Tile Showcase

★★★★★
Award winning designer showrooms featuring the worlds finest ceramic tile natural stone & glass.
  • 291 Arsenal St

    Watertown, MA 02472

    Map & Directions
  • 617-926-1100

About Tile Showcase

Hours
Mon 09:00 AM-05:00 PM;Tue 09:00 AM-05:00 PM;Wed 09:00 AM-05:00 PM;Thu 09:00 AM-07:00 PM;Fri 09:00 AM-05:00 PM;Sat 10:00 AM-07:30 PM

Home & Garden

Home & Garden
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MANY thanks to Adam at the Natick warehouse. Your kindness & patience today in accommodating my unusual request is very much appreciated. You helped me resolve a 10-year old decorating dilemma.

3
★★★★★

MANY thanks to Adam at the Natick warehouse. Your kindness & patience today in accommodating my unusual request is very much appreciated. You helped me resolve a 10-year old decorating dilemma.

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Wow, I'm shocked by the other reviews here. I had an excellent experience at Tile Showcase. I've been renovating a kitchen and went to two places before settling on Tile Showcase. A tip: make an appointment before you go! I did and so a

3
★★★★★

Wow, I'm shocked by the other reviews here. I had an excellent experience at Tile Showcase. I've been renovating a kitchen and went to two places before settling on Tile Showcase. A tip: make an appointment before you go! I did and so a

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Successful master bath remodel thanks to the helpful staff at Tile Showcase! Another happy client!

3
★★★★★

Successful master bath remodel thanks to the helpful staff at Tile Showcase! Another happy client!

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MANY thanks to Adam. Your kindness & patience today in accommodating my unusual request is very much appreciated. You helped me resolve a 10-year old decorating dilemma.

3
★★★★★

MANY thanks to Adam. Your kindness & patience today in accommodating my unusual request is very much appreciated. You helped me resolve a 10-year old decorating dilemma.

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I thought this place was Big Bucks but I've actually found the slate backsplash and kitchen flooring there for a lot less than anywhere I'd looked (for the sort of tile I needed). I was on a tight budget and found backsplash for about

3
★★★★★

I thought this place was Big Bucks but I've actually found the slate backsplash and kitchen flooring there for a lot less than anywhere I'd looked (for the sort of tile I needed). I was on a tight budget and found backsplash for about

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I was somewhat concerned going to Tile Showcase due to the other reviews posted here, however when I looked up this business on Angie's List they received an "A" grade so I gave them a chance due to their convenient location relative to

3
★★★★★

I was somewhat concerned going to Tile Showcase due to the other reviews posted here, however when I looked up this business on Angie's List they received an "A" grade so I gave them a chance due to their convenient location relative to

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I had a great experience with Tile Showcase. My tile search began at the Natick store where I was introduced to designer, Alba. She was critical to the process of narrowing down the myriad of choices they offer. I brought in an

3
★★★★★

I had a great experience with Tile Showcase. My tile search began at the Natick store where I was introduced to designer, Alba. She was critical to the process of narrowing down the myriad of choices they offer. I brought in an

.

We were redoing our 3 original 1962 bathrooms and needed help with tile. Tile Showcase (and Rene') were recommended to us by our Plumbing store, and with good reason. She listened and looked at the pictures of what we like, and worked with

3
★★★★★

We were redoing our 3 original 1962 bathrooms and needed help with tile. Tile Showcase (and Rene') were recommended to us by our Plumbing store, and with good reason. She listened and looked at the pictures of what we like, and worked with

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Our experience with Tile Showcase in Watertown was pleasant in every way. My husband and I first visited to view and select tiles in summer 2012. We couldn't purchase what we wanted right away, but the store gave us a $100 coupon good

3
★★★★★

Our experience with Tile Showcase in Watertown was pleasant in every way. My husband and I first visited to view and select tiles in summer 2012. We couldn't purchase what we wanted right away, but the store gave us a $100 coupon good

.

