The Homework Crew

★★☆☆☆
  • 70 West Madison Street

    Chicago, IL 60602

    Map & Directions
  • 888-950-6243

About The Homework Crew

Categories
  • House Cleaning

Personal Services

Personal Services
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I bought the BuyWithMe voucher for 3 hours of cleaning. My wife's mother and cousins were coming into town and we scheduled the cleaning for the day before. An hour before the appointment, I received an email from them canceling it. I guess they're just assuming that everyone has email all the time, because no one ever called. Mind you, THEY have a 24 hour cancellation policy for customers or you get charged.

Since no one was answering their 888 number, I emailed them back asking to reschedule. I didn't hear anything for the rest of the day. I finally got an email the next day rescheduling me for the 20th (based on the rest of the reviews, they probably wouldn't have shown up anyway). They never asked me when I wanted to reschedule, they just unilaterally gave me a date and time. Since that time didn't work for us, I rescheduled it for today at 11 (the 21st).

I asked the customer service rep if there was anyone I could talk to or email about this. She gave me the general "info" email address from their website. I emailed them about the issues I'd had and requested that they call me back about it before the appointment, since i was going to give them a chance to at least apologize or upgrade the service. That was 5 days ago, and I've sent them 2 additional emails asking for a response. Nothing but radio silence.

Good thing there's no character limit on Yelp, cause they still weren't done screwing up. So a 2 person crew actually show up today at 11 and tell my wife they're only there for 1.5 hours since they have another appointment right after us. Since they only have 1.5 hours, they're only cleaning the upstairs. The voucher is for 3 hours (which is what I told the service rep when I scheduled), and it says that it can't be split. We showed them the voucher, and they say that it's only good for a one person crew for 3 hours. No, it doesn't say that on it anywhere. It turns out that The Homework Crew got so many responses to this that they can't handle all the requests and they're hiring other crews to do the jobs.

Couple problems with that....1. They're apparently not telling them anything about the vouchers, because the crew that's there has never even heard of The Homework Crew. They're with a company called ESK Cleaners, who charges $25 per crew member/hr. Makes sense, but The Homework Crew should be picking up whatever the difference is, and explaining to ESK what's going on. 2. I don't know about the rest of you, but I would prefer to at least know the name of the cleaning company that's in my house. The Homework Crew is licensed and bonded (or at least it says so on their web site, but after this, I have my doubts), and I don't know the first thing about ESK.

Anyway, I'm asking for a refund. There's about 1000 cleaning companies in Chicago, no one is going to miss this one.

1
★☆☆☆☆

I bought the BuyWithMe voucher for 3 hours of cleaning. My wife's mother and cousins were coming into town and we scheduled the cleaning for the day before. An hour before the appointment, I received an email from them canceling it. I guess they're just assuming that everyone has email all the time, because no one ever called. Mind you, THEY have a 24 hour cancellation policy for customers or you get charged.

Since no one was answering their 888 number, I emailed them back asking to reschedule. I didn't hear anything for the rest of the day. I finally got an email the next day rescheduling me for the 20th (based on the rest of the reviews, they probably wouldn't have shown up anyway). They never asked me when I wanted to reschedule, they just unilaterally gave me a date and time. Since that time didn't work for us, I rescheduled it for today at 11 (the 21st).

I asked the customer service rep if there was anyone I could talk to or email about this. She gave me the general "info" email address from their website. I emailed them about the issues I'd had and requested that they call me back about it before the appointment, since i was going to give them a chance to at least apologize or upgrade the service. That was 5 days ago, and I've sent them 2 additional emails asking for a response. Nothing but radio silence.

Good thing there's no character limit on Yelp, cause they still weren't done screwing up. So a 2 person crew actually show up today at 11 and tell my wife they're only there for 1.5 hours since they have another appointment right after us. Since they only have 1.5 hours, they're only cleaning the upstairs. The voucher is for 3 hours (which is what I told the service rep when I scheduled), and it says that it can't be split. We showed them the voucher, and they say that it's only good for a one person crew for 3 hours. No, it doesn't say that on it anywhere. It turns out that The Homework Crew got so many responses to this that they can't handle all the requests and they're hiring other crews to do the jobs.

Couple problems with that....1. They're apparently not telling them anything about the vouchers, because the crew that's there has never even heard of The Homework Crew. They're with a company called ESK Cleaners, who charges $25 per crew member/hr. Makes sense, but The Homework Crew should be picking up whatever the difference is, and explaining to ESK what's going on. 2. I don't know about the rest of you, but I would prefer to at least know the name of the cleaning company that's in my house. The Homework Crew is licensed and bonded (or at least it says so on their web site, but after this, I have my doubts), and I don't know the first thing about ESK.

Anyway, I'm asking for a refund. There's about 1000 cleaning companies in Chicago, no one is going to miss this one.

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.

So ticked right now.

Not only did they not show up the number they gave me to call went straight to voicemail and the mailbox was full. So other people are calling to complain to?

The main number left me on hold and no one ever came on.

Sent Deal Find an email to refund me. As the tweeters say, major #fail!

1
★☆☆☆☆

So ticked right now.

Not only did they not show up the number they gave me to call went straight to voicemail and the mailbox was full. So other people are calling to complain to?

The main number left me on hold and no one ever came on.

Sent Deal Find an email to refund me. As the tweeters say, major #fail!

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1 out of 1 people found this review helpful.

.

Review coming soon - , 1st they gave a wrong phone number to KGB deals, then their phone number from the internet had a full mailbox, so you are forced to send an email that never gets returned...HORRIBLE!! I beleive they were overwelmed by the $39 cleaning deal. I am waiting for a call back to schedule an appoitment

3
★★★☆☆

Review coming soon - , 1st they gave a wrong phone number to KGB deals, then their phone number from the internet had a full mailbox, so you are forced to send an email that never gets returned...HORRIBLE!! I beleive they were overwelmed by the $39 cleaning deal. I am waiting for a call back to schedule an appoitment

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1 out of 1 people found this review helpful.

.

I purchased a several cleaning vouchers for this service and have been trying to arrange an appointment for the past 3 days. I've left several messages and no one returns my calls. Am I the only one who is having this difficulty? I will re-review if and when they respond to me. If not, I will be seeking a refund.

1
★☆☆☆☆

I purchased a several cleaning vouchers for this service and have been trying to arrange an appointment for the past 3 days. I've left several messages and no one returns my calls. Am I the only one who is having this difficulty? I will re-review if and when they respond to me. If not, I will be seeking a refund.

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1 out of 1 people found this review helpful.

.

What a great service. They did an out of this world job and it didn;t cost an arm and a leg. Our house was cleaned from top to bottom just in time for the out of town company that we were expecting.

5
★★★★★

What a great service. They did an out of this world job and it didn;t cost an arm and a leg. Our house was cleaned from top to bottom just in time for the out of town company that we were expecting.

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0 out of 1 people found this review helpful.

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