Jeffries Eye Care

★★☆☆☆
  • 3150 GA-34 306

    Newnan, GA 30265

    Map & Directions
  • 770-252-1999

About Jeffries Eye Care

Hours
Monday-Friday 10:00 AM - 7:00 PM, Saturday 9:00 AM - 5:00 PM

Wholesalers

Wholesalers
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Smart Solutions Inc

7 Lagrange St Newnan, GA

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Newnan Family Eyecare

47 Jefferson St Newnan, GA

2.3333 3
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Our family has been going to Dr. Jeffries for several years. We have had nothing but good results. Appoints are very prompt with hardly ever a wait beyond the scheduled time. Dr. Jeffries' staff is always polite, friendly and helpful. We love doing business with a locally owned business. I would highly recommend.

2
★★★★★

Our family has been going to Dr. Jeffries for several years. We have had nothing but good results. Appoints are very prompt with hardly ever a wait beyond the scheduled time. Dr. Jeffries' staff is always polite, friendly and helpful. We love doing business with a locally owned business. I would highly recommend.

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I sent Jeffries Eye Center this email outlining my issues:

I first visited your office the afternoon of 7 May and discussed my concerns with your office manager. My concern stems from my son and I being told by multiple people that he could utilize his insurance in a certain way and it turns out that information was incorrect. Another concern stems from my son being told he could come in after the first of the year and get a contact fitting, he was not told during the time that I was there that he only had 90 days.

the first of these concerns was addressed to the office manager whose sole reply was "it is your job to know your insurance not ours." She continuously stated that same mantra even when I asked her if you (Jeffries Eye Care) are not going to stand by what you say and will claim instead that it is the consumers responsibility to know their insurance policy then why are you giving advice to customers on how to best utilize their insurance. She stated the same mantra that it is my job to know my insurance not hers.... Poor customer service.
The second concern was addresses stemming from the 90 days to get a contact fitting. The office manager brought out what she referred to as the "Insurance girl" who then proceeded to inform us that the 90 days was not a Jeffries policy but was instead a Georgia law. To which I claimed BS and let her know I had been visiting the eye doctor in Georgia for a number of years and had had many fittings outside of 90 days. I told her I would be sure to look that up and verify her claim. This even after the office manager stated that it was Jeffries policy to not do a contact fitting after 90 days.
I let the office manager know that I would return before close to pick up the records for myself, my son and my wife and we left.

Later that afternoon I received a call from the office that the records were ready they just need a verbal from my wife to release them. When I went to pick them up everything was ready. I let the office manager know that I had looked at the Georgia law and it was not in fact a law that no fitting could occur after 90 days since an eye exam that the law stated there needed to be an eye exam at a minimum every 12 months. I also informed her that I had spoken to at least 2 local eye doctors that would do a contact fitting for my son with the November exam. The office manager gave me the records as well as a print out of the Georgia law concerning eyes and contacts that states nothing about 90 days only the once every 12 months law (why she gave me something that proved the "insurance girl" was flat out lying to me or just making things up as she went along, is beyond me.) She then brought in one of the ladies that we had spoken to in November that remembered the situation and as she ran through the November meeting she stated she said within 90 days. When I told her that no she said "after the first of the year", she replied that she might have said that and if she had then she apologized. (Great customer service, promote her!)
I turned to the office manager and informed her that if she handled this as whats best for the customer and to provide a service and had said "hey if we said that and misinformed you then I apologize so how do we make it better? Tell you what lets either waive the eye exam this one time and do the fitting as we discussed" or "we will give you the eye exam for free and you pay for the fitting" then everything would have been fine, instead she chose to keep repeating the same mantra about it is not her responsibility to know the insurance and together with the "insurance girl" flat out lied to my face.

Once we left your office we drove 5 minutes to a different local eye doctor gave them the November eye exam and told them what had happened and we wanted to make an appointment, they replied that their 330 appointment had just cancelled and they could see us immediately. My son saw the doctor got fitted we will go back in a week to verify and then order contacts. We were done and my son was wearing contacts within an hour of leaving your office. Again great customer service by your competitor.

1
★☆☆☆☆

I sent Jeffries Eye Center this email outlining my issues:

I first visited your office the afternoon of 7 May and discussed my concerns with your office manager. My concern stems from my son and I being told by multiple people that he could utilize his insurance in a certain way and it turns out that information was incorrect. Another concern stems from my son being told he could come in after the first of the year and get a contact fitting, he was not told during the time that I was there that he only had 90 days.

the first of these concerns was addressed to the office manager whose sole reply was "it is your job to know your insurance not ours." She continuously stated that same mantra even when I asked her if you (Jeffries Eye Care) are not going to stand by what you say and will claim instead that it is the consumers responsibility to know their insurance policy then why are you giving advice to customers on how to best utilize their insurance. She stated the same mantra that it is my job to know my insurance not hers.... Poor customer service.
The second concern was addresses stemming from the 90 days to get a contact fitting. The office manager brought out what she referred to as the "Insurance girl" who then proceeded to inform us that the 90 days was not a Jeffries policy but was instead a Georgia law. To which I claimed BS and let her know I had been visiting the eye doctor in Georgia for a number of years and had had many fittings outside of 90 days. I told her I would be sure to look that up and verify her claim. This even after the office manager stated that it was Jeffries policy to not do a contact fitting after 90 days.
I let the office manager know that I would return before close to pick up the records for myself, my son and my wife and we left.

Later that afternoon I received a call from the office that the records were ready they just need a verbal from my wife to release them. When I went to pick them up everything was ready. I let the office manager know that I had looked at the Georgia law and it was not in fact a law that no fitting could occur after 90 days since an eye exam that the law stated there needed to be an eye exam at a minimum every 12 months. I also informed her that I had spoken to at least 2 local eye doctors that would do a contact fitting for my son with the November exam. The office manager gave me the records as well as a print out of the Georgia law concerning eyes and contacts that states nothing about 90 days only the once every 12 months law (why she gave me something that proved the "insurance girl" was flat out lying to me or just making things up as she went along, is beyond me.) She then brought in one of the ladies that we had spoken to in November that remembered the situation and as she ran through the November meeting she stated she said within 90 days. When I told her that no she said "after the first of the year", she replied that she might have said that and if she had then she apologized. (Great customer service, promote her!)
I turned to the office manager and informed her that if she handled this as whats best for the customer and to provide a service and had said "hey if we said that and misinformed you then I apologize so how do we make it better? Tell you what lets either waive the eye exam this one time and do the fitting as we discussed" or "we will give you the eye exam for free and you pay for the fitting" then everything would have been fine, instead she chose to keep repeating the same mantra about it is not her responsibility to know the insurance and together with the "insurance girl" flat out lied to my face.

Once we left your office we drove 5 minutes to a different local eye doctor gave them the November eye exam and told them what had happened and we wanted to make an appointment, they replied that their 330 appointment had just cancelled and they could see us immediately. My son saw the doctor got fitted we will go back in a week to verify and then order contacts. We were done and my son was wearing contacts within an hour of leaving your office. Again great customer service by your competitor.

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.

Beware of their $50.00 contact fitting fee which is oddly enough billed separately from the eye exam. Our insurance did not cover this. I have never had a problem with insurance coverage of a yearly exam. Staff was less than helpful. First and last visit. Not recommended - No rating - 0

0
★☆☆☆☆

Beware of their $50.00 contact fitting fee which is oddly enough billed separately from the eye exam. Our insurance did not cover this. I have never had a problem with insurance coverage of a yearly exam. Staff was less than helpful. First and last visit. Not recommended - No rating - 0

 

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