Trinity Commons At Erwin

★★★★★
  • 2530 Erwin Road

    Durham, NC 27705

    Map & Directions
  • 888-527-9433

About Trinity Commons At Erwin

Hours
Mon-Fri 9am-5pm, Sat Closed, Sun Closed

Real Estate

Real Estate
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The worst place ever. maintenance is poor. it's very expensive. it's very noisy. your car will get hit in parking and they can't do anything for you.

3
★★★★★

The worst place ever. maintenance is poor. it's very expensive. it's very noisy. your car will get hit in parking and they can't do anything for you.

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Trinity Commons is by far the worst living experience I have ever had. Not only do the fire alarms go off frequently and at all hours of the night (because of an alarm malfunction, I have lived here for a year and experienced at least 7

3
★★★★★

Trinity Commons is by far the worst living experience I have ever had. Not only do the fire alarms go off frequently and at all hours of the night (because of an alarm malfunction, I have lived here for a year and experienced at least 7

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The amenities are great. Gorgeous pool, fantastic gym.\n\nCustomer service is poor, poor, poor. Especially from Gail.\nMy husband and I were the first tenants to move in last Feb. and lived there for 11 months without a single late payment. In December, my father passed away and I was understandably not in the right frame of mind and used the wrong card to pay by phone when I was 3000 miles away. I tried to call and get it fixed by phone and was informed that I would now have a $65 late fee that needed to be paid that day or else they would start forwarding things to lawyers.\nMoved out and didn't want to drop keys in a drop box since they were closed. Came the next morning at 11am to drop off keys and was given a bill for $290.16 for a 'prorated rate for the next month.'\nOh and they want to charge us for not bringing the car sticker with us. We were never informed that they wanted those back, but apparently when you drop off keys, that includes bringing back a peeled off crumpled sticker from the car. \nJust awful customer service and will not be recommending them to anyone else. \nOh and we won't miss the blaring fire alarms waking us up at 5am and echoing throughout the building for 20 minutes or more.

1
★★☆☆☆

The amenities are great. Gorgeous pool, fantastic gym.\n\nCustomer service is poor, poor, poor. Especially from Gail.\nMy husband and I were the first tenants to move in last Feb. and lived there for 11 months without a single late payment. In December, my father passed away and I was understandably not in the right frame of mind and used the wrong card to pay by phone when I was 3000 miles away. I tried to call and get it fixed by phone and was informed that I would now have a $65 late fee that needed to be paid that day or else they would start forwarding things to lawyers.\nMoved out and didn't want to drop keys in a drop box since they were closed. Came the next morning at 11am to drop off keys and was given a bill for $290.16 for a 'prorated rate for the next month.'\nOh and they want to charge us for not bringing the car sticker with us. We were never informed that they wanted those back, but apparently when you drop off keys, that includes bringing back a peeled off crumpled sticker from the car. \nJust awful customer service and will not be recommending them to anyone else. \nOh and we won't miss the blaring fire alarms waking us up at 5am and echoing throughout the building for 20 minutes or more.

 

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