I had an extremely satisfying experience at Tile Showcase. Rene met with me countless times to help me pick out kitchen and breakfast room tiles. It took a long time for me to make my final decision but she patiently guided me through the

3
★★★★★

I had an extremely satisfying experience at Tile Showcase. Rene met with me countless times to help me pick out kitchen and breakfast room tiles. It took a long time for me to make my final decision but she patiently guided me through the

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Our experience with Tile Showcase was a very pleasant one from the start to the finish. Our salesperson, Rene was very helpful and informative with design and choices for our kitchen floor and back splash. Kelly also helped us with our

3
★★★★★

Our experience with Tile Showcase was a very pleasant one from the start to the finish. Our salesperson, Rene was very helpful and informative with design and choices for our kitchen floor and back splash. Kelly also helped us with our

.

I am a huge fan of the store! Great selections, knowledgeable staff and although it can appear expensive, quite competitive for the product they offer. My experience with Alba was everything it should be, creative, efficient and fun! It is

3
★★★★★

I am a huge fan of the store! Great selections, knowledgeable staff and although it can appear expensive, quite competitive for the product they offer. My experience with Alba was everything it should be, creative, efficient and fun! It is

.

Tile showcase has the best selection for tile - hands down! They have terrific customer service - Karen E in the Watertown showroom is my go-to person and Claire in customer service/shipping/outlet has been a great help. Often custom

3
★★★★★

Tile showcase has the best selection for tile - hands down! They have terrific customer service - Karen E in the Watertown showroom is my go-to person and Claire in customer service/shipping/outlet has been a great help. Often custom

.

We had a great experience with Tile Showcase. All the salespeople we spoke to were a huge help - especially Alba. She was courteous and patient in assisting us with all our needs. She did a lot of leg work getting us what we wanted and

3
★★★★★

We had a great experience with Tile Showcase. All the salespeople we spoke to were a huge help - especially Alba. She was courteous and patient in assisting us with all our needs. She did a lot of leg work getting us what we wanted and

.

Great experience in the warehouse. Never went to the showroom. I went with only a vague idea of what I was looking for. Luckily for me, Onofrio & Kelli were working the day I went. They both walked around with me, answered my questions &

3
★★★★★

Great experience in the warehouse. Never went to the showroom. I went with only a vague idea of what I was looking for. Luckily for me, Onofrio & Kelli were working the day I went. They both walked around with me, answered my questions &

.

Great experience in the warehouse. Agree that getting the attention from the upstairs showroom may be challenging but with an appt it makes a difference. They warn you that Saturday's are busy...make a weekday appt or plan to walk through

3
★★★★★

Great experience in the warehouse. Agree that getting the attention from the upstairs showroom may be challenging but with an appt it makes a difference. They warn you that Saturday's are busy...make a weekday appt or plan to walk through

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Most of the negative reviews of Tile Showcase have to do with the sales personnel. I can't speak about any of them other than Alba (who's based in Watertown since the Natick showroom closed) and she rates at least 5 stars. My husband and

3
★★★★★

Most of the negative reviews of Tile Showcase have to do with the sales personnel. I can't speak about any of them other than Alba (who's based in Watertown since the Natick showroom closed) and she rates at least 5 stars. My husband and

.

We had an excellent experience. We are renovating a 50 year-old bathroom in an old house that we are getting ready for re-sale. We wanted something stylish but inexpensive. First, our guide, Amanda, never made us feel bad for wanting to

3
★★★★★

We had an excellent experience. We are renovating a 50 year-old bathroom in an old house that we are getting ready for re-sale. We wanted something stylish but inexpensive. First, our guide, Amanda, never made us feel bad for wanting to

.

I saw Tile Showcase reviewed on Chronicle and decided I had to check out their warehouse. As soon as I walked in I was greeted by a wonderful man who asked me if I needed help. Lucky for me it was actually the owner Fred and he could not

3
★★★★★

I saw Tile Showcase reviewed on Chronicle and decided I had to check out their warehouse. As soon as I walked in I was greeted by a wonderful man who asked me if I needed help. Lucky for me it was actually the owner Fred and he could not

.

