JT's West Coast Gutter LLC

★★☆☆☆
  • 1449 NE 25th Ave

    Hillsboro, OR 97124

    Map & Directions
  • 503-681-8479

Home Construction & Remodeling

Home Construction & Remodeling
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.

I work for a general contractor and we have used west coast roofing and gutter on at least 5 jobs that i'm aware of. Doug has given me quotes on several jobs as part of larger projects too. As an estimator i too have to get several bids before i go back to the customer with a quote for the overall project if i want to be competitive. Their prices have always been competitive and i trust their work.
When i read some of the other reviews i wonder about their perspective. They seem generally impatient and don't seem to understand the cost of running a legitimate, licensed, and insured company. If you want to hire someone only on price you run a very high risk of a law suit if an uninsured individual falls and gets injured on your property.
One last thing that most people don't seem to understand is that the projects seem to come in waves. If a company is swamped after a storm or something it may take several weeks to get to the job.
So the big question is; Do you want it done today or do you want it done right?

2
★★★★☆

I work for a general contractor and we have used west coast roofing and gutter on at least 5 jobs that i'm aware of. Doug has given me quotes on several jobs as part of larger projects too. As an estimator i too have to get several bids before i go back to the customer with a quote for the overall project if i want to be competitive. Their prices have always been competitive and i trust their work.
When i read some of the other reviews i wonder about their perspective. They seem generally impatient and don't seem to understand the cost of running a legitimate, licensed, and insured company. If you want to hire someone only on price you run a very high risk of a law suit if an uninsured individual falls and gets injured on your property.
One last thing that most people don't seem to understand is that the projects seem to come in waves. If a company is swamped after a storm or something it may take several weeks to get to the job.
So the big question is; Do you want it done today or do you want it done right?

Pros: fair pricing and quality work

Cons: none

.

Poor communications, shoddy work, doesn't return telephone calls OR keep appointments. It took three (3) attempts to come remotely close to what their own estimator had drawn on plan for work to be done. The estimator told me personally that he is on the job site at start of project - which i had no reason to doubt - he's never been back to my house - according to their office and the three (3) different workmen assigned to my simple 16' job w/down spout. They were quick to inform me when i called about getting inital estimate that they have a $300 minimum - if i had time i could have gone to Home Depot for $30, which i have since done. Expensive and disappointing lesson learned - DO NOT EVEN THINK ABOUT USING THIS PIXX POOR BIZ - they're are plenty of other's to throw a dart at in the Yellow pages! And - NO, I am NOT a competitor bad-mouthing them; West Coast Gutter belongs IN the gutter!

0
★☆☆☆☆

Poor communications, shoddy work, doesn't return telephone calls OR keep appointments. It took three (3) attempts to come remotely close to what their own estimator had drawn on plan for work to be done. The estimator told me personally that he is on the job site at start of project - which i had no reason to doubt - he's never been back to my house - according to their office and the three (3) different workmen assigned to my simple 16' job w/down spout. They were quick to inform me when i called about getting inital estimate that they have a $300 minimum - if i had time i could have gone to Home Depot for $30, which i have since done. Expensive and disappointing lesson learned - DO NOT EVEN THINK ABOUT USING THIS PIXX POOR BIZ - they're are plenty of other's to throw a dart at in the Yellow pages! And - NO, I am NOT a competitor bad-mouthing them; West Coast Gutter belongs IN the gutter!

Cons: They dont deserve the 1 star only because rating is required

.

I am writing this partly to respond to the review obviously by one of there competitors. This review below where the person said they worked there & was hired in a couple of minutes of the street is Completely False. I know that they have a illegal substance test & background check to complete that takes a day or two. I am contractor who has worked with West Coast Gutter for the last decade. I can always depend on them to get the job done right. I have had all of my families homes done by them and all have been very happy with there new gutters and there function. As I read this persons review I realized this review was written January 15, 09 of last year! If you remember there was 10 Plus inches of Snow & Ice on the ground, this right there proves it a LIE. No one was working much at all at that time and most of us contractors were lying off people. I know that no gutters were being installed in these conditions. This persons review as a past worker is completely false & an out right Lie. This was a bad attempt by one of there competitors to drive business away from (West Coast Gutter one of the top gutter companies), and possibly to there business. I urge you not pass over a good company I have used and trusted with my company reputation & my families homesfor years,from my Mothers home to sons & daughters, Friends / Family always Curious & nice. Thank you for reading my review. I an not a family member and have no interest in this company. I just depend on them greatly. You have my word you can too.

