This one You can't miss it ! And the reason is simply because it is PERFECT ! Best service and best dresses !

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8 out of 9 people found this review helpful.

.

I love that place ! I strongly recommend Nancy's bridal for all fashion and glam lovers . It is really great !

5
★★★★★

I love that place ! I strongly recommend Nancy's bridal for all fashion and glam lovers . It is really great !

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9 out of 9 people found this review helpful.

.

I honestly think that Nancy's bridal boutique is perfect ! You can find so many beautiful dresses there !

5
★★★★★

I honestly think that Nancy's bridal boutique is perfect ! You can find so many beautiful dresses there !

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9 out of 10 people found this review helpful.

.

Nancy's bridal boutique is the best in all the town because all the people who works there were very nice !

5
★★★★★

Nancy's bridal boutique is the best in all the town because all the people who works there were very nice !

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11 out of 11 people found this review helpful.

.

I really loved that place !!!!! it's so good ! I can find anything I want !!! I think that it's the best store in town !

5
★★★★★

I really loved that place !!!!! it's so good ! I can find anything I want !!! I think that it's the best store in town !

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11 out of 12 people found this review helpful.

.

I have been fairly satisfied with the service I have gotten from Nancy's bridal, though I did buy a very expensive wedding dress and have a very large bridal party so they are making some big bucks. Today, however, my sister-in-law-to-be informed me that her dress came in and came with the wrong top. After calling them she informed me that they refused to do anything about it and she would just have to purchase a new dress if she didn't want to wear that one. When we were there getting fitted, we made an appointment and there were about 9 of us there. It was busy but I had everything very organized and tried to make it as easy for the staff as possible. When we went to pay, the girl putting the dress style numbers into the computer was on the phone and clearly not paying full attention to what she was doing. My sister-in-law ended up with the same dress top as my matron of honor (who went right before her) and "since she signed the reciept," there was "nothing they could do." At this point, I was furious because it was not our mistake. I went into the shop and spoke with the owner. She didn't want to help at first but eventually, after being reminded of all the buisness and profit I had brought to the shop, gave in and rush ordered a new dress for us and made things right. My final decision is to come after the tuxes come in and all the girls have seen their dresses. Personally, I am pleased so far, though they do seem a bit understaffed. If you use them, be sure to check and double check everything before you order and if you need more attention, let them know. They are there to serve and there are plenty of other bridal shops in town.

3
★★★☆☆

I have been fairly satisfied with the service I have gotten from Nancy's bridal, though I did buy a very expensive wedding dress and have a very large bridal party so they are making some big bucks. Today, however, my sister-in-law-to-be informed me that her dress came in and came with the wrong top. After calling them she informed me that they refused to do anything about it and she would just have to purchase a new dress if she didn't want to wear that one. When we were there getting fitted, we made an appointment and there were about 9 of us there. It was busy but I had everything very organized and tried to make it as easy for the staff as possible. When we went to pay, the girl putting the dress style numbers into the computer was on the phone and clearly not paying full attention to what she was doing. My sister-in-law ended up with the same dress top as my matron of honor (who went right before her) and "since she signed the reciept," there was "nothing they could do." At this point, I was furious because it was not our mistake. I went into the shop and spoke with the owner. She didn't want to help at first but eventually, after being reminded of all the buisness and profit I had brought to the shop, gave in and rush ordered a new dress for us and made things right. My final decision is to come after the tuxes come in and all the girls have seen their dresses. Personally, I am pleased so far, though they do seem a bit understaffed. If you use them, be sure to check and double check everything before you order and if you need more attention, let them know. They are there to serve and there are plenty of other bridal shops in town.

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11 out of 11 people found this review helpful.

.

I planned my wedding in three weeks and Nancy's was the only place in town that didn't shun me away for it. I was able to purchase my dream wedding gown off the rack. After two fittings, within two weeks mind you, the dress was perfect with patient service on top of it! Took the stress out of my quick planning.

4
★★★★☆

I planned my wedding in three weeks and Nancy's was the only place in town that didn't shun me away for it. I was able to purchase my dream wedding gown off the rack. After two fittings, within two weeks mind you, the dress was perfect with patient service on top of it! Took the stress out of my quick planning.

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13 out of 14 people found this review helpful.

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I got the gown of my dreams at nancy's bridal. They had the most knowledgeable and helpful staff out of anywhere I went. My dress came in and needed a little alterations but came back absolutely stunning. I would never recommend anywhere else.

3
★★★☆☆

I got the gown of my dreams at nancy's bridal. They had the most knowledgeable and helpful staff out of anywhere I went. My dress came in and needed a little alterations but came back absolutely stunning. I would never recommend anywhere else.

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14 out of 15 people found this review helpful.

 

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