I had a VERY good experience at Tile Showcase, both in the showroom and the warehouse. The woman in the showroom had some helpful ideas for a decorative kitchen backsplash, and pointed out some particularly nice tiles which she said were

3
★★★★★

I had a VERY good experience at Tile Showcase, both in the showroom and the warehouse. The woman in the showroom had some helpful ideas for a decorative kitchen backsplash, and pointed out some particularly nice tiles which she said were

.

I visited the warehouse after hearing about them on Chronicle. I got some really great stuff, and the young woman who was there Claire I think her name was could not have provided better service been nicer and bent over backwards to make

3
★★★★★

I visited the warehouse after hearing about them on Chronicle. I got some really great stuff, and the young woman who was there Claire I think her name was could not have provided better service been nicer and bent over backwards to make

.

We just completed a major construction project and were warned not to go to tile showcase because it may too expensive. However, we purchased all of our floor, bathroom, wall, fireplace and other decorative tiles here and loved ever minute of the experience. Great sales advise on colors, grout, amount to purchase with minimal waste. True these tiles are more upscale in appearance but not necesarily in price. We had an excellent experience and recommend Lisa at the Natick store and John at the Watertown store.

2
★★★★★

We just completed a major construction project and were warned not to go to tile showcase because it may too expensive. However, we purchased all of our floor, bathroom, wall, fireplace and other decorative tiles here and loved ever minute of the experience. Great sales advise on colors, grout, amount to purchase with minimal waste. True these tiles are more upscale in appearance but not necesarily in price. We had an excellent experience and recommend Lisa at the Natick store and John at the Watertown store.

Pros: best selection and design ideas

Cons: store hours

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Tile Showcase is not a place you want to order from. Fine to look but buy elsewhere. They forced me to pay to reorder tile that was $140 a piece when the lot came in the wrong color. Rather than taking responsiblitiy I had to pay twice for very expensive tile. I don't want this to happen to anyone else.

0
★☆☆☆☆

Tile Showcase is not a place you want to order from. Fine to look but buy elsewhere. They forced me to pay to reorder tile that was $140 a piece when the lot came in the wrong color. Rather than taking responsiblitiy I had to pay twice for very expensive tile. I don't want this to happen to anyone else.

Pros: nice product

Cons: Tile showcase does not stand behind product

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I've been to all the tile stores in the area - Tile Showcase has really eye-catching displays and at least a couple of experienced, hardworking sales-designers who are very helpful. Whatever you do, do NOT make a cold visit - call ahead and arrange an appointment with a sales rep. You will get dedicated attention. In general do NOT go on Saturday - they don't make appointments because the place is full of lookers. Only go on Saturday if you have a specific need (seems counterintuitive - schedule an appointment if you don't know what you're doing, just drop by only if you know what you're doing!). They always have sales and specials. However, tiling itself can be a luxury renovation. My advice: if you want to pay to play, go to Tile Showcase. These kinds of tiles don't get much cheaper, so price is not an issue. However, if you can do your own tiling design, and if you're OK with the stuff at the big megastores, by all means go with them. You will seriously save 50-75% or more on the cost of tiles. That's how much more you're spending at these places. What you get is *design* - someone will help you choose and decide if it's going to look good. But you pay for it. I think it's like eating out at a nice restaurant - you can save a ton of money by grilling a steak from the supermarket, or you can pay a lot of money for a steak dinner. Your call....

2
★★★★★

I've been to all the tile stores in the area - Tile Showcase has really eye-catching displays and at least a couple of experienced, hardworking sales-designers who are very helpful. Whatever you do, do NOT make a cold visit - call ahead and arrange an appointment with a sales rep. You will get dedicated attention. In general do NOT go on Saturday - they don't make appointments because the place is full of lookers. Only go on Saturday if you have a specific need (seems counterintuitive - schedule an appointment if you don't know what you're doing, just drop by only if you know what you're doing!). They always have sales and specials. However, tiling itself can be a luxury renovation. My advice: if you want to pay to play, go to Tile Showcase. These kinds of tiles don't get much cheaper, so price is not an issue. However, if you can do your own tiling design, and if you're OK with the stuff at the big megastores, by all means go with them. You will seriously save 50-75% or more on the cost of tiles. That's how much more you're spending at these places. What you get is *design* - someone will help you choose and decide if it's going to look good. But you pay for it. I think it's like eating out at a nice restaurant - you can save a ton of money by grilling a steak from the supermarket, or you can pay a lot of money for a steak dinner. Your call....