Pete M

2
★★★★★

I am writing this partly to respond to the review obviously by one of there competitors. This review below where the person said they worked there & was hired in a couple of minutes of the street is Completely False. I know that they have a illegal substance test & background check to complete that takes a day or two. I am contractor who has worked with West Coast Gutter for the last decade. I can always depend on them to get the job done right. I have had all of my families homes done by them and all have been very happy with there new gutters and there function. As I read this persons review I realized this review was written January 15, 09 of last year! If you remember there was 10 Plus inches of Snow & Ice on the ground, this right there proves it a LIE. No one was working much at all at that time and most of us contractors were lying off people. I know that no gutters were being installed in these conditions. This persons review as a past worker is completely false & an out right Lie. This was a bad attempt by one of there competitors to drive business away from (West Coast Gutter one of the top gutter companies), and possibly to there business. I urge you not pass over a good company I have used and trusted with my company reputation & my families homesfor years,from my Mothers home to sons & daughters, Friends / Family always Curious & nice. Thank you for reading my review. I an not a family member and have no interest in this company. I just depend on them greatly. You have my word you can too.

Pete M

Pros: Dependable Gutter Company Great warranty & Price Too!

Cons: None

.

I am writing this review in hopes of saving people time and money.I worked for this company maybe two months.I walked off the street was hired in 30 minutes without any construction or gutter knowledge at all.I was hired because of a friend that works there. He knew of my work ethics and wanted a hard worker on his team.I was hanging gutter on someones property 2 hrs later not having a clue what I was doing.I quit this job because of lack of Management,very poor customer service,and the lack of training and safety guidelines.There is good employees that work there,but once management gets a hold of your money you are not important anymore.Trust me I have seen this in the inner workings.Please read the other reviews and try and stay focused on the customer reviews. The only good reviews they have got @ the time of this writing 1/15/09 are from them selves and there sponsored friends. THERE IS TOO MANY OTHER COMPANY'S THAT WILL RESPECT YOU IN TODAY'S ECONOMY.TAKE THE FIVE MINUTES AND SEARCH FOR A COMPANY THAT IS BETTER WILLING TO HELP YOU AND YOUR INVESTMENT. When the complaints started coming last time the owner just gave the business to his son."new management".Same people run everything else.Now the problem is worse because of the lack of business knowledge

0
★☆☆☆☆

I am writing this review in hopes of saving people time and money.I worked for this company maybe two months.I walked off the street was hired in 30 minutes without any construction or gutter knowledge at all.I was hired because of a friend that works there. He knew of my work ethics and wanted a hard worker on his team.I was hanging gutter on someones property 2 hrs later not having a clue what I was doing.I quit this job because of lack of Management,very poor customer service,and the lack of training and safety guidelines.There is good employees that work there,but once management gets a hold of your money you are not important anymore.Trust me I have seen this in the inner workings.Please read the other reviews and try and stay focused on the customer reviews. The only good reviews they have got @ the time of this writing 1/15/09 are from them selves and there sponsored friends. THERE IS TOO MANY OTHER COMPANY'S THAT WILL RESPECT YOU IN TODAY'S ECONOMY.TAKE THE FIVE MINUTES AND SEARCH FOR A COMPANY THAT IS BETTER WILLING TO HELP YOU AND YOUR INVESTMENT. When the complaints started coming last time the owner just gave the business to his son."new management".Same people run everything else.Now the problem is worse because of the lack of business knowledge

Pros: Good employee's

Cons: No customer service,poor managment and bussiness practices,not punctaul

.

I called after the recent snow storm because my gutters were servely damaged and my basement was flooding due to the downspouts and gutters I was in a pickle and facing some serious home damage!! I called one day recived my estimate the next day by a very friendly and knowledgeable sales man doug, and Had my gutters replaced 2 days later!

Thank you west coast gutter for saving my house!