Pros: Great selection, knowledgeable staff

Cons: Tiling is not cheap

.

We were looking to renovate our bathroom floor and kitchen floor. We looked at a number of tile stores and found tile showcase was the best. The products and the selection they have is very extensive. The servce was amazing, they went above and beyond for us. They helped explain what would work best for our type of situation. If your looking for great products with a great selection and even better customer service you have to go to tile showcase.

2
★★★★★

We were looking to renovate our bathroom floor and kitchen floor. We looked at a number of tile stores and found tile showcase was the best. The products and the selection they have is very extensive. The servce was amazing, they went above and beyond for us. They helped explain what would work best for our type of situation. If your looking for great products with a great selection and even better customer service you have to go to tile showcase.

Pros: products, selection, service

Cons: dont display prices, but the staff is very helpful

.

We are about to embark in a big renovation and have been looking for tile for a while. We have been to Tile Showcase in Watertown twice and both times service has been really bad. You have to register as you come in and, since there are no prices to be found anywhere, it is really necessary to talk to someone even if you have a pretty good idea of what you want.
On our first visit, on a Saturday morning, we walked around for a while before we could talk to one of the assistants. Eventually someone came to help us, she was nice and informative but was clearly in a rush and after a few minutes she said we had to go assist other customers and it would be better for us to come during the week. Since they close at 5:00pm and we work, the best we could do for a second visit was leave work early to be there at 4:30pm. There was only one other customer when we arrived and she was waiting to be helped. After about 5 minutes an assistant showed up. She helped the other customer for about 5 minutes and when the customer left, she dissappeared. We waited 5 more minutes until she came back. It took us about 10 minutes to get a couple of questions answered, because she would leave (to talk on the phone or else) after each vague, uninterested answer. We wanted marble for two bathroom floors, tub surround and countertops, so you would have thought she might have wanted to make a sale... When we got tired of waiting we left (she was in the next room chatting with another employee.) Too bad, they have beautiful materials and nice displays but I cannot imagine having to deal with the lack of professionalism or disrespectful manner some of the staff show. We will not be back for this project or future work.

1
★★☆☆☆

We are about to embark in a big renovation and have been looking for tile for a while. We have been to Tile Showcase in Watertown twice and both times service has been really bad. You have to register as you come in and, since there are no prices to be found anywhere, it is really necessary to talk to someone even if you have a pretty good idea of what you want.
On our first visit, on a Saturday morning, we walked around for a while before we could talk to one of the assistants. Eventually someone came to help us, she was nice and informative but was clearly in a rush and after a few minutes she said we had to go assist other customers and it would be better for us to come during the week. Since they close at 5:00pm and we work, the best we could do for a second visit was leave work early to be there at 4:30pm. There was only one other customer when we arrived and she was waiting to be helped. After about 5 minutes an assistant showed up. She helped the other customer for about 5 minutes and when the customer left, she dissappeared. We waited 5 more minutes until she came back. It took us about 10 minutes to get a couple of questions answered, because she would leave (to talk on the phone or else) after each vague, uninterested answer. We wanted marble for two bathroom floors, tub surround and countertops, so you would have thought she might have wanted to make a sale... When we got tired of waiting we left (she was in the next room chatting with another employee.) Too bad, they have beautiful materials and nice displays but I cannot imagine having to deal with the lack of professionalism or disrespectful manner some of the staff show. We will not be back for this project or future work.

Pros: Nice selection of high quality materials

Cons: Some employees are extremely rude and unprofessional

 

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