2
★★★★★

I called after the recent snow storm because my gutters were servely damaged and my basement was flooding due to the downspouts and gutters I was in a pickle and facing some serious home damage!! I called one day recived my estimate the next day by a very friendly and knowledgeable sales man doug, and Had my gutters replaced 2 days later!

Thank you west coast gutter for saving my house!

Pros: promt valueable service. friendly.

Cons: NOTHING

.

Because this worthless company has wasted so much of my time, I have very little more to write than the other one star responses. It seems we all had the same experience. This company will tell you they will show up and you will never hear from them again, unless you call back after you wait around all day for their arrival. It took three days to get them to show up. Now that I need warranty work for the leaking and un-level gutters with standing water, they again set up appointments that they don't show up for and never call back. I can't believe this is a legitimate business, DO NOT CONTRACT WITH THIS COMPANY.

0
★☆☆☆☆

Because this worthless company has wasted so much of my time, I have very little more to write than the other one star responses. It seems we all had the same experience. This company will tell you they will show up and you will never hear from them again, unless you call back after you wait around all day for their arrival. It took three days to get them to show up. Now that I need warranty work for the leaking and un-level gutters with standing water, they again set up appointments that they don't show up for and never call back. I can't believe this is a legitimate business, DO NOT CONTRACT WITH THIS COMPANY.

Pros: Not having to ever work with them again.

Cons: Everything. Horrible service and product.

.

I had West Coast gutter come out to look at my failing gutters. The estimator Doug called before coming out and then help me choose a gutter that increased the amount of water it can handle.This gutter has worked out so well I no longer have flooding in my basement when its storming out. The men that came out did a great job and worked very hard to get thing right the first time. I have recommended West coast Gutter to my family and everyone has been very happy with the work and staff. I find them to be true craftsmen doing great work. I can recommend them with confidence.

2
★★★★★

I had West Coast gutter come out to look at my failing gutters. The estimator Doug called before coming out and then help me choose a gutter that increased the amount of water it can handle.This gutter has worked out so well I no longer have flooding in my basement when its storming out. The men that came out did a great job and worked very hard to get thing right the first time. I have recommended West coast Gutter to my family and everyone has been very happy with the work and staff. I find them to be true craftsmen doing great work. I can recommend them with confidence.

Pros: customer service and warranty

Cons: none

.

If you're trying to find a gutter company in Portland, please read the review before.
I called them 3-4 times to schedule a gutter cleaning. What they told me was that someone would give me a call. it took them a week for someone to call me just to ask for my address. 2 weeks later, I called them again and they were kinda surprised that no one has called me yet. They told me that someone would give me a call on that day. Again no one called... I called them a day later and told them that no one called me yet. My line was transfered to a guy who told me that he would be able to come by my house to do the estimate the day after. I called him the day after. what he told me was that he didn't want the job. It took me 3 weeks to know that they did not want the job. I don't know how bad the old management was, but the new management is also very bad..

0
★☆☆☆☆

If you're trying to find a gutter company in Portland, please read the review before.
I called them 3-4 times to schedule a gutter cleaning. What they told me was that someone would give me a call. it took them a week for someone to call me just to ask for my address. 2 weeks later, I called them again and they were kinda surprised that no one has called me yet. They told me that someone would give me a call on that day. Again no one called... I called them a day later and told them that no one called me yet. My line was transfered to a guy who told me that he would be able to come by my house to do the estimate the day after. I called him the day after. what he told me was that he didn't want the job. It took me 3 weeks to know that they did not want the job. I don't know how bad the old management was, but the new management is also very bad..

.

WORST EVER. Had only the house front done, did not match existing gutters despite multiple promises that they would match EXACTLY. Gutters leak. They slope about 4" below the downspout (so they hold a ton of water, almost overflowing). They did not put gutters under the roof flashing (they just put them over the top, which explains why they got the slope wrong). They missed half of the rafters when they nailed them up, surprised the gutters haven't fallen off the house. I only wish you could give zero stars. AVOID, AVOID, AVOID!

0
★☆☆☆☆

WORST EVER. Had only the house front done, did not match existing gutters despite multiple promises that they would match EXACTLY. Gutters leak. They slope about 4" below the downspout (so they hold a ton of water, almost overflowing). They did not put gutters under the roof flashing (they just put them over the top, which explains why they got the slope wrong). They missed half of the rafters when they nailed them up, surprised the gutters haven't fallen off the house. I only wish you could give zero stars. AVOID, AVOID, AVOID!

.

As of March 5th 2008, West Coast Gutter is under new management and has a professional work team assembled for professional service and expert installation of new construction, residential, tear offs, repairs and commercial gutters. We offer custom colors, copper, gutter covers and custom work welcomed. Serving the Portland/Vancouver Metro area....Phone (503) 681-8479......Office hours( Monday through Friday 8am to 5pm ......... Customer service is our priority !

2
★★★★★

As of March 5th 2008, West Coast Gutter is under new management and has a professional work team assembled for professional service and expert installation of new construction, residential, tear offs, repairs and commercial gutters. We offer custom colors, copper, gutter covers and custom work welcomed. Serving the Portland/Vancouver Metro area....Phone (503) 681-8479......Office hours( Monday through Friday 8am to 5pm ......... Customer service is our priority !

Pros: expert installers, prompt service

.

We called them numerous times to use their service and it took them about two weeks to get back to us... after they got back to us they keep saying they would call us back and NEVER did. After reading the reviews here I decided to cancel my service. There are many other gutter companies out there.... DO NOT USE THEM

0
★☆☆☆☆

We called them numerous times to use their service and it took them about two weeks to get back to us... after they got back to us they keep saying they would call us back and NEVER did. After reading the reviews here I decided to cancel my service. There are many other gutter companies out there.... DO NOT USE THEM

.

This is possibly the worst company/gutters/service ever existed. First off their estimator guy has a bad attitude. Second, the gutters leaks as if nothing was ever installed, what they should have done was caulk it in the first place, apparently the pros don't know common sense. Third, the worst customer service because when I called them for a repair, they say they will call me back. What they acutally meant was they will call you back next week.
When they finally did call back and said someone will come out the very next day. So I waited the next day, no one showed, no one called and no one cares.

0
★☆☆☆☆

This is possibly the worst company/gutters/service ever existed. First off their estimator guy has a bad attitude. Second, the gutters leaks as if nothing was ever installed, what they should have done was caulk it in the first place, apparently the pros don't know common sense. Third, the worst customer service because when I called them for a repair, they say they will call me back. What they acutally meant was they will call you back next week.
When they finally did call back and said someone will come out the very next day. So I waited the next day, no one showed, no one called and no one cares.

Pros: NONE

Cons: None existing customer service, estimater was rude, installer was carless, above all the GUTTERS LEAK!

.

i posted already on these guys but it's not here anymore. long story short-
communication was non-existant. because of this, they ended up put ting the wrong color of gutters on. could have saved themselves the re-install if they would have called to let me know when they were showiong up so i could be there to make sure it was the product i aksed for. customer service weas horrible, blaming me for the mix-up which in fact wasn't and i told them to dig up the phone conversation
to see that they were in fact at fault. Of course, they don't record their business calls.
gutters leak like as if they weren't even on the house to begin with. so i'll have to caulk them because i'm not calling these guys!!
there are too many other gutter companies to choose from......DO NOT go with these guys!!!
If you do, ENSIST that you be there when they show up to ensure the product is what you asked for! good luck!!

0
★☆☆☆☆

i posted already on these guys but it's not here anymore. long story short-
communication was non-existant. because of this, they ended up put ting the wrong color of gutters on. could have saved themselves the re-install if they would have called to let me know when they were showiong up so i could be there to make sure it was the product i aksed for. customer service weas horrible, blaming me for the mix-up which in fact wasn't and i told them to dig up the phone conversation
to see that they were in fact at fault. Of course, they don't record their business calls.
gutters leak like as if they weren't even on the house to begin with. so i'll have to caulk them because i'm not calling these guys!!
there are too many other gutter companies to choose from......DO NOT go with these guys!!!
If you do, ENSIST that you be there when they show up to ensure the product is what you asked for! good luck!!

Pros: NONE

Cons: gutters lieak;customer service was horrible; installed wring color and had to re-install correct color.

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